This is a full-time on-site role for a CRM Team Lead (Techno & Functional) located in Chennai. As a CRM Team Lead (Techno & Functional), you will be responsible for leading the team responsible for the design, development, testing, and implementation of the D365 CRM system. End To End CRM (D365 or other versions of MS CRM) as a functional consultant or lead Experience in conducting requirement Gathering workshops. Ability to map CRM Requirement to MS CRM Product. Ability to understand customer business and map them to D365 Solution. Ability to transpose the requirements to the technical team and create development tasks and design validations. Experience in conducting UAT and training sessions with customers. Experience in creating CRM documentation like FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, Cut Over Plans, etc. D365 business process understanding across marketing, sales, service and field Service. Hands-on Experience in D365 configuration like creating workflows, business rules, forms, views, fields, etc. Experience or knowledge on data migration and the process around migrating data in an implementation project. Experience in functional landscape along with integration scenarios. Business Process Flow modifications. PowerApps and Flows is an added advantage. This role requires strong leadership skills coupled with extensive technical and functional expertise in CRM systems. Qualifications Bachelor's degree or equivalent experience in Computer Science, Information Systems, or a related field 4+ years of experience with functional and technical aspects of D365 CRM systems and experience leading a team Ability to lead a cross-functional team and to communicate complex technical ideas to non-technical stakeholders Excellent analytical, problem-solving, and organizational skills and able to prioritize workload Strong interpersonal skills with the ability to work collaboratively with others and as a part of a team Customer-centric mindset with a focus on continuous improvement and growth