Role & responsibilities About the role / Job summary: The Senior Analyst, Technical Support leads strategic initiatives and process improvements for the Expense Payables department. This role requires a thorough understanding of Oracle AP functionality, accounting, and workflow to support Oracle Super User requests. The Senior Analyst acts as a liaison between business and IT for Expense Payables requests, ensuring seamless communication and resolution of issues. The candidate should have project experience, strong multi-tasking abilities, and excellent written and verbal communication skills. What youll do / Job description: - Lead initiatives with minimal to moderate direction, allowing operational teams to focus on their day-to-day duties. - Review and assess current operational processes in Expense Payables, providing input and opportunities for improvement. - Complete Oracle AP Super User tasks and lead the review of minor enhancement requests. - Act as a subject matter expert for changing and implementing new processes or technology. - Oversee the day-to-day progress of assigned projects and initiatives, applying proven project management techniques. - Assist business with IT ticket monitoring and resolution, ensuring timely issue resolution. - Maintain excellent customer service and meet department commitments, ensuring compliance with best-in-class standards and established control methodologies. Preferred candidate profile Broad understanding of finance, including business strategy, financial systems, business process design, and implementation. - Proven track record of implementing successful large-scale projects and related best practices, both technical and operational. - Strong analytical, organizational, and project management skills, with demonstrated ability in making decisions and exercising good judgment. - Subject matter expertise in business process and technology, with the ability to address highly complex technical issues. - Effective oral and written communication skills, with the ability to influence people and processes.