Front Office Executive – Skin & Aesthetic Clinic

About the Role

We are looking for a smart, well-groomed, confident, and customer-focused Front Office Executive to join our Skin & Aesthetic Clinic. The candidate will be responsible for creating a warm patient experience, managing appointments, coordinating with doctors and treatment teams, and ensuring smooth day-to-day front-office operations.

Key Responsibilities

Greet and welcome patients professionally and courteously.

Handle patient registrations, appointments, walk-ins, and follow-ups.

Manage incoming calls, WhatsApp enquiries, and appointment requests.

Explain clinic services, treatment procedures, packages, and basic pricing information to patients.

Coordinate patient flow between the front office, doctors, counselors, and treatment rooms.

Maintain accurate patient records and appointment schedules.

Follow up with patients regarding appointments, consultations, procedures, and reviews.

Coordinate with the counseling/BDM team for treatment enquiries and conversions.

Handle billing, payments, receipts, and basic cash/UPI transactions.

Maintain front-office cleanliness, discipline, and professional presentation.

Ensure patients do not have unnecessary waiting time and communicate delays politely.

Maintain confidentiality of patient information and clinic records.

Support the clinic manager and doctors with day-to-day administrative requirements.

Ensure proper coordination for procedures such as laser treatments, Botox, fillers, skin treatments, hair treatments, and other aesthetic procedures.

Maintain daily reports related to appointments, consultations, follow-ups, and collections.

Handle patient concerns professionally and escalate important issues to the clinic manager.

Ensure excellent patient service and contribute to overall patient satisfaction.

Candidate Requirements

Qualification: Any Graduate / Degree preferred.

Experience: 1–3 years in front office, hospital, dermatology, aesthetic clinic, salon/spa, or healthcare industry preferred.

Excellent communication and interpersonal skills.

Good spoken English and Telugu; Hindi is an advantage.

Pleasant personality with professional grooming.

Good knowledge of MS Office, WhatsApp, and basic computer operations.

Ability to multitask and work in a fast-paced clinic environment.

Strong customer-service and patient-handling skills.

Should be punctual, responsible, disciplined, and proactive.

Candidates with experience in dermatology/aesthetic clinics or healthcare front office will be preferred.

Working Hours

10:30 AM – 7:30 PM

Full-time position.

What We Offer

Professional and modern dermatology & aesthetics work environment.

Opportunity to learn about advanced skin, hair, laser, and aesthetic treatments.

Career growth opportunities.

Performance-based incentives for eligible roles.

Competitive salary based on experience and skills.

Ideal Candidate

We are looking for someone who is energetic, responsible, presentable, patient-friendly, and genuinely interested in delivering an excellent clinic experience. The candidate should be comfortable interacting with premium clients and coordinating with doctors and the entire clinic team.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person