Global E-Softsys Pvt Ltd

Role Overview: As a customer service representative, your role involves following call scripts and utilizing knowledge services to gather necessary information from customers for inquiries and reservations in the CRM application. You are responsible for documenting any customer complaints and providing effective solutions, as well as ensuring prompt follow-ups. Key Responsibilities: - Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and utilize knowledge software products and services, being able to go off-script when necessary - Build positive relationships with customers and ensure that all their questions are handled appropriately Qualifications Required: - Previous experience in customer service or a related field is preferred - Excellent communication skills and the ability to handle a high volume of calls effectively - Proficiency in using CRM applications and knowledge software products (Note: No additional details of the company were mentioned in the job description),