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Position Overview
General Manager
This is a leadership opportunity for a seasoned hospitality professional with substantial experience in 5-star luxury hotels, exclusive resorts, boutique luxury properties, destination retreats, or high-end experiential hospitality establishments. The ideal candidate will combine operational excellence and impeccable service standards with strong commercial acumen, relationship management capabilities, and the ability to attract high-value clientele.
social events, corporate engagements, destination weddings, and premium leisure travel
We are particularly interested in professionals who understand the expectations of discerning guests and can deliver an exceptional luxury experience while strengthening the resort's reputation, occupancy, revenue, and overall market positioning.
Key Responsibilities
1. Overall Resort Management & Leadership
- Take complete responsibility for the resort's day-to-day operations, business performance, guest experience, and overall profitability.
- Provide strategic direction and leadership to all departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, Sales & Marketing, Events, Engineering, Security, and Administration.
- Establish and maintain exceptional standards of luxury hospitality, personalized service, presentation, guest comfort, and operational efficiency.
- Develop operational plans, budgets, departmental targets, and performance-monitoring systems in line with the resort's business objectives.
- Lead, mentor, and motivate the team to build a professional, service-oriented, and performance-driven work culture.
- Ensure effective coordination between departments and consistent delivery of the resort's service promise.
2. Revenue Generation & Business Development
- Drive overall revenue growth, occupancy, average room rates, event revenue, food and beverage sales, and ancillary income.
- Develop and execute business development strategies targeting premium leisure travelers, affluent families, corporate clients, destination wedding customers, and luxury travel segments.
- Build strong referral networks and strategic partnerships with luxury travel advisors, tour operators, destination management companies, wedding planners, event agencies, and corporate travel partners.
- Proactively develop new business opportunities through networking, industry relationships, targeted outreach, client meetings, and relationship-building initiatives.
- Identify opportunities for weekday corporate business, off-sites, leadership retreats, social celebrations, private gatherings, and high-value group bookings.
- Monitor market trends, competitor positioning, guest preferences, and commercial performance to identify opportunities for sustainable growth.
3. Social Events, Corporate Engagements & Destination Weddings
- Develop and grow the resort's business from weddings, pre-wedding celebrations, anniversaries, milestone birthdays, family gatherings, social functions, and exclusive private events.
- Establish productive relationships with wedding planners, event management companies, decorators, entertainment providers, premium vendors, and destination wedding specialists.
- Build corporate business through relationships with companies, senior executives, corporate event planners, and organizations seeking premium off-sites, conferences, retreats, and team engagements.
- Manage the planning and execution of events from initial inquiry and site inspection through proposals, commercial negotiations, coordination, execution, and post-event relationship management.
- Ensure that events are delivered seamlessly, with meticulous attention to detail, personalized service, presentation, food quality, ambience, and guest satisfaction.
- Develop packages and experiences suited to the resort's positioning, operational capacity, and target clientele.
- Maintain a strong pipeline of prospective events and ensure systematic follow-up, conversion, and repeat business.
4. Luxury Guest Experience & Relationship Management
- Ensure personalized, discreet, and consistently exceptional service for all guests, particularly high-value clients, VIPs, corporate leaders, wedding families, and repeat visitors.
- Build relationships with elite customers, premium travel partners, and influential referral sources to encourage repeat visits and recommendations.
- Oversee guest feedback, service recovery, complaint resolution, and continuous improvement in service delivery.
- Anticipate the expectations of luxury travelers and create memorable, differentiated guest experiences.
- Promote a culture of ownership, responsiveness, discretion, and attention to detail across all guest-facing teams.
5. Sales, Marketing & Brand Positioning
- Work closely with sales and marketing teams to strengthen the resort's visibility and positioning within the luxury hospitality and destination resort market.
- Support the development of strategic sales initiatives, corporate tie-ups, travel trade partnerships, wedding packages, and promotional campaigns.
- Participate in relevant hospitality networking opportunities, trade engagements, client presentations, familiarization visits, and industry events.
- Ensure consistent communication of the resort's unique experiences, accommodation offerings, dining, events, and destination appeal.
- Develop long-term relationships with key accounts and referral partners rather than relying solely on online bookings and transactional business.
6. Financial Management & Operational Controls
- Prepare and monitor operating budgets, revenue forecasts, departmental expenses, payroll costs, and profitability.
- Exercise effective cost control without compromising luxury service standards or guest satisfaction.
- Monitor key performance indicators, including occupancy, average daily rate, revenue per available room, event conversion, guest feedback, and operating margins, as applicable.
- Ensure effective inventory management, purchasing controls, vendor negotiations, and resource utilization.
- Review business performance regularly and implement corrective measures wherever required.
7. Compliance, Safety & Property Standards
- Ensure adherence to applicable statutory requirements, licenses, hospitality regulations, food safety standards, fire and life-safety requirements, and internal operating procedures.
- Maintain high standards of cleanliness, maintenance, hygiene, security, and overall property presentation.
- Coordinate with engineering and maintenance teams to ensure the resort's facilities, rooms, public areas, and guest amenities remain in excellent condition.
- Promote responsible resource utilization and environmentally conscious operating practices appropriate to a nature-oriented resort destination.
Candidate Profile & Eligibility
Experience:
10-15 years of progressive experience in the hospitality industry, with substantial experience in 5-star luxury hotels, luxury resorts, boutique luxury properties, premium retreats, or comparable high-end hospitality establishments.Leadership Exposure:
Demonstrated experience managing resort or hotel operations, leading multiple departments, supervising teams, and taking responsibility for business performance.Commercial Capability:
Proven understanding of revenue generation, occupancy improvement, budgeting, cost control, guest retention, and business development.Events Expertise:
Strong exposure to social events, corporate engagements, weddings, destination celebrations, and high-value group business.Industry Network:
Established professional relationships with travel and tour operators, luxury travel advisors, wedding planners, event agencies, corporate clients, and premium customer segments.Guest Relations:
Excellent interpersonal skills, a polished professional demeanor, and the ability to interact confidently with affluent and discerning clientele.Communication:
Strong verbal and written communication, negotiation, presentation, and team leadership skills.Operational Discipline:
Ability to balance personalized luxury service with operational efficiency, financial accountability, and consistent service standards.Flexibility:
Willingness to work in a resort environment in Jim Corbett, Uttarakhand, including weekends, holidays, and event-driven schedules as required.
Preferred Hospitality Background
Candidates with relevant experience in reputed luxury hotel groups, exclusive resorts, destination retreats, wildlife lodges, and experiential hospitality brands will be particularly relevant.
Six Senses Fort Barwara, Wildflower Hall, Shimla, Ananda in the Himalayas, The Oberoi Sukhvilas, The Oberoi Rajvilas, The Westin Himalayas, Taj Rishikesh Resort & Spa, Sujn, Aman-i-Khs, Blackbuck Lodge, Taj Safaris, Oberoi Hotels & Resorts, Evolve Back, Samode Safari Lodge, The Serai, The Ultimate Travelling Camp, and The Leela
Experience with these or comparable establishments is indicative of the desired luxury hospitality exposure; candidates from other reputed 5-star luxury hotels and resorts with demonstrable leadership and business development capabilities may also be considered.
Urgent & Immediate Joining Requirement
Special Condition for Candidates Serving a Notice Period of More Than 15 Days
Candidates who are required to serve a notice period exceeding 15 days will be required to submit their original Class X and Class XII educational certificates to the Property at the time of signing the Letter of Intent (LOI). The certificates will be retained by the Property until the candidate's actual date of joining.
- The property will provide a formal acknowledgement / receipt at the time of certificate submission.
- The acknowledgement / receipt will serve as proof of submission of the certificates.
- Candidates must be willing to comply with this condition before signing the LOI.
- The certificates will be returned upon the candidate's joining, as per the agreed arrangement.
Candidates who are unable or unwilling to comply with the above condition may not be considered for the position.
Compensation & Benefits
Family Accommodation:
2 BHK accommodation for the candidate and family.Children's Education:
Education support for children, subject to the employer's applicable policy and terms.Location:
Jim Corbett, Uttarakhand.
Candidates should evaluate the overall package in conjunction with the accommodation and education benefits. The precise scope of education support and other employment terms will be discussed during the selection process.
To Apply
sudhir@educohire.com
9205582778
Please highlight your total hospitality experience, luxury hotel/resort experience, current and expected compensation, present location, notice period, and specific achievements in revenue generation, corporate business, social events, and destination weddings.
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