2 years
2 - 3 Lacs
Posted:4 hours ago
Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client.
Key Responsibilities
Collaborate with other members of the company on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
- Collect all closed work orders to close the calls.
- Produce reports based on the data collected, through produced work orders.
- Receive and answer all incoming calls/mails/papers reporting complaints or work requests
- Log in the call through the software, which in term generates work orders
Set up reports with all collected data coming from the work orders for the Client , transparency and information purposes
- Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
- Maintain the confidentiality and security of all data and information relating to the facility
- Maintain professional appearance at all times
Qualification :
- HSC/equivalent or Diploma holder or Graduate
- Minimum 2 years experience in any facility management company or in a hospitality industry.
- Excellent knowledge of Word and Excel
- Excellent customer service skills
- Excellent communication skills
- Ability to deal with various types of people
- Effective time management skills
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Education:
Experience:
Language:
Work Location: In person
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