Job Designation: Sr. Technical Engineer (L2 Support Engineer) Industry Experience: Telecom (GSM/LTE/BSS/OSS) Location: Bengaluru, India Required experience (in years)- 5 to 8 Yrs This position reports into the Sr. Manager Operations at Airlinq and would be responsible for deployment of Airlinq products and services at client site remotely/onsite as per the published standards and methodologies. Responsibilities: Responsible for handling Level 1 and Level 2 analysis, trouble shooting and resolution. Responsible for handling product queries. Handling all the communication related to the assigned customer accounts. Coordinating the issues internally and with outsourced partners, service providers (ISPs, ILD/NLD carriers) and onsite teams. Responsible for maintaining and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information and other information of general use. To interface with customer for all CSRs internal and external. Emergency CSR handling on a 24/7 service level, with on call support. Implement workarounds to limit customer downtime. Subsequently follow-up and ensure implementation of permanent solution. Participate or organize Technical Call Bridge to address technical diagnostics & collaboration with customers and partners. Maintain all the connectivity and account details from a support perspective to provide efficient support. Ensuring SLAs to better level than customer contract. To execute tasks allocated by the reporting manager in a timely manner Coordination with customer/partner SPOC for all technical aspects Coordination with customer/partner SPOC for Hardware / VM / Software Installation / Configuration including OS install, RAID configuration, high availability module, IP allocation Multitask and handle various tasks based on priority On-site assistance to Network Specialist for connectivity (e.g. MPLS) related technical and logistics aspects Coordination with customer/partner SPOC for all on-site tasks including structured cabling, labelling, rack mounting, equipment powering etc. Coordination with customer L1 / NOC teams including basic and detail level filtration & troubleshooting Coordination with L3 team Incident management, reporting, RCA preparation Educational Qualification: B.E. / B.Tech. , M.E./M. Tech., or M. Sc. in Computer Science / Electronics Engineering / MCA Skill Sets: Excellent understanding of GSM (Packet Core, MSC, HLR, STP, SS7 signaling, GGSN) and VAS Services (IN, SMS, USSD, MMS & GPRS) Experienced in IP networking, routing, connectivity, etc. Minimum 2-year Work experience, preferable in an O&M VAS & IOT environment with a mobile operator Technical know-how on MAP, INAP, CAMEL, GPRS, TCAP, SCCP, ISUP, SIGTRAN protocol stacks Diameter call flow for AAA Working knowledge of CDRs VOIP/SIP protocol UNIX (Sun Solaris/Linux), Shell/Perl/python Scripting Tools like Wireshark, postman, ticketing tool, Nagios Working knowledge on API Workflow & Testing SQL / Database Configuration & Maintenance Work Experience: 4 to 8 years of work experience.

Job Designation: QA Manager/Sr. Manager Location: Bangalore Required experience (in years)- 12+ yrs This position reports into the VP Engineering at Airlinq. He will work with the Engineering and Development teams to build and maintain a testing and quality program for the full suite of Airlinq s products and services. The role involves not limited to the following: Design, implement and manage a thorough Quality Assurance process for the company, including identification of the technical resources needed to perform QA on all software development products. Design, implement and maintain test procedures, including test cases, as necessary for each release and for regression testing. Maintain and track resolution of issues found during testing. Perform the primary QA functions and ensure that all products are delivered with optimal quality. Participate in regular meetings with Engineering and Development (including daily scrums) to represent and prioritize QA requirements. Develop and maintain the portfolio of internal and external documentation and participate as needed in external meetings with customers and prospects. Working independently as well as jointly work with others on other applications. Skills & Experience requirements: Domain Expertise: Knowledge of GSM, SS7, LTE HTTP/SOAP/REST API based testing Technical know-how on GTPV1/V2, DIAMTER (S6a), SCCP, TCAP, MAP, CAMEL protocol stacks Technical Skills: Scripting languages like Perl / TCL / Python UNIX (Solaris/Linux) and shell/Perl scripting, windows Oracle 8i/9i Selenium, JMETER, basic understanding of telecom nodes and terminologies Testing Skills: API testing, GUI testing Experience in test automation using C/C++ and shell/Perl scripting on UNIX Knowledge of various test methods Must have done test automation for Telecom products Tools: POSTMAN, SOAP UI, Wireshark, JMETER Bugzilla/JIRA, Test Link Work Experience: 12+ years of relevant experience. Minimum Education: B.E. / B.Tech. , M.E. /M. Tech in Computer Science / Electronics Engineering / MCA.