Front Office Team Leader

Key Roles & Responsibilities

• Oversee daily Front Office operations, ensuring smooth patient registration, appointment scheduling, and queue management.
• Supervise patient flow and ensure minimum waiting time at registration and consultation counters.
• Ensure professional patient handling, guidance, and resolution of patient queries and grievances.
• Coordinate with OPD, Billing, Nursing, TPA, Diagnostics, and other departments for seamless patient services.
• Monitor registration accuracy, billing coordination, and adherence to hospital processes.
• Prepare duty rosters, allocate responsibilities, and monitor team attendance, grooming, and performance.
• Train and guide front office executives on patient handling, communication, and operational procedures.

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• Ensure compliance with hospital SOPs, documentation standards, and patient confidentiality.
• Monitor patient feedback and implement corrective actions to improve patient experience.
• Prepare daily and monthly operational reports and escalate critical issues to the Unit Head.

Pay: ₹21,000.00 - ₹25,000.00 per month

Work Location: In person