Front Desk Receptionist/ Customer Experience Associate

Role:

Point of Contact:

• Greet and welcome all walk-in customers professionally, creating a strong first impression of Spinny.
• Understand customer needs and direct them to the appropriate Relationship Manager or team.

Customer Engagement:

• Ensure a warm, personalized, and proactive experience during the customer entire hub visit.
• Capture feedback and share insights for continuous improvement in customer service delivery.

Front Desk & Admin Operations:

• Manage the front desk area, ensuring cleanliness and readiness at all times.
• Maintain accurate logs of customer visits, queries, and escalations.
• Support basic hub documentation and administrative tasks as required.

Eligibility & Requirements:

• Experience in customer-facing roles (front desk, hospitality, or relationship management).
• Excellent communication, presentation, and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• A proactive and customer-first mindset, aligned with Spinny's mission of creating trust and transparency.