Graduate Engineer Trainee (NOC)

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Job Description:

Job Description: Jr. NOC Automation Engineer (NetOps + DevOps)

Location: Pune (Hybrid)

About the Role

We are seeking enthusiastic and self-driven engineers with strong fundamentals, curiosity and automation mindset in Network Operations, Automation, DevOps, and Infrastructure Monitoring.

This role is focused on building a modern, automation-first Network Operations Center (NOC) rather than a traditional helpdesk environment.

The ideal candidate should possess strong analytical skills, networking fundamentals, and an interest in scripting, observability, and automation technologies.

1. Responsibilities

DevOps (Modern NOC - Automation & Continuous Improvement)

• Assist in automation of monitoring and operational workflows through basic scripting.
• Support infrastructure and network change monitoring as part of CI/CD pipelines.
• Work with monitoring and observability tools (e.g. Grafana)
• Contribute to infrastructure improvements using automation/orchestration principles.

• Develop basic scripts (Python / PowerShell) to reduce manual effort.
• Work with APIs and structured data formats (JSON)
• Support automation initiatives and process optimisation efforts.
• Build foundational understanding of Infrastructure as Code (Terraform) and CI/CD practices.

Network Operations - Incident Management & Coordination

• Monitor network, systems, and infrastructure (LAN/WAN, Wireless, VPN, firewalls, cloud) in a 24x7 environment using standard NOC tools.
• Detect, triage, and respond to alerts, incidents, and outages with defined SLAs.
• Perform first-level troubleshooting across network and system components (routers, switches, wireless, firewalls, circuits)

• Log, track, and manage incidents via ticketing tools (JIRA, ServiceNow etc.)
• Follow established SOPs for troubleshooting and escalation to L2/L3 teams.
• Collaborate with internal teams (Network, Security, Application, Cloud) and external vendors/ISPs for issue resolution.

• Perform routine operational tasks such as configuration backups, patching, upgrades, and health checks.
• Support network changes, validation, and implementation activities.

Documentation & Reporting

• Maintain accurate incident records, RCA documentation, and network artefacts.
• Generate periodic reports on uptime, alerts, and performance trends.
• Update SOPs, runbooks, and internal knowledge base consistently.

2. Key Skills & Background

Networking Fundamentals (Must-Have)

• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, Routing & Switching
• Basic understanding of firewall and network security concepts
• Familiarity with WAN, VPN, and Internet connectivity
• Exposure to enterprise network devices (routers, switches, firewalls)
• Experience or exposure to monitoring tools (LogicMonitor, SolarWinds, ManageEngine, etc.)

Troubleshooting & Analytical Skills

• Ability to perform initial fault isolation and structured troubleshooting.
• Strong analytical thinking and problem-solving capability and willingness to learn.

DevOps / Automation (Must-Have)

• Scripting skills (Python, Bash, PowerShell)
• Awareness of automation tools (Ansible, Terraform, GitHub) and CI/CD concepts.
• Understanding of cloud fundamentals (AWS/Azure/GCP)

• Basic working knowledge of Linux and Windows operating systems
• Awareness of REST API, Webhook, CSV, Jason etc.

Soft Skills

• Strong communication and stakeholder coordination skills
• Ability to work in a 24x7 shift-based NOC environment.
• Good documentation discipline and attention to detail.
• Ability to perform under pressure during incidents and outages.

3. Education & Experience

• Bachelor’s degree in computer science / IT / Electronics or equivalent
• 0–2 years of experience (freshers with relevant certifications can be considered)

Preferred Certifications (Not mandatory)

• CCNA / Network+
• DevNet Associate
• ITIL Foundation
• Entry-level Cloud or DevOps certifications (optional)

What We Are Looking For

Individuals with strong learning aptitude, engineering mindset, and passion for building reliable and automated infrastructure operations.

Note: This is not a traditional helpdesk or ticket-routing role. Candidates should be interested in automation, observability, and continuous improvement.

We will:

• 
  Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
All interested individuals must apply online.