About Fyle We are Fyle, a SaaS startup focused on business expense management with real-time card feed. We help companies of all sizes manage their expenses with a powerful platform that makes it easy to track, report, and reconcile expenses. Our goal is to help companies save time and money so they can focus on growing their businesses, but we can’t do that without you! We take our data seriously — but not ourselves. We’re a team that values curiosity, ownership, and the ability to present insights clearly (ideally with a good sense of humor). If that sounds like your vibe, we’d love to hear from you! Here are a few links that will give you a glimpse into what Fyle looks like: Here's our website that talks about the company and the problems we're solving for our customers: https://www.fylehq.com Here are a few blog posts by our team that tell their stories: https://stories.fylehq.com Here are some reviews left by our teammates on our Glassdoor page (currently at 4.9): https://www.glassdoor.co.in/Overview/Working-at-Fyle-EI_IE1723235.11,15.htm You can read more about our culture, benefits, manager user guides, etc., at https://careers.fylehq.com About the role: We’re hiring our first Data Analyst to build foundational capabilities in how we query, analyze, and act on data. You’ll work closely with Engineering and Product teams to unblock data access, improve instrumentation, and drive better decisions through clear, actionable insights. This is a high-impact role with both operational and strategic dimensions. Key Responsibilities 1. Data Operations Be the go-to person for data queries across Product and Business teams. Take ownership of data running tasks currently handled by engineering, freeing them to focus on core product work. Build and maintain dashboards, reports, and workflows that democratize data access internally. Help teams self-serve using tools like Mixpanel and Google Sheets. Leverage AI tools extensively in your workflows, while ensuring data consistency. 2. Enable Better Instructions Audit and clean up event tracking in Mixpanel to ensure consistent naming and complete coverage. Collaborate with Engineering to define and implement key tracking events and data structures. Establish best practices around analytics data hygiene. 3. Drive Analytical Insight Explore behavioral and product usage data to identify leading indicators of customer retention, product adoption, and engagement. Run exploratory and hypothesis-driven analysis to inform the product roadmap. Identify patterns and surface trends that others may not be looking for — and present them in a way that drives action. What You'll Need Must-Have Skills SQL (PostgreSQL): You should be highly proficient. Google Sheets / Excel: Solid working knowledge, including formulas, pivot tables, and basic charting. Analytical Thinking: Comfortable working with raw data to identify patterns and derive insights. Presentation Skills: Ability to summarize, format, and communicate findings clearly — charts, not data dumps. High Agency: You don’t wait for someone to tell you what to do. You figure out what needs to be done and do it. Experience: 3–4 years in a data-heavy role (e.g., data analyst, business analyst, product analyst). Good to haves Prior experience with Mixpanel or similar product analytics tools. Familiarity with data visualization tools like Looker , Metabase , or Google Data Studio . Exposure to SaaS or product analytics in a B2B setting. Comfort using AI tools (e.g., ChatGPT) effectively as part of your workflow. Caveats This is not a junior role. You’ll be expected to hit the ground running with minimal handholding. Some meetings or collaborations may happen during early mornings or late evenings (to overlap with North America). If you prefer someone else to structure the analysis and just execute queries, this probably isn’t the role for you What our interview process looks like: An interview is a two-way street. You should evaluate Fyle and the team as much as we evaluate you. That means you should come prepared for every call. You should’ve read the above links and have a set of questions for each person you speak with. Based on your past work experience, you’ll receive a take-home assignment via email upon applying for the role. We respect your time; hence, the assignment won’t take longer than 3 hours. This challenge helps us understand your approach to problem-solving and ensures you have the necessary skills for the role. If your assignment meets our internal standards, then your initial discussion will be with Yitzhak (https://www.linkedin.com/in/yitzhak-a-b4427a1a3/) from our People Success team, who will guide you throughout the interview process and offer assistance whenever needed. Next, you'll speak to one of our Engineering Managers, Shwetabh (https://www.linkedin.com/in/shwetabhk/), for the technical discussion round. Get ready for a high-bandwidth conversation and be prepared to navigate through thought-provoking questions based on your assignment. Next, you'll be speaking with Sudeep Shukla (https://www.linkedin.com/in/sudeepshukla/), who heads our Product team. In this conversation, again, you'll present your assignment, along with a deep dive into your past work, key interests, and the motivations that drive your best work Finally, you’ll speak with Siva (https://www.linkedin.com/in/sivaramakrishnannarayanan/), our CTO and Co-founder. Expect a lot of probing questions about how you would handle challenging situations. You should also use this opportunity to learn what working at Fyle is like. Next, you'll need to provide 2 references from people you've worked with. It would be a huge plus if you could give your current or ex-managers references. If everything goes well, we will make the offer. Also, do include the number "42" in your note to indicate that you've managed to read this far :) Show more Show less

About Fyle We are Fyle, a SaaS startup focused on business expense management with real-time card feed. We help companies of all sizes manage their expenses with a powerful platform that makes it easy to track, report, and reconcile expenses. Our goal is to help companies save time and money so they can focus on growing their businesses, but we can’t do that without you! We take our data seriously — but not ourselves. We’re a team that values curiosity, ownership, and the ability to present insights clearly (ideally with a good sense of humor). If that sounds like your vibe, we’d love to hear from you! Here are a few links that will give you a glimpse into what Fyle looks like: Here's our website that talks about the company and the problems we're solving for our customers: https://www.fylehq.com Here are a few blog posts by our team that tell their stories: https://stories.fylehq.com Here are some reviews left by our teammates on our Glassdoor page (currently at 4.9): https://www.glassdoor.co.in/Overview/Working-at-Fyle-EI_IE1723235.11,15.htm You can read more about our culture, benefits, manager user guides, etc., at https://careers.fylehq.com About the Role As a Customer Support Executive, you won’t just be answering queries—you’ll be solving real problems, collaborating cross-functionally, and ensuring our customers feel heard, valued, and supported. Your mission will be to manage customer conversations across tickets, chats and calls with care and precision, ensuring we’re not only meeting timelines but exceeding expectations. You’ll work closely with product and engineering teams to drive resolution, provide contextual insights, and act as the customer’s internal advocate. If you’re someone who thrives on variety, enjoys ownership, and believes in meaningful impact, this role is for you. Key Responsibilities Handle customer queries via support platforms (tickets, live chat and call) with clarity and empathy Troubleshoot and resolve issues within defined SLAs Collaborate with team members and other departments to ensure timely resolution Work closely with account management, onboarding product and engineering teams to unblock complex cases and ensure delivery on commitments Stay updated on product features to ensure customers receive the most accurate information Capture and report customer feedback from tickets, chat, NPS, or other channels Must Haves Minimum 2 to 4 years of experience in a customer-facing role Willing to work night shift Excellent written and verbal communication—especially email writing with a natural, free-hand tone Deep empathy for the customer with a mindset that prioritises their experience Process discipline: detail-oriented with 100% follow-through on action items and procedure Good To Haves Prior experience with tools like Zendesk, Freshdesk, Jira, Intercom, etc. Prior experience working with US-based customers for a SaaS product Previous experience in a remote-first or asynchronous work environment Previous experience in collaborating with Product & Engineering teams Caveats This is not a pure communication role. You will be responsible for the resolution, not just the response. Think of yourself as the customer’s internal champion. This role requires working in a rotational night shift aligned with US hours (mandatory) This role comes with a variety. Processes evolve, customer issues vary, and adaptability is key. If you prefer predictable, repetitive tasks, this role may not be the right fit. What our interview process looks like An interview is a two-way street — it’s your chance to assess Fyle and the team, just as we’re assessing you. Come prepared for every conversation: review the shared resources thoroughly and bring clear, focused questions for each person you speak with. Once your resume is vetted, you’ll hear back from us within 48 hours, regardless of the decision. If selected, you’ll receive a take-home assignment that helps us understand your problem-solving and communication skills. You’ll have 48 hours to complete and submit it. If your assignment meets our internal standards, then your initial discussion will be with Yitzhak from our People Success team, who will guide you throughout the interview process and offer assistance whenever needed. Next, you will interact with Tushar or Yash M, our Support team managers. They'll dive into your past support experience, situational awareness, interests, and the motivations that drive your best efforts. Then you'll talk to Bharadwaj Srinivasan (VP of CS). This is a more reflective conversation, diving into your interests, motivations, and long-term aspirations. Finally, you’ll speak with Siva, our CTO and Co-founder. Expect a lot of probing questions about how you would handle challenging situations. You should also use this opportunity to find out what it is like working at Fyle. Next, you'll need to provide 2 references from people you've worked with. It would be a huge plus if you could give your current or ex-managers references. If everything goes well, we will make the offer. Also, do include the number "42" in your note to indicate that you've managed to read this far :) Show more Show less