About the role: We are looking for a self-motivated and result oriented creative professional to be a part of our Social Listening team. Location : Malad, Mumbai Responsibilities: (Including, not restricted to) Social Listening and Escalation Management a. Monitor social media platforms (such as Facebook, Instagram, YouTube, Twitter, LinkedIn, etc.) for mentions, comments, and conversations relevant to our clients' brands, products, or services b. Collect data from social media platforms using listening tools and analyze it to identify trends, sentiments, and emerging issues related to our clients' brands or industry c. Extract meaningful insights from social media conversations to understand consumer preferences, behavior, and opinions. Identify opportunities and challenges for our clients based on social media data. d. Use analytical tools to measure the impact and reach of social media campaigns Conduct competitive analysis by monitoring competitors' social media activities and campaigns. Provide recommendations on how our clients can differentiate themselves in the market. e. Stay updated with the latest trends, best practices, and changes in social media platforms and tools f. Conduct research on emerging social media trends to provide innovative ideas for our clients' social media strategies Ideal Candidate Profile:  Strong passion for social media  Familiarity with various social media platforms and their features  Analytical mindset with a willingness to work and interpret large set of data and draw meaningful insights  Attention to detail and ability to meet deadlines in a fast-paced environment  Basic knowledge of data analysis and visualization tools e.g. Excel, Power Point  Self-motivated and eager to learn about social media trends and technologies Note: It’s a Work from Office Opportunity Job Types: Full-time, Temporary, Internship Pay: ₹600,000.00 - ₹800,000.00 per year Work Location: In person

We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management ( ORM Executives ). Work Location : Lower Parel | Fort Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites  Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports. Ideal Candidate Profile: Strong internal co-ordination, iron clad integrity. Entrepreneurial, and possess a proactive approach with a strong bias for action. A deep desire and commitment to create truly outstanding output at all times. Should be a visionary Shifts: Rotational Shifts – including night shifts (5 days working) Week Off: Rotational (any 2 days in the week, could be split or consecutive) Note: It’s a Work from Office Opportunity Job description HAWK is a new-age customer experience agency focused on ORM, Listening, and Customer Support. We execute Omni channel ORM strategies and crisis management, analyze social media feedback, and guide brands through complex customer support challenges. With a disruptive approach towards customer support, HAWK unites the smartest minds with advanced processes and tools to invoke genuine emotions and provide a stellar customer experience. We cater to brands like OPPO Mobiles, OLA Cabs, Sony TV and Amazon MiniTV to name a few. Job Type: Full-time Pay: ₹21,000.00 - ₹28,000.00 per month Schedule: Rotational shift Work Location: In person

We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management ( ORM Executives ). Work Location : Ghansoli | Lower Parel | Andheri * Should have good English communication skills. Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites  Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports. Ideal Candidate Profile: Strong internal co-ordination, iron clad integrity. Entrepreneurial, and possess a proactive approach with a strong bias for action. A deep desire and commitment to create truly outstanding output at all times. Should be a visionary Shifts: Rotational Shifts – including night shifts (5 days working) Week Off: Rotational (any 2 days in the week, could be split or consecutive) Note: It’s a Work from Office Opportunity Job description HAWK is a new-age customer experience agency focused on ORM, Listening, and Customer Support. We execute Omni channel ORM strategies and crisis management, analyze social media feedback, and guide brands through complex customer support challenges. With a disruptive approach towards customer support, HAWK unites the smartest minds with advanced processes and tools to invoke genuine emotions and provide a stellar customer experience. We cater to brands like OPPO Mobiles, OLA Cabs, Sony TV and Amazon MiniTV to name a few. Job Type: Full-time Pay: ₹21,000.00 - ₹28,000.00 per month Schedule: Rotational shift Work Location: In person

We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management ( ORM Executives ). Work Location : Ghansoli Should have good communication in English. Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites  Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports. Ideal Candidate Profile: Strong internal co-ordination, iron clad integrity. Entrepreneurial, and possess a proactive approach with a strong bias for action. A deep desire and commitment to create truly outstanding output at all times. Should be a visionary Shifts: Rotational Shifts – including night shifts (5 days working) Week Off: Rotational (any 2 days in the week, could be split or consecutive) Note: It’s a Work from Office Opportunity Job description HAWK is a new-age customer experience agency focused on ORM, Listening, and Customer Support. We execute Omni channel ORM strategies and crisis management, analyze social media feedback, and guide brands through complex customer support challenges. With a disruptive approach towards customer support, HAWK unites the smartest minds with advanced processes and tools to invoke genuine emotions and provide a stellar customer experience. We cater to brands like OPPO Mobiles, OLA Cabs, Sony TV and Amazon MiniTV to name a few. Job Type: Full-time Work Location: In person

We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management ( ORM Executives ). Work Location : Fort | Prabhadevi | Lower Parel Must have good communication in English. Responsibilities: (Including, not restricted to) Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. Monitor and respond to social reviews and engagement. Maintain listings on search engines, online directories, and ratings/review sites. Facilitate online company and physician reviews and endorsements. Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. Track, analyze, and report online reputation results. Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. Identify opportunities to optimize online reputation management on various review sites  Manage and solicit reviews. Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. Generate and meet timelines for agreed reports. Ideal Candidate Profile: Strong internal co-ordination, iron clad integrity. Entrepreneurial, and possess a proactive approach with a strong bias for action. A deep desire and commitment to create truly outstanding output at all times. Should be a visionary Shifts: Rotational Shifts – including night shifts (5 days working) Week Off: Rotational (any 2 days in the week, could be split or consecutive) Note: It’s a Work from Office Opportunity Job description HAWK is a new-age customer experience agency focused on ORM, Listening, and Customer Support. We execute Omni channel ORM strategies and crisis management, analyze social media feedback, and guide brands through complex customer support challenges. With a disruptive approach towards customer support, HAWK unites the smartest minds with advanced processes and tools to invoke genuine emotions and provide a stellar customer experience. We cater to brands like OPPO Mobiles, OLA Cabs, Sony TV and Amazon MiniTV to name a few. Job Type: Full-time Work Location: In person