Front Office Team

Job Title: Front Office Department – Multiple Job Openings
Job Location: Hyderabad, Telangana
Department: Front Office
Job Type: Full-time
Industry: Hospitality / Hotel Industry

Reach me at: hr2@thealbumhospitality.com

Job Summary:
We are looking for skilled, customer-focused and service-oriented hospitality professionals to join our Front Office Department in Hyderabad.The selected candidates will be responsible for delivering excellent guest experiences, managing front office operations, handling guest requirements and maintaining the hotel's service standards. Opportunities are available across managerial, supervisory and operational levels.

Available Positions & Experience:

· Front Office Manager: 8–12 Years

· Duty Manager: 5–8 Years

· FO Service Leader: 3–5 Years

· FO Service Associate: 0–2 Years

· Guest Relations: 2–4 Years

· Valet: 1–3 Years

Key Responsibilities:

· Manage and supervise daily Front Office operations, ensuring smooth and efficient functioning.

· Handle guest arrivals, departures, check-in and check-out procedures.

· Ensure professional guest interactions and personalised service.

· Manage VIP guest arrangements, special requests and guest preferences.

· Address guest complaints, enquiries and service-related concerns.

· Coordinate with Housekeeping, Food & Beverage and other departments.

· Maintain operational records, guest information and shift handover reports.

· Ensure adherence to hotel SOPs, grooming and service standards.

· Train, guide and supervise team members according to the assigned position.

Eligibility & Experience:

· Front Office Manager: 8–12 years of experience, including a minimum of 3 years as Front Office Manager / Assistant Front Office Manager in a 4–5 star hotel. Pre-opening experience preferred.

· Duty Manager: 5–8 years of experience, including a minimum of 2 years as Duty Manager / Front Office Supervisor.

· FO Service Leader: 3–5 years of experience, including at least 1 year in a supervisory role.

· FO Service Associate: 0–2 years of experience. Hospitality graduates and freshers are welcome.

· Guest Relations: 2–4 years of experience in Guest Relations, Concierge or Front Office operations.

· Valet: 1–3 years of experience. A valid driving licence is mandatory.

Required Skills & Competencies:

· Excellent verbal communication and interpersonal skills.

· Strong guest-handling and customer-service abilities.

· Professional grooming and presentation.

· Problem-solving and decision-making skills.

· Team coordination and time management.

· Knowledge of hotel operations and Property Management Systems (PMS), wherever applicable.

Education:

Hospitality / Hotel Management qualification preferred. Relevant operational experience will be considered as per the position.

Pay: ₹12,000.00 - ₹29,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person