We are seeking a highly experienced and self-motivated Senior Medical Content Writer to join our team. The ideal candidate will have at least 10 years of experience in medical content creation and a proven ability to work independently. This role requires a strong understanding of the medical landscape and the ability to produce high-quality, accurate, and engaging content for various platforms. Responsibilities Independently research and write high-quality, optimized blog posts of up to 2000 words, with a turnaround time of 48 hours. Collaborate with the SEO team and consultants to ensure content is structured for optimal search rankings, including the strategic use of H tags and FAQs. Edit existing content to improve conversion and readability while maintaining or improving SEO performance. Assist and mentor junior writers, providing guidance on best practices in medical writing and SEO. Actively participate in Zoom calls and collaborative sessions with the team. Help supervise and provide guidance on social media content to ensure it aligns with our brand voice and medical standards. Contribute to the overall content strategy and development. Be willing to learn and utilize SEO tools such as Moz, SEMrush, Google Keyword Planner, and Google Search Console. Ensure all content is scientifically accurate, well-researched, and compliant with relevant medical and legal guidelines. All content must be written independently; the use of AI writing tools is completely prohibited. This is a fantastic opportunity for anyone who wants to write about: Mental health, Relationships, Medication, Pharmacology, Wellness, Anti-ageing, Therapy, Psychiatry, Nutrition. Turning complex information into simple, reader-friendly data. Requirements A minimum of 10 years of professional experience as a medical content writer. A strong academic background in Psychology, Pharmacy, Biomedical Science, or Neuroscience is highly valued. A proven track record of creating high-quality, elegant, and subtle content. The ability to work autonomously and take ownership of projects, while also possessing a collaborative mindset and a strong commitment to teamwork. Having experience as a supervisor is a bonus. Must be willing to work in US Timings. Ability to conduct thorough research using credible sources, databases, and tools, cross-checking facts, citations, and references. Performance-Based Bonus- Quality of work (originality, polish, alignment with brief). Timely submissions. Reader engagement metrics (if publishing online). Contribution to research depth & accuracy. Note: We will not consider any writers who use AI for their writing. We only accept AI for ideas and will enforce this principle on those who supervise.
We are seeking a proactive and highly motivated Senior Sales & Customer Service Manager who is kind, patient and compassionate. The ideal candidate is not only passionate about mental health and helping people but also thrives in a fast-paced environment where coaching, communication, accountability, and data-driven strategies are key. This position is integral to maintaining our customer service excellence, driving sales, supporting retargeting efforts, and fostering a team culture focused on quality, empathy, and growth. Responsibilities Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards. Help reduce costs in the company. Motivate, guide, and mentor team members to achieve performance targets. Conduct regular team evaluations and hold the junior members accountable for their performance. Fill in for team members during leaves, absences, or peak demand periods. Host and chair meetings to maintain alignment and morale. Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence. Provide constructive feedback and coaching based on call quality and team interactions. Ensure prompt callbacks and proactive retargeting of potential patients. Personally assist in callbacks or take direct calls when necessary to meet standards or support the team. Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner. Support the collection of payments, working closely with finance and customer teams. Maintain and exceed customer satisfaction metrics. Work closely with the marketing team to align messaging, strategy, and patient communication. Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts. Keep documentation in place for all meetings, processes, etc. Liaise with doctors, social workers and patient advocates. Work on receiving client feedback and follow up with clients. Lead regular audits and suggest improvements based on performance data and client feedback. Qualifications 10+ years in sales, customer service, or team leadership roles (healthcare industry). The candidate must be kind, patient, empathetic and compassionate. The candidate must be familiar with CRM systems, call review tools, and Google Ads analytics. The candidate must be able to read and talk about a topic in 48 hours. The candidate must have the ability to work remotely in the US time zone. (9 AM to 6 PM ET) The candidate must understand medical billing for out-of-network services. The candidate must have excellent spoken English and be comfortable making inbound and outbound calls to potential patients.
This is a remote position. A Remote Clinical Coordinator is responsible for developing care plans, coordinating patient care services, and ensuring patients receive the necessary medical treatment. They consult with healthcare providers, evaluate patient progress, and assist with filing insurance and claims for reimbursement. Responsibilities: Act as a compassionate and empathetic resource for patients, providing emotional support, reassurance, and encouragement throughout their treatment. Keep accurate records of patient care and doctor's schedules. Help patients understand and navigate the telepsychiatry process, addressing any questions or concerns they may have, including utilizing telepsychiatry platforms and technologies. Collaborate with patients to identify their unique needs and develop personalized care plans, ensuring their treatment aligns with their goals and preferences. Advocate for patients rights and interests, ensuring they receive appropriate care and services. Check in on patients regularly and evaluate and document their progress. Facilitate seamless communication between patients and healthcare providers, ensuring timely scheduling of appointments and follow-ups. Answer questions, including billing and preparation. Coordinate with internal teams to optimize appointment scheduling and minimize wait times for patients. Cancelling or rescheduling appointments as and when required. Notify patients of any changes in their appointment schedules, ensuring they are well informed and supported throughout the process. Provide accurate and up-to-date information to patients regarding mental health conditions, treatment options, and available community resources. Maintain comprehensive knowledge of our clinic's services, policies, and procedures to address patient inquiries effectively. Identify potential areas for improvement in patient care and service delivery, providing valuable feedback to the management team. Requirements Master's degree in psychology, social work, healthcare administration, nursing, or similar field. Experience of 2+ years in a patient coordinator or clinical associate role, preferably within the healthcare industry or relevant training and/or certifications as a Patient Coordinator. Excellent verbal and written communication skills(English-C1) to share updates with patients and other medical staff. Excellent interpersonal skills, with the ability to communicate compassionately, empathetically, and effectively with patients from diverse backgrounds. Strong organizational skills and attention to detail, ensuring accurate and thorough documentation of patient interactions. Knowledge of mental health conditions, treatment modalities, and community resources is highly desirable. Familiarity with telehealth platforms and technologies is a plus. Ability to work independently, take initiative, and collaborate effectively within a multidisciplinary team. Willing to work from 9 AM to 6 PM EST, either Monday to Friday or Sunday or Thursday as per the requirement. Maintaining confidentiality and adhering to ethical standards is paramount in this role.
About the Role We are seeking a proactive and highly motivated Sales & Customer Success Manager who is kind, patient and compassionate. The ideal candidate is not only passionate about mental health and helping people but also thrives in a fast-paced environment where coaching, communication, accountability, and data-driven strategies are key. This position is integral to maintaining our customer service excellence, driving sales, supporting retargeting efforts, and fostering a team culture focused on quality, empathy, and growth. Key Responsibilities Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards. Help reduce costs in the company. Motivate, guide, and mentor team members to achieve performance targets. Conduct regular team evaluations and hold the junior members accountable for their performance. Fill in for team members during leaves, absences, or peak demand periods. Host and chair meetings to maintain alignment and morale. Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence. Provide constructive feedback and coaching based on call quality and team interactions. Ensure prompt callbacks and proactive retargeting of potential patients. Personally assist in callbacks or take direct calls when necessary to meet standards or support the team. Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner. Support the collection of payments, working closely with finance and customer teams. Maintain and exceed customer satisfaction metrics. Work closely with the marketing team to align messaging, strategy, and patient communication. Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts. Keep documentation in place for all meetings, processes, etc. Liaise with doctors, social workers and patient advocates. Work on receiving client feedback and follow up with clients. Lead regular audits and suggest improvements based on performance data and client feedback. Qualifications 5+ years in sales, customer service, and team leadership roles (healthcare industry). The candidate must have experience as a manager or a team leader. The candidate must be kind, patient, empathetic and compassionate. The candidate must be familiar with CRM systems, call review tools, and Google Ads analytics. The candidate must be passionate about mental health, learning, and team empowerment. The candidate must be able to read and talk about a topic in 48 hours. The candidate must have the ability to work remotely in the US time zone.(virtual desktop, home office, etc.; 9 AM to 6 PM ET) The candidate must understand medical billing for out-of-network services. The candidate must have excellent spoken English and be comfortable making inbound and outbound calls to potential patients.
About Us GABA Telepsychiatry is a mental health practice that offers online psychiatric services. We aim to provide a convenient and accessible way for individuals to receive mental health care. We're seeking a talented and empathetic individual to join our team as a Sales Manager. About the role We are seeking a proactive and highly motivated Sales Manager who is kind, patient and compassionate. The ideal candidate is not only passionate about mental health and helping people but also thrives in a fast-paced environment where coaching, communication, accountability, and data-driven strategies are key. Responsibilities: Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards. Help reduce costs in the company. Motivate, guide, and mentor team members to achieve performance targets. Conduct regular team evaluations and hold the junior members accountable for their performance. Fill in for team members during leaves, absences, or peak demand periods. Host and chair meetings to maintain alignment and morale. Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence. Provide constructive feedback and coaching based on call quality and team interactions. Ensure prompt callbacks and proactive retargeting of potential patients. Personally assist in callbacks or take direct calls when necessary to meet standards or support the team. Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner. Support the collection of payments, working closely with finance and customer teams. Maintain and exceed customer satisfaction metrics. Work closely with the marketing team to align messaging, strategy, and patient communication. Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts. Keep documentation in place for all meetings, processes, etc. Liaise with doctors, social workers and patient advocates. Work on receiving client feedback and follow up with clients. Lead regular audits and suggest improvements based on performance data and client feedback. Qualifications: 5+ years in sales leadership roles (healthcare industry). The candidate must have experience as a manager or a team leader. The candidate must be kind, patient, empathetic and compassionate. The candidate must be familiar with CRM systems, call review tools, and Google Ads analytics. The candidate must be passionate about mental health, learning, and team empowerment. The candidate must be able to read and discuss a topic within 48 hours. The candidate must have the ability to work remotely in the US time zone.(virtual desktop, home office, etc.; 9 AM to 6 PM ET) The candidate must have a thorough understanding of medical billing for out-of-network services. The candidate must have excellent spoken English and be comfortable making inbound and outbound calls to potential patients. If you're a compassionate and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply.