Functional Analyst Logistics Domain
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Role Summary
We are looking for an experienced Functional Analyst with deep logistics expertise to bridge business operations and technology teams. You will translate complex logistics requirements into clear functional specifications, support solution design, and drive successful delivery and adoption of supply chain systems such as TMS and WMS.
Key Responsibilities
Requirements & Design
- Gather, analyze, and document business and functional requirements with stakeholders, operations teams, and customers
- Map as-is / to-be processes across transportation, warehousing, freight, order fulfillment, and last-mile delivery
- Perform gap/fit analysis for packaged solutions and recommend configuration vs. customization
- Write BRDs, FRDs, user stories, acceptance criteria, and process flows
- Work with architects and developers on functional designs and integration specifications, including data mapping for EDI, API, and flat-file interfaces between ERP, TMS, WMS, and carrier/partner systems
- Own the Requirements Traceability Matrix and manage scope changes through change control
Testing & Go-Live
- Prepare test strategies, scenarios, and UAT scripts; support UAT with business users
- Triage defects and validate fixes against business expectations
- Support configuration, release, cutover planning, hypercare, and production issue analysis
Coordination & Improvement
- Coordinate onsite and offshore teams; report status, risks, and dependencies to project managers and leadership
- Create user guides and SOPs, conduct end-user training, and mentor junior analysts
- Identify process inefficiencies and recommend automation or optimization, using KPIs such as on-time delivery, freight cost per unit, dock-to-stock time, and order cycle time
Required Qualifications
- Bachelor's degree in Engineering, Supply Chain, Business, or related field (MBA or supply chain certification a plus)
- 8 to 10 years as a Functional/Business Analyst, with at least 5 years in logistics or supply chain
- Strong knowledge of freight planning and execution, carrier management, freight audit and payment, warehouse operations, inventory management, and returns
- Hands-on experience with a major platform (e.g., SAP TM/EWM, Oracle OTM/WMS, Manhattan, Blue Yonder, Descartes, Krber)
- End-to-end project delivery experience (Agile, Waterfall, or hybrid)
- Working knowledge of EDI (X12/EDIFACT), APIs, XML/JSON, and middleware
- Proficiency in SQL and data analysis; experience with JIRA, Confluence, Visio/Lucidchart, and MS Office
- Excellent communication skills, including presenting to senior stakeholders
Preferred Qualifications
- Exposure to global logistics: international freight, customs, and compliance
- TMS/WMS implementation, upgrade, or migration experience
- Power BI or Tableau for logistics dashboards
- Certifications such as CBAP, CSCP, PMI-PBA, CSM, or SAFe
Key Competencies
- Analytical problem-solving, ownership, and attention to detail
- Stakeholder management and negotiation
- Adaptability in fast-paced, multi-project environments
What We Offer
- Opportunity to work on large-scale logistics transformation programs in a collaborative, global delivery environment
