Granicus

We’re seeking a Manager of CX Services Operations to join our CX Services Enablement (CXSE) team — the engine driving scalable, efficient, and data-informed service delivery across the customer lifecycle. In this high-impact role, you will own and optimize the operational backbone of our Customer Experience Services organization (includes functions such as Customer Success, Implementation, and Technical Support), focusing on financial discipline, capacity planning, project efficiency, and scalable processes . This is a great opportunity for a hands-on operations leader who thrives in cross-functional environments and has a proven ability to turn data into action. You’ll lead a lean team, build systems that scale, and collaborate closely with senior leaders in Professional Services, Finance, and Customer Experience. What your impact will look like here: Lead & Develop a High-Performing Team : Manage and mentor a team of 5–10 operations professionals with a culture of accountability, continuous improvement, and customer-centric thinking. Drive Operational Excellence : Identify and implement improvements across internal business operations to increase team efficiency and customer satisfaction and support the strategic advancement of the CXS organization. Forecasting & Capacity Planning: Own the forecasting process for services demand across Implementation and Technical Support, from early-stage sales estimates to post-sale service delivery. Translate revenue forecasts—especially Non-Recurring Revenue and new product implementations—into actionable staffing and capacity plans. Monitor delivery performance against forecasts to ensure SLA attainment and resource optimization. Facilitate Strategic Planning with Finance & Leadership: Act as the operational liaison between CX Services and Finance. Support the development and refinement of the Annual Operating Plan (AOP), align headcount and delivery targets with evolving product-line revenue expectations, and ensure timely plan adjustments throughout the year. Optimize Financial Reporting : Own the accuracy and distribution of various financial metrics across the CXS landscape, including project delivery and budget adherence, margin performance, revenue retention and expansion, and customer satisfaction. Drive reporting and forecast accuracy in collaboration with Finance. Standardize Delivery Processes : Develop and enforce consistent operating procedures across CX Services teams—from customer onboarding to project completion and beyond—to improve quality and repeatability. Build Scalable Reporting : Own the design and maintenance of operational dashboards and reporting systems that offer real-time visibility into key performance indicators. Partner with Business Analytics and Business Systems teams to continually advance offerings. Enable Data-Driven Decision Making : Analyze operations data to identify trends, surface risks, and recommend actions that improve performance and profitability. Collaborate Laterally and Vertically : Act as a critical bridge between Professional Services, Customer Success, Finance, and Senior Leadership team, ensuring aligned goals and streamlined operations. Champion Tooling, Automation and AI : Recommend and implement Technologies that enhance productivity, automation, and insights across service delivery workflows. You will love this job if you have: 10+ years of experience in Software Services operations. 5+ years leading teams , with a record of developing talent and delivering operational improvements. Strong experience in capacity planning, workforce modeling, and forecasting methodologies across Implementation and Support teams. Demonstrated ability to translate sales pipeline estimates into delivery resource plans. Deep experience in Services Operations including time entry/utilization tracking, operational KPI’s, staffing/capacity planning, and staff onboarding and transition. Experience driving a tight partnership with Sales/Legal including the handoff process to Services, SOW/Pricing creation/negotiation, and customer change orders. Strong background in cross-functional collaboration with Finance (FP&A and Accounting) managing all aspects of the business P&L. This includes revenue recognition and forecasting, billing and invoicing, and departmental budget tracking. Practical knowledge of project delivery methodologies (Agile, Waterfall) and tools such as Wrike, Smartsheet, or MS Project. Experience with BI and ERP tools (e.g., Tableau, Power BI, Salesforce, NetSuite) to drive performance tracking and insights. Strong MS Office skills especially Excel and PowerPoint. Familiarity with process improvement frameworks (Lean, Six Sigma) and a demonstrated ability to implement change. Excellent communication and collaboration skills , capable of influencing stakeholders across technical and non-technical teams. Why Join Us? This role puts you at the center of our customer-facing services strategy. You’ll shape how we scale delivery, drive business value, and continuously improve the customer journey. If you enjoy building systems that make complex operations simpler and more effective—this is your place to thrive. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. Show more Show less

We are seeking an experienced Data Scientist III to join our team. In this role, you will manage the entire data science lifecycle, including data acquisition, preparation, model development, deployment, and monitoring. You will apply advanced techniques in Python programming, machine learning (ML), deep learning (DL), and generative AI to address complex challenges and develop high-impact solutions. Your role will involve leading projects, collaborating with cross-functional teams, and driving data-driven decision-making across the organization. What your impact will look like here: Advanced Model Development: Design, develop, and implement sophisticated machine learning and deep learning models for applications such as customer churn prediction, recommendation systems, and advanced anomaly detection. Programming and Libraries: Utilize Python and its advanced libraries (e.g., TensorFlow, PyTorch, Scikit-learn) to build and optimize models. Generative AI Exploration: Leverage cutting-edge generative AI techniques to create innovative solutions for complex problems and enhance engagement strategies. Leadership and Collaboration: Lead cross-functional teams, including product managers, engineers, and data analysts, to translate business needs into effective data-driven solutions. Integration and Deployment: Oversee the integration of models into production systems, ensuring seamless deployment and performance. Pipeline Management: Develop and maintain robust data pipelines for ingestion, transformation, and model training. Performance Monitoring: Continuously monitor model performance, conduct evaluations, and implement improvements as necessary. Communication and Strategy: Communicate complex technical concepts clearly to stakeholders and contribute to strategic data science initiatives. Best Practices and Innovation: Drive the development of best practices, tools, and frameworks for data science and machine learning, staying abreast of industry advancements. You will love this job if you have: Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, or a related quantitative field. 7-9 years of experience in data science, machine learning, or a relevant domain. Proficiency in Python programming and extensive experience with relevant libraries (e.g., TensorFlow, PyTorch, Scikit-learn). Proven track record of delivering production-ready AI/ML solutions. Strong expertise in machine learning and deep learning algorithms and techniques. Experience with generative AI models and advanced data science techniques. Proficiency in data manipulation, analysis, and visualization using Python libraries (e.g., Pandas, NumPy, Matplotlib). Experience with cloud platforms and big data technologies (e.g., AWS). Excellent problem-solving, analytical, and leadership skills. Strong communication and collaboration skills, with the ability to explain complex technical concepts to diverse audiences. Qualifications - Preferred Experience with advanced techniques such as graph neural networks, reinforcement learning, or similar. Familiarity with agile development methodologies and DevOps practices. Experience with containerization technologies (e.g., Docker, Kubernetes). Contributions to open-source projects or published research in machine learning, deep learning, or generative AI. Experience working with government or public sector data. Proficiency with data visualization tools (e.g., Tableau, Power BI). The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. Show more Show less

Opening from Default - All locations The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. What You'll Do: Follow infrastructure team processes and actively seek to improve them, especially as it relates to implementing automation of repeatable tasks Identify and fix problem areas in Windows servers that run Granicus products Execute quality changes and perform code and change request reviews As part of an on-call team, triage and troubleshoot efficiently and effectively during production incidents Ensure system resources and assets are logged and monitored along with appropriate actions for events Analyze log files and other infrastructure data using available tools Develop documentation to empower other team members and accurately represent projects and procedures Plan for and install new software/firmware releases and hardware/software upgrades to meet security and supportability requirements Who You Are: You have 3+ years of experience supporting Windows servers in a data center or cloud environment You have experience with MS Active Directory configuration and management You have specific technical experience with: regular patching of infrastructure hardware and software systems certificates and certificate management Scripting / automation (e.g., Bash, Python, Ansible, Terraform, Git, PowerShell) Linux or any other Patching experience is a huge plus You have an understanding of security frameworks such as ISO 27001, NIST 800-53 and/or FedRAMP You have worked in a large enterprise environment, providing Windows support You are passionate about technology and keep abreast of technical developments in your field You have the ability to adapt to a changing environment Specific System|Network Experience: The ideal candidate has some level of experience with the following infrastructure|network technologies (bonus if your experience matches the specific products at Granicus in parenthesis): Windows Server OS Windows Active Directory System monitoring tools (LogicMonitor, LogRhythm, Elastic) DNS and IP Management (Infoblox) Cloud computing (AWS, Azure) Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Closing from Default - All locations Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. Show more Show less

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. About the Role We are looking for a detail-oriented and proactive Salesforce System Analyst to support our Service Cloud operations. This role is ideal for someone who has hands-on Salesforce experience, strong stakeholder engagement skills, and a passion for organizing and driving cross-team initiatives. You will work closely with the Salesforce Solution Architect and Manager for Service Support, and business stakeholders across departments to support delivery, scoping, and project administration for ongoing enhancements and strategic initiatives. Key Responsibilities Assist in requirement gathering, scoping, and documentation of Salesforce Service Cloud projects (e.g., new voice flows, email templates, design). Support project coordination across internal teams and business units, ensuring clear task ownership and timely follow-up. Create and maintain structured documents, diagrams, and user stories to support delivery. Help triage, analyze, and prioritize incoming Jira tickets; align with the Manager to categorize based on business impact. Maintain and support Salesforce configurations, especially for Experience Cloud, Knowledge, Case Management, Service Voice, Einstein Bot, Agent Force (desired), Omni-Channel, and Entitlements. Serve as a liaison between the technical team and business stakeholders across time zones to ensure clear understanding and execution of solutions. Conduct basic impact analysis, prepare release notes, and assist in UAT coordination. Monitor and help manage escalations, customer-reported issues, and email-to-case or system behavior anomalies. Participate in backlog grooming, sprint planning, and other agile rituals as required. Qualifications Salesforce Certified Administrator (required); additional certifications (Service Cloud Consultant, Experience Cloud Consultant, etc.) are a plus. 5+ years of experience working with Salesforce Service Cloud, including hands-on configuration and/or business analysis. Strong written and verbal communication skills in English. Demonstrated experience working with stakeholders, managing expectations, and documenting clear business requirements. Familiarity with Agile/Scrum, Jira, and Confluence (or similar tools). Ability to work independently during night shifts and proactively follow up on pending items. Preferred Skills Experience with Salesforce Experience Cloud, Knowledge Management, Service Cloud, Omnichannel, among others. Knowledge in voice solutions in Salesforce (Service Voice, Amazon Connect, etc.). Comfortable creating diagrams (e.g., Lucidchart, draw.io) and writing business-facing documentation. AI integration knowledge is a strong plus, especially if familiar with Salesforce AI features or leveraging metadata/taxonomy for enhanced search, routing, or content recommendations. Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Closing from Default - All locations Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. Show more Show less

We are looking for a talented Senior Product Designer to join our dynamic team and help shape the future of our products, working closely with Product Managers, Product Owners and Engineers. The new Senior Product Designer will join a team with designers in India and Australia, which sits within a wider Product Design Org, including designers and researchers in the United States and the UK. What your impact will look like here Lead the design process from concept to completion, ensuring a user-centered approach. Utilize design thinking techniques to solve complex problems and create intuitive, engaging user experiences. Conduct user research, including interviews, surveys, and usability testing, to gather insights and inform design decisions. Create wireframes, prototypes, and high-fidelity designs that effectively communicate design ideas and solutions. Collaborate with cross-functional teams, across India, Australia and United States, including product managers, developers, and other stakeholders, to ensure alignment and successful implementation of designs. Mentor and guide junior designers, fostering a culture of continuous learning and improvement. Manage your workload and prioritize tasks to meet project deadlines and deliver high-quality work. Stay up to date with industry trends and best practices to ensure our products remain competitive and innovative. You will love this job if you have A UI/UX qualification at a tertiary design or engineering college, or equivalent industry experience. 5+ years of experience in UX design, including at 2+ years in software. Time spent working with US based product teams would be valuable experience for this role. A strong portfolio showcasing your work on B2B products, and bonus recognition for G2C. Experience conducting user research and usability testing. Strong understanding of design thinking principles and methodologies. Excellent communication and collaboration skills, with the ability to articulate design decisions and rationale. Proven ability to manage your work and deliver results in a fast-paced environment. Strong problem-solving skills and attention to detail. Excellent Figma skills and a willingness to adhere to existing design systems. Proficiency in design, research and workshopping tools including Figma and Miro. Experience working in an Agile development environment. Experience working remotely with colleagues in other time zones. Comfortable using the software of our engineering colleagues; Confluence and Jira. Familiarity with accessibility standards and best practices. Ability to work two to four hours a week in the evening to meet with US based colleagues. Preferred qualifications: A UI/UX qualification at a tertiary design or engineering college. Knowledge of front-end development technologies (HTML, CSS, JavaScript) is a plus. Thorough understanding of how to design for WCAG 2.2. Familiarity with UI component sets, such as Vuetify, Material-UI, and/or Bootstrap. The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. Show more Show less

We’re seeking a Manager of CX Services Operations to join our CX Services Enablement (CXSE) team — the engine driving scalable, efficient, and data-informed service delivery across the customer lifecycle. In this high-impact role, you will own and optimize the operational backbone of our Customer Experience Services organization (includes functions such as Customer Success, Implementation, and Technical Support), focusing on financial discipline, project efficiency, and scalable processes . This is a great opportunity for a hands-on operations leader who thrives in cross-functional environments and has a proven ability to turn data into action. You’ll lead a lean team, build systems that scale, and collaborate closely with senior leaders in Professional Services, Finance, and Customer Experience. What your impact will look like here: Lead & Develop a High-Performing Team : Manage and mentor a team of 5–10 operations professionals with a culture of accountability, continuous improvement, and customer-centric thinking. Drive Operational Excellence : Identify and implement improvements across internal business operations to increase team efficiency and customer satisfaction and support the strategic advancement of the CXS organization. Forecasting & Capacity Planning: Own the forecasting process for services demand across Implementation and Technical Support, from early-stage sales estimates to post-sale service delivery. Translate revenue forecasts—especially Non-Recurring Revenue and new product implementations—into actionable staffing and capacity plans. Monitor delivery performance against forecasts to ensure SLA attainment and resource optimization. Facilitate Strategic Planning with Finance & Leadership: Act as the operational liaison between CX Services and Finance. Support the development and refinement of the Annual Operating Plan (AOP), align headcount and delivery targets with evolving product-line revenue expectations, and ensure timely plan adjustments throughout the year. Optimize Financial Reporting : Own the accuracy and distribution of various financial metrics across the CXS landscape, including project delivery and budget adherence, margin performance, revenue retention and expansion, and customer satisfaction. Drive reporting and forecast accuracy in collaboration with Finance. Standardize & Automate Delivery Processes : Develop and enforce consistent operating procedures across CX Services teams—from customer onboarding to project completion and beyond—to improve quality and repeatability. Build Scalable Reporting : Own the design and maintenance of operational dashboards and reporting systems that offer real-time visibility into key performance indicators. Partner with Business Analytics and Business Systems teams to continually advance offerings. Enable Data-Driven Decision Making : Analyze operations data to identify trends, surface risks, and recommend actions that improve performance and profitability. Collaborate Laterally and Vertically : Act as a critical bridge between Professional Services, Customer Success, Finance, and Senior Leadership team, ensuring aligned goals and streamlined operations. Champion Tooling, Automation and AI : Recommend and implement Technologies that enhance productivity, automation, and insights across service delivery workflows. You will love this job if you have: 10+ years of experience in Software Services operations (preferably SaaS environment). 5+ years leading teams , with a record of developing talent and delivering operational improvements. Demonstrated ability to translate sales pipeline estimates into delivery resource plans. Deep experience in Services Operations including time entry/utilization tracking & Bonus metrics. Experience driving a tight partnership with Sales/Legal including the handoff process to Services, SOW/Pricing creation/negotiation, and customer change orders. Strong background in cross-functional collaboration with Finance (FP&A and Accounting) managing all aspects of the business P&L. This includes revenue recognition and forecasting, billing and invoicing, and departmental budget tracking. Practical knowledge of project delivery methodologies (Agile, Waterfall) and tools such as Wrike, Smartsheet, or MS Project. Experience with BI and ERP tools (e.g., Tableau, Power BI, Salesforce, NetSuite) to drive performance tracking and insights. Strong MS Office skills especially Excel and PowerPoint. Familiarity with process improvement frameworks (Lean, Six Sigma) and a demonstrated ability to implement transformational change. Excellent communication and collaboration skills , capable of influencing stakeholders across technical and non-technical teams. Why Join Us? This role puts you at the center of our customer-facing services strategy. You’ll shape how we scale delivery, drive business value, and continuously improve the customer journey. If you enjoy building systems that make complex operations simpler and more effective—this is your place to thrive. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

At Granicus, we're transforming the way government engages with its citizens through cutting-edge cloud technology. Our platform connects 150 million people with over 4,000 government organizations at every level. We are seeking an exceptional Program Manager – Customer Experience Services Enablement to join our team and drive excellence in customer experience, operational transformation, and change management within our support services. If you’re passionate about making a tangible impact and shaping the future of digital government, this is your chance to shine! Role Overview: As a key member in our Customer Experience and Technical Support teams, you will help to drive initiatives that elevate customer interactions and improve operational efficiency. Your role will focus on redesigning customer experience, transforming support operations, and managing change to drive meaningful improvements across Technical Support, Customer Care and CXOps. What your impact will look like here: Streamlining Processes: Analyze and identify process improvements specifically aligned with automation opportunities to elevate efficiencies. Change Management: Help drive change management efforts across Technical Support and Customer Care, ensuring smooth transitions and stakeholder alignment during operational transformations. Customer Experience Redesign: Reimagine and enhance customer interactions by implementing best practices and innovative approaches to improve service quality and customer satisfaction. Operational Transformation: Drive initiatives that streamline and optimize support operations, driving efficiency, scalability, and continuous improvement. Innovate and Elevate: Develop and champion creative solutions that enhance Technical Support services, leveraging data-driven insights to identify areas for improvement. Collaborate and Influence: Partner with cross-functional teams, including Operations, Product, Engineering, and Sales, to implement impactful projects that drive customer excellence. Strategize and Execute: Assist with design and execution of strategic roadmaps for support transformation on an annual and quarterly basis, ensuring alignment with organizational goals. Metrics: Manage and report on project metrics, facilitating high-level meetings to ensure alignment, visibility, and clarity across stakeholders. Monitor and Adjust: Analyze data and performance metrics to drive decision-making and adjust strategies to optimize operational outcomes and customer satisfaction. Communicate Effectively: Present complex technical and operational concepts to stakeholders at all levels, ensuring clear understanding and actionable insights. You will love this job if you have: 5+ years of project management experience, with a strong track record in customer service and / or technical support roles. 5+ years of process orientation, with a focus on operations transformation and process streamlining. Proven ability to manage change management initiatives that involve cross-functional teams and senior leadership. Expertise in using data and metrics to drive continuous improvement and achieve operational excellence. •Experience in customer experience redesign, with the ability to translate feedback into meaningful service improvements. Demonstrated success in owning and delivering projects, delivering end-to-end solutions, and communicating outcomes to senior leadership. A bachelor’s degree in a relevant field (e.g., Business, Operations, Engineering); advanced degrees are a plus. Additional Information: Autonomy and Impact: Enjoy the freedom to make data-driven decisions, lead transformational projects, and drive significant innovation within the organization. Collaborative Environment: Engage with Vice Presidents, Directors, Managers & Program Managers and other key stakeholders across the company to deliver seamless support services. Cross-Functional Work: Collaborate with diverse teams, including Operations, Finance, Product, and Engineering, to achieve common goals and enhance operational efficiency. Join us at Granicus and be a part of a team dedicated to enhancing government services through operational excellence, customer experience transformation, and innovative support solutions. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

We are seeking an experienced Data Scientist III to join our team. In this role, you will manage the entire data science lifecycle, including data acquisition, preparation, model development, deployment, and monitoring. You will apply advanced techniques in Python programming, machine learning (ML), deep learning (DL), and generative AI to address complex challenges and develop high-impact solutions. Your role will involve leading projects, collaborating with cross-functional teams, and driving data-driven decision-making across the organization. What your impact will look like here: Advanced Model Development: Design, develop, and implement sophisticated machine learning and deep learning models for applications such as customer churn prediction, recommendation systems, and advanced anomaly detection. Programming and Libraries: Utilize Python and its advanced libraries (e.g., TensorFlow, PyTorch, Scikit-learn) to build and optimize models. Generative AI Exploration: Leverage cutting-edge generative AI techniques to create innovative solutions for complex problems and enhance engagement strategies. Leadership and Collaboration: Lead cross-functional teams, including product managers, engineers, and data analysts, to translate business needs into effective data-driven solutions. Integration and Deployment: Oversee the integration of models into production systems, ensuring seamless deployment and performance. Pipeline Management: Develop and maintain robust data pipelines for ingestion, transformation, and model training. Performance Monitoring: Continuously monitor model performance, conduct evaluations, and implement improvements as necessary. Communication and Strategy: Communicate complex technical concepts clearly to stakeholders and contribute to strategic data science initiatives. Best Practices and Innovation: Drive the development of best practices, tools, and frameworks for data science and machine learning, staying abreast of industry advancements. You will love this job if you have: Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, or a related quantitative field. 7-9 years of experience in data science, machine learning, or a relevant domain. Proficiency in Python programming and extensive experience with relevant libraries (e.g., TensorFlow, PyTorch, Scikit-learn). Proven track record of delivering production-ready AI/ML solutions. Strong expertise in machine learning and deep learning algorithms and techniques. Experience with generative AI models and advanced data science techniques. Proficiency in data manipulation, analysis, and visualization using Python libraries (e.g., Pandas, NumPy, Matplotlib). Experience with cloud platforms and big data technologies (e.g., AWS). Excellent problem-solving, analytical, and leadership skills. Strong communication and collaboration skills, with the ability to explain complex technical concepts to diverse audiences. Qualifications - Preferred Experience with advanced techniques such as graph neural networks, reinforcement learning, or similar. Familiarity with agile development methodologies and DevOps practices. Experience with containerization technologies (e.g., Docker, Kubernetes). Contributions to open-source projects or published research in machine learning, deep learning, or generative AI. Experience working with government or public sector data. Proficiency with data visualization tools (e.g., Tableau, Power BI). The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. About the Role We are looking for a detail-oriented and proactive Salesforce System Analyst to support our Service Cloud operations. This role is ideal for someone who has hands-on Salesforce experience, strong stakeholder engagement skills, and a passion for organizing and driving cross-team initiatives. You will work closely with the Salesforce Solution Architect and Manager for Service Support, and business stakeholders across departments to support delivery, scoping, and project administration for ongoing enhancements and strategic initiatives. Key Responsibilities Assist in requirement gathering, scoping, and documentation of Salesforce Service Cloud projects (e.g., new voice flows, email templates, design). Support project coordination across internal teams and business units, ensuring clear task ownership and timely follow-up. Create and maintain structured documents, diagrams, and user stories to support delivery. Help triage, analyze, and prioritize incoming Jira tickets; align with the Manager to categorize based on business impact. Maintain and support Salesforce configurations, especially for Experience Cloud, Knowledge, Case Management, Service Voice, Einstein Bot, Agent Force (desired), Omni-Channel, and Entitlements. Serve as a liaison between the technical team and business stakeholders across time zones to ensure clear understanding and execution of solutions. Conduct basic impact analysis, prepare release notes, and assist in UAT coordination. Monitor and help manage escalations, customer-reported issues, and email-to-case or system behavior anomalies. Participate in backlog grooming, sprint planning, and other agile rituals as required. Qualifications Salesforce Certified Administrator (required); additional certifications (Service Cloud Consultant, Experience Cloud Consultant, etc.) are a plus. 5+ years of experience working with Salesforce Service Cloud, including hands-on configuration and/or business analysis. Strong written and verbal communication skills in English. Demonstrated experience working with stakeholders, managing expectations, and documenting clear business requirements. Familiarity with Agile/Scrum, Jira, and Confluence (or similar tools). Ability to work independently during night shifts and proactively follow up on pending items. Preferred Skills Experience with Salesforce Experience Cloud, Knowledge Management, Service Cloud, Omnichannel, among others. Knowledge in voice solutions in Salesforce (Service Voice, Amazon Connect, etc.). Comfortable creating diagrams (e.g., Lucidchart, draw.io) and writing business-facing documentation. AI integration knowledge is a strong plus, especially if familiar with Salesforce AI features or leveraging metadata/taxonomy for enhanced search, routing, or content recommendations. Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Closing from Default - All locations Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The Senior Director of Cloud Operations is responsible for the operational integrity, performance, and reliability of enterprise cloud environments. This role leads a global, data-driven operations team with a strong emphasis on incident management, service continuity, and continuous improvement. This role reports directly to the Vice President of Cloud. What your impact will look like here: Cloud Infrastructure Operations Oversee the daily operations of cloud platforms (AWS, Azure, GCP), ensuring high availability and performance across global regions. Lead the development and execution of operational runbooks, SOPs, and escalation paths. Incident Management & Response Own the end-to-end incident management lifecycle: detection, triage, escalation, resolution, and post-incident review. Lead a global incident response team with 24/7 coverage, ensuring seamless handoffs across time zones. Implement real-time monitoring, alerting, and automated remediation to reduce MTTD and MTTR. Use data analytics to identify incident trends, recurring issues, and systemic risks. Conduct blameless postmortems and ensure corrective actions are prioritized and tracked to closure. Data-Driven Operational Leadership Build and lead a global team of cloud engineers, SREs, and operations analysts using a metrics-first approach. Define and track operational KPIs (e.g., uptime, incident frequency, resolution time, change success rate) to drive accountability and performance. Leverage dashboards and analytics platforms (e.g., Datadog, Grafana, Splunk, ServiceNow) to provide real-time visibility into system health and team performance. Use data to inform staffing models, on-call rotations, and workload balancing across regions. Foster a culture of continuous improvement through data-backed retrospectives and operational reviews. Operational Governance Define and enforce SLAs, SLOs, and operational KPIs. Ensure compliance with security, regulatory, and audit requirements. Manage change control, configuration management, and release processes to minimize operational risk. Cost & Vendor Management Monitor and optimize cloud spend through cost governance and usage analysis. Manage vendor relationships, contracts, and service-level agreements. Collaboration & Communication Partner with engineering, security, and business teams to align operations with product and service goals. Provide regular reporting and updates to executive leadership on operational health, risks, and incident trends. Education Bachelor’s or master’s degree in computer science, Information Systems, or related field. Experience 10+ years in IT operations, with 5+ years in cloud infrastructure and operations leadership. Proven experience leading global teams and managing high-severity incidents in large-scale environments. Skills Deep expertise in cloud operations, incident response, and service reliability. Strong knowledge of ITIL, SRE, and DevOps practices. Proficiency in operational analytics and observability tools. Excellent leadership, communication, and cross-functional collaboration skills. Strong presentation skills, including experience presenting to large global audiences. Certifications (Preferred) AWS Certified DevOps Engineer – Professional Azure Administrator Associate ITIL Foundation or Practitioner The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

We are seeking an experienced Data Scientist III to join our team. In this role, you will manage the entire data science lifecycle, including data acquisition, preparation, model development, deployment, and monitoring. You will apply advanced techniques in Python programming, machine learning (ML), deep learning (DL), and generative AI to address complex challenges and develop high-impact solutions. Your role will involve leading projects, collaborating with cross-functional teams, and driving data-driven decision-making across the organization. What your impact will look like here: Advanced Model Development: Design, develop, and implement sophisticated machine learning and deep learning models for applications such as customer churn prediction, recommendation systems, and advanced anomaly detection. Programming and Libraries: Utilize Python and its advanced libraries (e.g., TensorFlow, PyTorch, Scikit-learn) to build and optimize models. Generative AI Exploration: Leverage cutting-edge generative AI techniques to create innovative solutions for complex problems and enhance engagement strategies. Leadership and Collaboration: Lead cross-functional teams, including product managers, engineers, and data analysts, to translate business needs into effective data-driven solutions. Integration and Deployment: Oversee the integration of models into production systems, ensuring seamless deployment and performance. Pipeline Management: Develop and maintain robust data pipelines for ingestion, transformation, and model training. Performance Monitoring: Continuously monitor model performance, conduct evaluations, and implement improvements as necessary. Communication and Strategy: Communicate complex technical concepts clearly to stakeholders and contribute to strategic data science initiatives. Best Practices and Innovation: Drive the development of best practices, tools, and frameworks for data science and machine learning, staying abreast of industry advancements. You will love this job if you have: Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, or a related quantitative field. 7-9 years of experience in data science, machine learning, or a relevant domain. Proficiency in Python programming and extensive experience with relevant libraries (e.g., TensorFlow, PyTorch, Scikit-learn). Proven track record of delivering production-ready AI/ML solutions. Strong expertise in machine learning and deep learning algorithms and techniques. Experience with generative AI models and advanced data science techniques. Proficiency in data manipulation, analysis, and visualization using Python libraries (e.g., Pandas, NumPy, Matplotlib). Experience with cloud platforms and big data technologies (e.g., AWS). Excellent problem-solving, analytical, and leadership skills. Strong communication and collaboration skills, with the ability to explain complex technical concepts to diverse audiences. Qualifications - Preferred Experience with advanced techniques such as graph neural networks, reinforcement learning, or similar. Familiarity with agile development methodologies and DevOps practices. Experience with containerization technologies (e.g., Docker, Kubernetes). Contributions to open-source projects or published research in machine learning, deep learning, or generative AI. Experience working with government or public sector data. Proficiency with data visualization tools (e.g., Tableau, Power BI). The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The Quality Engineer role at Granicus is for quality engineers growing their technical and software development skills testing our products in a SaaS based environment. Their key focus is on developing automated tests for product-driven features within the Granicus product suite. Quality Engineers are proficient in multiple test automation frameworks and gain on-the-job experience applying their knowledge and experience in improving the design, qualityand coverage of our automated test suites. They understand the deployment process and support testing the applications in all environments. As they gain expertise, they share their knowledge with the broader engineering team. What your impact will look like here Collaborate with product management and business stakeholders to deliver SaaS based solutions. Communicate and work effectively with others to create great high-quality software. Proactively try to improve our processes and the quality of the products we deliver. Come up with technical solutions to problems and push them through to implementation. Assist the team in troubleshooting issues both in production and in the lower test environments. Design, develop and execute E2E and API test cases. Perform accessibility and security testing. Integrate test scripts into CI/CD pipelines Participate in regular scrum meetings. Champion the development team’s core values You will love this job if you have 6+ years of experience in testing, shipping, and supporting production-quality SaaS based web applications. Experience testing within an agile development process. Experience with exploratory/edge/corner testing techniques and risk-based testing. Experience using automated test frameworks such as Selenium, Robot, CodeceptJS, etc to develop automated end-to-end and API tests. Solid knowledge and experience coding in Python or similar language. Strong knowledge and experience in web technologies (HTML, CSS, JavaScript, JSON, React, GraphQl etc). Knowledge of database concepts (SQL, NoSQL). Experience in using AI tools to improve testing efficiency and automation (eg. GitHub CoPilot) Stay up to date on emerging trends in AI and proactively integrate relevant tools or practices into workflows Ability to prioritize and quickly adjust in a rapidly changing environment. Experience with mentoring team members. Commitment to quality and the craft of software testing. Excellent communication and time management skills. Strong analytical and problem-solving skills. Passion for learning new things and the ability to do so quickly. Passion to learn E2E and API Automation The Team We are a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Software Engineering Manager at Granicus works to drive our teams to produce excellent software and works with our smart, driven engineers to enable their learning and growth. A Software Engineering Manager at Granicus will embody these values and ensure they are lived and breathed by their team. In addition to our values a Software Engineering Manager will champion practices such as test driven development, knowledge sharing, collective code ownership, and a supportive learning environment. This role will allow you to write code, mentor engineers, and think strategically. Your ideas about culture, roadmaps, and technical decisions of all sizes will be highly valued. Our Software Engineering Manager will love to collaborate on code and high-level thinking, think writing tests first is the best, and care deeply about people management. What you get to do: Define and manage your teams goals, career path development and training plans Interview and recruit new employees Define and manage onboarding plans for new hires Assist Scrum masters in managing the teams work, removing blockages and improving the teams overall efficiency Ensure the teams priorities are aligned with the business' priorities Continuously improve the teams processes around SDLC, security, service availability and incident management Provide technical insight to executive decision-makers Report on key performance indicators for the teams, including execution against objectives, application uptime, and agile process health Facilitate collaboration between engineers and other teams/staff Represent engineering interests in interactions with product management, security, and technical operations leaders Skills And Requirements: Proven leadership skills and experience managing a team of software developers. Excellent full stack experience in React, GraphQL, Node.js, and GCP. Excellent knowledge, experience and passion for the Agile development process. Excellent ability to mentor engineers of all levels. Strong ability to learn new technologies and help bring your team up to speed on them. Comfort when navigating a large legacy code base and the ability to spin up a new project for greenfield development. Experience collaborating with multiple teams such as Product Management, Customer Support and Cloud Operations to deliver and maintain a SaaS based product. Interest in the technology challenges faced by government offices. Bachelor’s Degree in Computer Science or related field or equivalent experience. AI requirements: Experience in using AI tools to improve development efficiency and test automation (eg. GitHub CoPilot) Proven experience designing, building, and deploying AI/ML-powered applications or services. Ability to contribute to the development of internal AI tooling and infrastructure. Strong interest in emerging AI trends and technologies, and advocate for their adoption where appropriate. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The Quality Engineer role at Granicus combines manual testing expertise with automated testing skills, specifically using CodeceptJS for end-to-end automation. This position is ideal for quality engineers who excel at both exploratory testing and building robust automated test suites. The successful candidate will balance hands-on manual testing with developing and maintaining CodeceptJS automation frameworks to ensure comprehensive coverage of our SaaS products. Quality Engineers in this role are expected to think critically about test strategy, identify areas where automation provides the most value, and execute thorough manual testing where human insight is essential. They work closely with development teams to integrate automated tests into CI/CD pipelines while maintaining high standards for manual testing practices. What your impact will look like here Manual Testing Responsibilities Execute comprehensive manual test plans for new features and regression testing Perform exploratory testing to uncover edge cases and usability issues Conduct accessibility testing using both manual techniques and automated tools Validate user workflows and business logic through hands-on testing Identify and document defects with clear reproduction steps and impact assessment Automation Responsibilities Design and develop end-to-end test automation using Javascript/CodeceptJS framework Create and maintain automated API test suites using CodeceptJS REST helper Build reusable page objects and step definitions for maintainable test code Integrate automated tests into CI/CD pipelines for continuous testing Debug and troubleshoot automated test failures in various environments Collaboration & Process Collaborate with product management to understand requirements and acceptance criteria Work with developers to identify testable scenarios and automation opportunities Participate in test planning and estimation during sprint planning Mentor team members on both manual testing techniques and CodeceptJS best practices Champion quality processes and advocate for comprehensive test coverage You will love this job if you have 6 years in Software testing experience Hands-on manual testing experience in SaaS web applications: 3+ years JavaScript/CodeceptJS automation experience including: 2+ years Writing and maintaining CodeceptJS test scenarios Working with CodeceptJS helpers (WebDriver, REST, Playwright) Creating custom helpers and page objects Debugging automated tests and handling flaky tests Strong JavaScript/TypeScrip t skills for test automation development API testing expertise using tools like Postman, REST clients, and CodeceptJS REST helper Web technologies proficiency: HTML, CSS, JavaScript, DOM manipulation Testing Methodology Skills Exploratory testing techniques: session-based testing, risk-based testing, boundary testing Test case design: equivalence partitioning, boundary value analysis, state transition testing Accessibility testing: WCAG compliance, screen reader testing, keyboard navigation Cross-browser testing: understanding browser differences and compatibility issues Mobile testing: responsive design validation and mobile-specific scenarios Technical Infrastructure Skills CI/CD integration: Jenkins, GitHub Actions, or similar platforms Version control: Git workflows, branching strategies, pull request reviews Database testing: SQL queries, data validation Performance awareness: identifying performance bottlenecks through testing Security testing fundamentals: input validation, authentication, authorization Preferred Qualifications Experience with other automation frameworks (Selenium, Playwright, Cypress) Knowledge of containerization (Docker) for test environment setup Experience with test reporting tools and metrics Background in performance testing tools Experience with visual regression testing tools Soft Skills & Mindset Critical thinking: ability to identify what should be automated vs. manually tested Detail-oriented approach: catching subtle bugs and edge cases Communication skills: clearly documenting bugs, test results, and automation coverage Agile methodology experience: working in sprints, daily standups, retrospectives Mentoring capability: helping team members improve their testing skills Continuous learning: staying current with testing tools and methodologies AI & Developer Tooling Responsibilities: Leverage GitHub Copilot in Visual Studio Code to accelerate test development and increase productivity Use AI-assisted code suggestions to prototype new test scenarios and reduce boilerplate code Evaluate Copilot-generated code for correctness, maintainability, and alignment with team standards Promote efficient use of AI tools in test automation workflows across the team SHAPE: This role offers the opportunity to grow both manual testing expertise and CodeceptJS automation skills while working on meaningful SaaS products that serve government and public sector organizations. You will also help shape the future of test development by adopting AI tools like GitHub Copilot to improve quality and speed across the QA process. The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The Software Engineer role at Granicus is for developers growing their technical and software development skills developing products in a SaaS based environment. They take on challenging technical tasks and consistently make significant contributions to all areas of the Granicus product suite. Software Engineers are proficient in multiple different technologies and gain on-the-job experience applying their knowledge and experience in improving the design and quality of our products. They understand the deployment process and support our applications in all environments. As they gain expertise, they share their knowledge with the broader engineering team. What your impact will look like here: Collaborate with product management and business stakeholders to deliver SaaS based solutions. Communicate and work effectively with others to create great high-quality software. Work in line with the software development process and actively seek to improve it. Proactively improve the design and architecture of our products. Design and implement solutions that are highly secure, performant, scalable and highly available. Support and maintain existing products. Come up with technical solutions to problems and push them through to implementation. Mentor and provide technical training to team members. Help train and onboard new hires. Champion the development team’s core values Experience in using AI tools to improve development efficiency and test automation (eg. GitHub CoPilot) Ability to contribute to the development of internal AI tooling and infrastructure. Strong interest in emerging AI trends and technologies, and advocate for their adoption where appropriate You will love this job if you have: 4+ years of experience developing, testing, shipping, and supporting production-quality SaaS based web applications Strong knowledge and experience with web frameworks React, GraphQL, and Node.js Experience developing unit tests Experience with databases (MongoDB, SOLR, Redis) Experience with GCP services – storage, queues, cache, etc Commitment to quality and the craft of software development Excellent communication and time management skills Strong analytical and problem-solving skills Passion for learning new things and the ability to do so quickly The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The Software Engineer role at Granicus is for developers growing their technical and software development skills developing products in a SaaS based environment. They take on challenging technical tasks and consistently make significant contributions to all areas of the Granicus product suite. Software Engineers are proficient in multiple different technologies and gain on-the-job experience applying their knowledge and experience in improving the design and quality of our products. They understand the deployment process and support our applications in all environments. As they gain expertise, they share their knowledge with the broader engineering team. What your impact will look like here: Collaborate with product management and business stakeholders to deliver SaaS based solutions. Communicate and work effectively with others to create great high-quality software. Work in line with the software development process and actively seek to improve it. Proactively improve the design and architecture of our products. Design and implement solutions that are highly secure, performant, scalable and highly available. Support and maintain existing products. Come up with technical solutions to problems and push them through to implementation. Mentor and provide technical training to team members. Help train and onboard new hires. Champion the development team’s core values Experience in using AI tools to improve development efficiency and test automation (eg. GitHub CoPilot) Ability to contribute to the development of internal AI tooling and infrastructure. Strong interest in emerging AI trends and technologies, and advocate for their adoption where appropriate You will love this job if you have: 6+ years of experience developing, testing, shipping, and supporting production-quality SaaS based web applications Strong knowledge and experience with web frameworks React, GraphQL, and Node.js Experience developing unit tests Experience with databases (MongoDB, SOLR, Redis) Experience with GCP services – storage, queues, cache, etc Commitment to quality and the craft of software development Excellent communication and time management skills Strong analytical and problem-solving skills Passion for learning new things and the ability to do so quickly Experience mentoring Junior team members Ability to serve as a technical leader of an open, collaborative, and extraordinarily skilled software development team The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The Senior Director of Cloud Operations is responsible for the operational integrity, performance, and reliability of enterprise cloud environments. This role leads a global, data-driven operations team with a strong emphasis on incident management, service continuity, and continuous improvement. This role reports directly to the Vice President of Cloud. This position will be responsible for leading a global team of cloud engineers, SRE practice, service management tools and operations using a metrics-first approach. What your impact will look like here: Cloud Infrastructure Operations Oversee the daily operations of cloud platforms (AWS, Azure, GCP), ensuring high availability and performance across global regions. Lead the development and execution of operational runbooks, SOPs, and escalation paths. Incident Management & Response Own the end-to-end incident management lifecycle: detection, triage, escalation, resolution, and post-incident review. Lead a global incident response team with 24/7 coverage, ensuring seamless handoffs across time zones. Implement real-time monitoring, alerting, and automated remediation to reduce MTTD and MTTR. Use data analytics to identify incident trends, recurring issues, and systemic risks. Conduct blameless postmortems and ensure corrective actions are prioritized and tracked to closure. Data-Driven Operational Leadership Build and lead a global team of cloud engineers, SREs, and operations analysts using a metrics-first approach. Define and track operational KPIs (e.g., uptime, incident frequency, resolution time, change success rate) to drive accountability and performance. Leverage dashboards and analytics platforms (e.g., Datadog, Grafana, Splunk, ServiceNow) to provide real-time visibility into system health and team performance. Use data to inform staffing models, on-call rotations, and workload balancing across regions. Foster a culture of continuous improvement through data-backed retrospectives and operational reviews. AI enabled Focus Drive AI and ML adoption in operational workflows (e.g., predictive monitoring, incident pattern analysis etc.,) to improve uptime and automate repetitive tasks. Define and execute AI-driven observability strategy using tools like AIOps platforms for intelligent alerting and root cause analysis. Collaborate with Engineering, Security, and Product teams to embed AI-enabled automation in deployment pipelines, change management etc.,. Establish and maintain SLOs/SLAs leveraging AI-generated insights to prioritize engineering work that improves reliability and customer experience. Oversee incident management, post-mortems, and continuous improvement, incorporating AI tools for impact analysis and knowledge retention. Operational Governance Define and enforce SLAs, SLOs, and operational KPIs. Ensure compliance with security, regulatory, and audit requirements. Manage change control, configuration management, and release processes to minimize operational risk. Cost & Vendor Management Monitor and optimize cloud spend through cost governance and usage analysis. Manage vendor relationships, contracts, and service-level agreements. Collaboration & Communication Partner with engineering, security, and business teams to align operations with product and service goals. Provide regular reporting and updates to executive leadership on operational health, risks, and incident trends. Education Bachelor’s or master’s degree in computer science, Information Systems, or related field. Experience 14+ years in IT operations, with 7+ years in cloud infrastructure and operations leadership. Proven experience leading global teams and managing high-severity incidents in large-scale environments. Skills Deep expertise in cloud operations, incident response, and service reliability. Strong knowledge of ITIL, SRE, and DevOps practices. Proficiency in operational analytics and observability tools. Excellent leadership, communication, and cross-functional collaboration skills. Strong presentation skills, including experience presenting to large global audiences. Certifications (Preferred) AWS Certified DevOps Engineer – Professional Azure Administrator Associate ITIL Foundation or Practitioner The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The Quality Engineer role at Granicus combines manual testing expertise with automated testing skills, specifically using CodeceptJS for end-to-end automation. This position is ideal for quality engineers who excel at both exploratory testing and building robust automated test suites. The successful candidate will balance hands-on manual testing with developing and maintaining CodeceptJS automation frameworks to ensure comprehensive coverage of our SaaS products. Quality Engineers in this role are expected to think critically about test strategy, identify areas where automation provides the most value, and execute thorough manual testing where human insight is essential. They work closely with development teams to integrate automated tests into CI/CD pipelines while maintaining high standards for manual testing practices. What your impact will look like here Manual Testing Responsibilities Execute comprehensive manual test plans for new features and regression testing Perform exploratory testing to uncover edge cases and usability issues Conduct accessibility testing using both manual techniques and automated tools Validate user workflows and business logic through hands-on testing Identify and document defects with clear reproduction steps and impact assessment Automation Responsibilities Design and develop end-to-end test automation using Javascript/CodeceptJS framework Create and maintain automated API test suites using CodeceptJS REST helper Build reusable page objects and step definitions for maintainable test code Integrate automated tests into CI/CD pipelines for continuous testing Debug and troubleshoot automated test failures in various environments Collaboration & Process Collaborate with product management to understand requirements and acceptance criteria Work with developers to identify testable scenarios and automation opportunities Participate in test planning and estimation during sprint planning Mentor team members on both manual testing techniques and CodeceptJS best practices Champion quality processes and advocate for comprehensive test coverage You will love this job if you have 6 years in Software testing experience Hands-on manual testing experience in SaaS web applications: 3+ years JavaScript/CodeceptJS automation experience including: 2+ years Writing and maintaining CodeceptJS test scenarios Working with CodeceptJS helpers (WebDriver, REST, Playwright) Creating custom helpers and page objects Debugging automated tests and handling flaky tests Strong JavaScript/TypeScrip t skills for test automation development API testing expertise using tools like Postman, REST clients, and CodeceptJS REST helper Web technologies proficiency: HTML, CSS, JavaScript, DOM manipulation Testing Methodology Skills Exploratory testing techniques: session-based testing, risk-based testing, boundary testing Test case design: equivalence partitioning, boundary value analysis, state transition testing Accessibility testing: WCAG compliance, screen reader testing, keyboard navigation Cross-browser testing: understanding browser differences and compatibility issues Mobile testing: responsive design validation and mobile-specific scenarios Technical Infrastructure Skills CI/CD integration: Jenkins, GitHub Actions, or similar platforms Version control: Git workflows, branching strategies, pull request reviews Database testing: SQL queries, data validation Performance awareness: identifying performance bottlenecks through testing Security testing fundamentals: input validation, authentication, authorization Preferred Qualifications Experience with other automation frameworks (Selenium, Playwright, Cypress) Knowledge of containerization (Docker) for test environment setup Experience with test reporting tools and metrics Background in performance testing tools Experience with visual regression testing tools Soft Skills & Mindset Critical thinking: ability to identify what should be automated vs. manually tested Detail-oriented approach: catching subtle bugs and edge cases Communication skills: clearly documenting bugs, test results, and automation coverage Agile methodology experience: working in sprints, daily standups, retrospectives Mentoring capability: helping team members improve their testing skills Continuous learning: staying current with testing tools and methodologies AI & Developer Tooling Responsibilities: Leverage GitHub Copilot in Visual Studio Code to accelerate test development and increase productivity Use AI-assisted code suggestions to prototype new test scenarios and reduce boilerplate code Evaluate Copilot-generated code for correctness, maintainability, and alignment with team standards Promote efficient use of AI tools in test automation workflows across the team SHAPE: This role offers the opportunity to grow both manual testing expertise and CodeceptJS automation skills while working on meaningful SaaS products that serve government and public sector organizations. You will also help shape the future of test development by adopting AI tools like GitHub Copilot to improve quality and speed across the QA process. The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.