FRONT OFFICE MANAGER - PUNE AT KOYNA DAM

Guest Experience & Service Recovery: Act as the primary service champion, greet VIP guests, oversee check-in/check-out flows, and resolve escalated guest complaints.

Cross-Departmental Coordination: Partner closely with Housekeeping (for room turnarounds and status updates), Maintenance, and Food & Beverag.

Financial & Revenue Management: Monitor daily house counts, room occupancy forecasts, upsell performance, cash drawer audits, and department budgets

Policy & Compliance: Enforce standard operating procedures (SOPs), cash-handling rules, and safety/security protocols.

Education: A Bachelor’s degree or Diploma in Hospitality Management, Hotel Administration, or a related field (though high school diplomas paired with extensive experience are often accepted.

• Experience: Typically 2 to 5+ years of progressive front-desk or supervisory experience in a hotel or resort environment.
• Exceptional communication, problem-solving, emotional intelligence, and composure under pressure.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person