Department Product Development Job posted on Jun 16, 2025 Employee Type Permanent Experience range (Years) 4 years - 6 years Founded in 2003, GAIN Credit is a tech-forward, inclusive, and responsible business using world-class innovative technology and data science to provide endless gaining opportunities for customers, employees, and merchants alike. At GAIN Credit, our mission is to empower lives, which is about providing solutions that meet the credit needs of society in an affordable and responsible manner, ensuring that we always treat customers fairly, helping our customers when they need it most by providing access to credit and giving them realistic timelines to re-pay. Our flagship brands – Lending Stream & Drafty – enjoy 4.4 & 4.3 ratings on TrustPilot respectively (UK’s leading customer review website). Drafty – our pioneering credit-line product – is a first-of-its-kind, no-fee credit line and has been awarded ‘Innovation of the Year’ for 2017 and 2018 by the Consumer Credit Awards. In India, we are among the top 55 Great places to work. People at GAIN Credit – ‘GAINers’ as we call them – are our assets. We believe happy people lead to happy customers. And this is why a great work culture is a super high priority at GAIN Credit. We make that happen through living our company values in every interaction we have with each other. In fact, we believe the only way to ‘gain’ at GAIN Credit is through living our company values. Some of our awards: Ranked 55 among India Great places to work (mid-sized segment) in 2021-22 Best Responsible Lender at Credit Excellence Awards- 2021 2018 British Credit Award- Consumer Credit Team of the Year- Lending Stream F5: Alternative Consumer Lender of the Year – Lending Stream F5 Awards 2018 Best Brand – Drafty F5 Awards 2018 Alternative Lending Leader of the Year – Chris DeBoer, CEO 2018 Consumer Credit Awards: Innovation of the Year – Drafty To know more about us: Website: www.gaincredit.com LinkedIn: https://www.linkedin.com/company/gaincredit/mycompany/ Is this the place for you? As a GAINer, you will get to focus on your personal and professional gains, experience an award-winning workplace culture, access to perks, maintain work-life balance, and contribute to the community in meaningful ways. As a GAINer, integrity will guide everything you do, with a service mindset that puts others first. You will foster curiosity to drive learning, focus on continuous improvement, and take accountability for your actions to deliver exceptional outcomes. We strongly believe in: At GAIN Credit, we believe that our fantastic teams help build the best products that enable us to understand and attract more customers. Therefore, we completely support and welcome diversity across thoughts, people, and actions. We care about our employees, and their well-being and have many on-going activities to boost their physical, mental, and financial wellbeing. We encourage people from diverse backgrounds, culture, age, gender, orientation, and abilities to apply for all our openings and offer reasonable support to achieve their professional goals. Job Title: Senior Software Engineer Department: Product Development Location: Chennai Collaborative teams: Organization-wide Role Overview We are seeking a results-oriented Senior Engineer (Level 3) to join our product engineering team focused on delivering full-stack enhancements and new features for our lending platform. This role is integral to expanding our reach to new customer segments, driving business growth, and optimizing our core lending products. You’ll be responsible for building, integrating, optimizing, and automating business-critical services—ranging from customer-facing apps and underwriting to payments, operations tools, and platform infrastructure. All engineering roles at GAIN Credit are expected to operationalize GenAI and other AI tools for improved productivity, code quality, and automation—this is part of how we “raise the bar” and accelerate our technology outcomes. Oh, the things you’ll do : Take ownership of medium-to-large, complex full-stack development projects— delivering new features, integrations, optimizations, and platform improvements. Collaborate cross-functionally with business, product, and operations to define requirements and deliver measurable value. Build and enhance consumer-facing web/mobile applications, core lending and payments services, and business process automation. Implement robust, scalable, and maintainable solutions using modern software practices and cloud-native platforms. Contribute to and advocate for a culture of high code quality, frequent testing, automation, and documentation. Regularly use GenAI/AI tools to improve day-to-day engineering efficiency, including code generation, testing, documentation, and troubleshooting. Identify and drive technical/process improvements that enable faster delivery and higher system reliability. Mentor junior engineers, conduct peer reviews, and lead by example in quality and ownership. What you bring to the table 4-6 Years of proven hands-on experience with full-stack development (frontend and backend), ideally using Python, JavaScript, and modern frameworks. Ability to learn and adapt to new technologies, frameworks, and tools as needed (not restricted to any one stack). Strong foundation in system design, cloud-native architectures, APIs, databases (relational and NoSQL), and containerization (e.g., Docker). Familiarity with DevOps, CI/CD, monitoring/observability, and infrastructure-as-code practices. Experience in designing for scale, security, maintainability, and compliance in a regulated environment (financial services preferred). Required Mindset & Behaviors Business-Outcome Focus: Driven to deliver features and improvements that expand business reach, product capabilities, and operational efficiency. Ownership & Accountability: Takes responsibility for the full engineering lifecycle— from requirements to production support. Continuous Improvement: Proactively uses AI tools and industry best practices to improve self, team, and systems. Collaborative: Works effectively with global, distributed teams and communicates clearly across time zones. Customer-Obsessed: Strives to build robust, reliable solutions that deliver superior customer value. What Sets You Apart Experience in financial services, lending, or other regulated domains. Comfortable in a remote-first, distributed, and asynchronous work environment. Demonstrated ability to deliver complex projects independently, with strong analytical and problem-solving skills. Why Join Us? Global-scale engineering challenges with impact on millions of customers. Inclusive, remote-first work culture with career growth and learning opportunities. Opportunity to leverage GenAI and modern tools to drive real change. Flexible work, continuous upskilling, and visible contribution to business success.
Department Customer Ops - Complaints Job posted on Oct 10, 2023 Employee Type Permanent Experience range (Years) 3 years - 5 years Founded in 2003, GAIN Credit is a tech-forward, inclusive, and responsible business using world-class innovative technology and data science to provide endless gaining opportunities for customers, employees, and merchants alike. At GAIN Credit, our mission is to empower lives, which is about providing solutions that meet the credit needs of society in an affordable and responsible manner, ensuring that we always treat customers fairly, helping our customers when they need it most by providing access to credit and giving them realistic timelines to re-pay. Our flagship brands – Lending Stream & Drafty – enjoy 4.4 & 4.3 ratings on TrustPilot respectively (UK’s leading customer review website). Drafty – our pioneering credit-line product – is a first-of-its-kind, no-fee credit line and has been awarded ‘Innovation of the Year’ for 2017 and 2018 by the Consumer Credit Awards. In India, we are among the top 55 Great places to work. People at GAIN Credit – ‘GAINers’ as we call them – are our assets. We believe happy people lead to happy customers. And this is why a great work culture is a super high priority at GAIN Credit. We make that happen through living our company values in every interaction we have with each other. In fact, we believe the only way to ‘gain’ at GAIN Credit is through living our company values. Some of our awards: Ranked 55 among India Great places to work (mid-sized segment) in 2021-22 Best Responsible Lender at Credit Excellence Awards- 2021 2018 British Credit Award- Consumer Credit Team of the Year- Lending Stream F5: Alternative Consumer Lender of the Year – Lending Stream F5 Awards 2018 Best Brand – Drafty 2018 Consumer Credit Awards: Innovation of the Year – Drafty Find out more about us at Website: www.gaincredit.com Linkedin: https://www.linkedin.com/company/gaincredit/mycompany/ Is this the place for you? As a GAINer, you will get to focus on your personal and professional gains, experience an award-winning workplace culture, access to perks, maintain work-life balance, and contribute to the community in meaningful ways. As a GAINer, being customer-obsessed would be at the heart of everything you will do, to rise above the bar and execute with ownership using data, and innovation while demonstrating courage, care, and respect. We strongly believe in: At GAIN Credit, we believe that our fantastic teams help build the best products that enable us to understand and attract more customers. Therefore, we completely support and welcome diversity across thoughts, people, and actions. We care about our employees, and their well-being and have many on-going activities to boost their physical, mental, and financial wellbeing. We encourage people from diverse backgrounds, culture, age, gender, orientation, and abilities to apply for all our openings and offer reasonable support to achieve their professional goals. Job Title: Subject Matter Expert - Customer Operations Department: Customer Operations - Complaints Location: Bangalore / Chennai/Gurgaon Collaborative teams: Internal teams Oh, the things you’ll do: Tech savvy and comfortable with handling multiple tools at the same time Should be able to read and write to a high standard of British English. The ability to express ideas fluently and simply is a prerequisite. Well versed with MS excel & MS Word Education – Likely to be a graduate (though skills and experience are more important than education) Experience in handling British customers is a distinct advantage. A demonstrable ability to understand and communicate concepts facts and ideas in a simple and friendly way is very important. Ability to understand complex workflows (as slight change in situation might change the whole downstream journey of the transaction) Ability to use available data, background information, latest policy and apply logic to make decisions Attention to details, Self-disciplined & presence of mind is needed as the work requires a high degree of accuracy -occasionally in pressured or emotional situations Comfortable with frequent changes to policies and process steps Flexible with working hours Awareness of UK financial industry is an advantage Ensure transactional turnaround time and Quality goals are consistently achieved A strong desire and to help customers resolve the issues. Empathy , understanding and tact will be called on routinely The candidate must comply with financial & customer data protection rules. Be an active team player and assist in meeting the regulatory deadlines & other key service demands. What you bring to the table Experience in handling written customer service contacts Well versed with MS excel & MS Word Ability to use available data, background information, latest policy and apply logic to make decisions. Attention to details, Self-disciplined & ability to focus in a busy, sometimes pressured and sometimes emotional situation. An ability to compose simple, friendly, and accurate written communications, properly spelled and with appropriate grammar and syntax in colloquial British English A willingness to learn and an openness to feedback. 2-5 years of experience in Financial Services. Experience of composing bespoke written communications. Ability to work UK office hours. Able to work undisturbed in a private space at home. Graduates with experience in handling customer / financial transactions (non-voice / back office in nature. Experience is as important as education.
Department Customer Ops - Complaints Job posted on Oct 10, 2023 Employee Type Permanent Experience range (Years) 3 years - 5 years Founded in 2003, GAIN Credit is a tech-forward, inclusive, and responsible business using world-class innovative technology and data science to provide endless gaining opportunities for customers, employees, and merchants alike. At GAIN Credit, our mission is to empower lives, which is about providing solutions that meet the credit needs of society in an affordable and responsible manner, ensuring that we always treat customers fairly, helping our customers when they need it most by providing access to credit and giving them realistic timelines to re-pay. Our flagship brands – Lending Stream & Drafty – enjoy 4.4 & 4.3 ratings on TrustPilot respectively (UK’s leading customer review website). Drafty – our pioneering credit-line product – is a first-of-its-kind, no-fee credit line and has been awarded ‘Innovation of the Year’ for 2017 and 2018 by the Consumer Credit Awards. In India, we are among the top 55 Great places to work. People at GAIN Credit – ‘GAINers’ as we call them – are our assets. We believe happy people lead to happy customers. And this is why a great work culture is a super high priority at GAIN Credit. We make that happen through living our company values in every interaction we have with each other. In fact, we believe the only way to ‘gain’ at GAIN Credit is through living our company values. Some of our awards: Ranked 55 among India Great places to work (mid-sized segment) in 2021-22 Best Responsible Lender at Credit Excellence Awards- 2021 2018 British Credit Award- Consumer Credit Team of the Year- Lending Stream F5: Alternative Consumer Lender of the Year – Lending Stream F5 Awards 2018 Best Brand – Drafty 2018 Consumer Credit Awards: Innovation of the Year – Drafty Find out more about us at Website: www.gaincredit.com Linkedin: https://www.linkedin.com/company/gaincredit/mycompany/ Is this the place for you? As a GAINer, you will get to focus on your personal and professional gains, experience an award-winning workplace culture, access to perks, maintain work-life balance, and contribute to the community in meaningful ways. As a GAINer, being customer-obsessed would be at the heart of everything you will do, to rise above the bar and execute with ownership using data, and innovation while demonstrating courage, care, and respect. We strongly believe in: At GAIN Credit, we believe that our fantastic teams help build the best products that enable us to understand and attract more customers. Therefore, we completely support and welcome diversity across thoughts, people, and actions. We care about our employees, and their well-being and have many on-going activities to boost their physical, mental, and financial wellbeing. We encourage people from diverse backgrounds, culture, age, gender, orientation, and abilities to apply for all our openings and offer reasonable support to achieve their professional goals. Job Title: Subject Matter Expert - Customer Operations Department: Customer Operations - Complaints Location: Bangalore / Chennai/Gurgaon Collaborative teams: Internal teams Oh, the things you’ll do: Tech savvy and comfortable with handling multiple tools at the same time Should be able to read and write to a high standard of British English. The ability to express ideas fluently and simply is a prerequisite. Well versed with MS excel & MS Word Education – Likely to be a graduate (though skills and experience are more important than education) Experience in handling British customers is a distinct advantage. A demonstrable ability to understand and communicate concepts facts and ideas in a simple and friendly way is very important. Ability to understand complex workflows (as slight change in situation might change the whole downstream journey of the transaction) Ability to use available data, background information, latest policy and apply logic to make decisions Attention to details, Self-disciplined & presence of mind is needed as the work requires a high degree of accuracy -occasionally in pressured or emotional situations Comfortable with frequent changes to policies and process steps Flexible with working hours Awareness of UK financial industry is an advantage Ensure transactional turnaround time and Quality goals are consistently achieved A strong desire and to help customers resolve the issues. Empathy , understanding and tact will be called on routinely The candidate must comply with financial & customer data protection rules. Be an active team player and assist in meeting the regulatory deadlines & other key service demands. What you bring to the table Experience in handling written customer service contacts Well versed with MS excel & MS Word Ability to use available data, background information, latest policy and apply logic to make decisions. Attention to details, Self-disciplined & ability to focus in a busy, sometimes pressured and sometimes emotional situation. An ability to compose simple, friendly, and accurate written communications, properly spelled and with appropriate grammar and syntax in colloquial British English A willingness to learn and an openness to feedback. 2-5 years of experience in Financial Services. Experience of composing bespoke written communications. Ability to work UK office hours. Able to work undisturbed in a private space at home. Graduates with experience in handling customer / financial transactions (non-voice / back office in nature. Experience is as important as education.