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Front-End Customer Support

Careiq technologies private limited

2 - 4 Lacs

Chennai

Posted:4 hours ago

Job Description

A customer support role involves helping customers solve technical problems, answer product questions, and fix issues with a service or item

Responsibilities

  • Answering Questions: Respond to customer inquiries via phone, live chat, or email.
  • Troubleshooting: Diagnose and fix technical errors, bugs, or product setup problems.
  • Managing Accounts: Update customer records, process returns, and handle billing details.
  • Escalating Issues: Send complex or advanced technical problems to specialized engineering or product teams.
  • Documenting Interactions: Record details of customer contacts and track support tickets using helpdesk software

Contact HR Team

99436 49295

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

  • Flexible schedule

Work Location: In person

Skills Required

Front END Customer Support Live Chat Troubleshooting Billing Customer service Chat and email support IT support

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Job Type

Full Time

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Careiq technologies private limited

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