Front office / Receptionist – Physiotherapy Clinic

Roles & Responsibilities:

• Welcome patients and visitors and ensure a friendly reception experience.
• Handle incoming phone calls, WhatsApp enquiries and patient queries.
• Schedule, reschedule and confirm patient appointments.
• Register new patients and maintain accurate patient records.
• Coordinate with physiotherapist regarding patient appointments and treatment schedules.
• Manage patient check-ins and ensure smooth patient flow.
• Handle consultation and treatment fee collections through cash, UPI and other payment modes.
• Generate bills and receipts and maintain daily payment records.
• Follow up with patients regarding upcoming appointments and missed visits.
• Maintain patient attendance, appointment and follow-up registers.
• Prepare daily patient visit and collection reports.
• Maintain the cleanliness and organisation of the reception and waiting areas.
• Monitor stationery and basic clinic supplies and coordinate replenishment.
• Maintain confidentiality of patient information and medical records.
• Perform general administrative and front-office duties as assigned by the clinic management.

This is a part-time position with limited working hours. The candidate is required to be present at the clinic only during the evening shift, from 5:00 PM to 8:00 PM.

Pay: ₹5,000.00 - ₹8,000.00 per month

Work Location: In person