Grace Consulancy

Role - Customer Support Handle inbound customer calls and respond promptly to inquiries. Resolve product or service issues via calls and emails in a professional manner. Maintain a high level of customer satisfaction through quality service and communication. Email Management: Respond to customer emails accurately and on time. Document queries and escalate unresolved issues to the concerned teams. Maintain organized records of customer interactions. MIS Reporting:. Track sales data, order status, customer follow-ups, and payment updates. Proficient in MS Excel. Job Type: Full-time Pay: Up to ₹500,000.00 per year Supplemental Pay: Yearly bonus Work Location: In person