Must Needed:Fluent in EnglishLocation: Indore Role DescriptionThis is a full-time role of a Customer Support & Dispatch for a USA-based transportation business. The role includes handling customer support via email, chat, and call, communicating with customers/clients, managing drivers, trips, and ensuring a positive customer experience. Qualifications- Customer service and fluent English communication skills- Email writing and response- Experience in providing an excellent customer experience will be a plus- Strong interpersonal and problem-solving skills- Ability to work independently and in a team Freshers can also apply. We need someone with good communication skills, who is fluent in English, speaking and writing. Here is the PDF about this role with complete job information (We will ask questions from this PDF in the interview). Please go through it once before applying: https://drive.google.com/file/d/1QJ2mWmdaZwtFT2UHjembQ788vmaZhFMQ/view?usp=sharing Salary Range: INR 10,000 - 25,000 (Monthly) Note: We are hiring for 2 shifts: Night shift (10 pm to 7 am), Day shift (2 pm to 11 pm)
Job Title: Customer Service Executive Location: Indore, Madhya Pradesh Company: GoMaxoo Job Type: Full-time Salary: ₹ 10,000- ₹25,000 per month Experience: 0-2 years About GoMaxoo: GoMaxoo provides marketing and customer support services tailored for U.S.-based businesses. We help companies grow their brand, reach more customers, and deliver excellent support with a reliable and skilled offshore team. Role Overview: As a Customer Service Executive , you will play a key role in supporting U.S.-based businesses by handling customer inquiries through calls, emails, and chats. Your role is to assist with inquiries, resolve issues, and ensure a smooth and positive experience for all clients. Key Responsibilities: · Handle inbound customer calls, emails and chat from the U.S. professionally and promptly. · Provide accurate information about businesses and services. · Assist customers with booking, cancellations, and modifications. · Resolve customer issues and complaints effectively. · Maintain detailed records of customer interactions and service requests. · Coordinate with internal teams to ensure timely service delivery. · Follow up with customers to confirm satisfaction and resolve any outstanding concerns. · Stay updated on company policies, services, and industry trends to provide informed support. Requirements: · Minimum 0–2 years of experience in customer service, preferably handling U.S.-based customers. · Excellent English communication skills, both verbal and written. · Strong problem-solving abilities and a customer-focused mindset. · Comfortable handling high call volumes with professionalism and patience. · Basic computer skills and familiarity with CRM or call management systems. · Ability to work flexible shifts to cover U.S. time zones. · Knowledge of transportation or logistics industry is a plus but not mandatory. Preferred Qualifications: Previous experience in customer service (preferred but not mandatory) Passion for travel and helping others plan great trips Ability to work independently as well as in a team Good Communication Skill Sales and Convincing skill Compensation and Benefits: We offer a competitive salary ranging from ₹10,000 to ₹25,000 per month , based on experience and skills. In addition, employees are eligible for Annual bonuses and performance-based incentives , rewarding dedication and exceptional contribution to the team's success. Schedule: · Day shift · Night shift (US shift) · Rotational shift · How to Apply: Send your resume on hr@gomaxoo.com or You can contact us +919202570569 Show more Show less
You should be fluent in English and located in Indore. This full-time role is for a Sales Expert - Call Support. Your responsibilities will include handling customer service calls, providing retail sales support, communicating with clients, driving sales, and ensuring a positive customer experience. Qualifications required for this role include customer service and communication skills, retail sales and sales skills, experience in providing excellent customer experience (will be a plus), strong interpersonal and problem-solving skills, and the ability to work both independently and in a team. Freshers are welcome to apply for this position. We are looking for individuals with good communication skills, fluency in English (both speaking and writing). Please note that we are hiring 6-10 people for 3 shifts in a day, which includes the night shift as well.,