Front Desk & Client Relations Executive

Job Description – Front Desk & Client Relations Executive

Position: Front Desk & Client Relations Executive

Industry: Wellness & Fitness

Location: Borivali West, Mumbai

Employment Type: Full-Time

About the Role

We are looking for a friendly, organized, and customer-focused Front Desk & Client Relations Executive to manage the day-to-day front desk operations of our wellness studio. The studio offers Pilates, Yoga, Functional Training, Physiotherapy, Sauna, Ice Bath, and Hydrocolon Therapy.

The candidate will be responsible for creating a welcoming client experience while efficiently managing appointments, client data, queries, and basic sales activities.

Key Responsibilities

*Front Desk & Client Management

* Welcome and assist clients and visitors at the studio.

* Handle client check-ins, appointments, and general front desk operations.

* Answer calls, WhatsApp messages, and client enquiries professionally.

* Explain available services, packages, memberships, and studio facilities.

* Coordinate with trainers, therapists, and other staff to ensure smooth client experience.

*Scheduling & Operations

* Manage and maintain daily schedules for Pilates, Yoga, Functional Training, Physiotherapy, and wellness services.

* Schedule, reschedule, and cancel client appointments as required.

* Coordinate availability of trainers, therapists, and wellness facilities.

* Ensure the front desk and reception area remains organized.

*Data & Administration

* Maintain accurate client records, attendance, appointments, and package details.

* Update and maintain the studio's customer database/CRM.

* Track package usage, renewals, follow-ups, and pending appointments.

* Prepare basic daily/weekly reports related to attendance, enquiries, and sales.

*Sales & Client Follow-ups

* Respond to enquiries and convert potential clients into bookings or memberships.

* Follow up with leads and existing clients regarding packages and renewals.

* Introduce clients to relevant studio services based on their requirements.

* Support promotional campaigns and sales initiatives.

* Assist in achieving monthly sales and revenue targets.

Skills & Qualifications

* Graduate (preferred) or undergraduate (can also apply) with good communication skills.

* Prior experience in front desk, customer service, hospitality, fitness, wellness, or sales is preferred.

* Good verbal and written communication skills.

* Comfortable using

* ⁠WhatsApp, Excel/Google Sheets, and basic computer applications

* Strong organizational and multitasking abilities.

* Friendly, professional, and confident personality.

* Ability to handle clients and enquiries patiently and effectively.

* Sales-oriented approach with a focus on client satisfaction.

Key Attributes

Customer Service Communication Organization Scheduling Data Management Sales Follow-ups Team Coordination

Salary: 35,000 - 50,000 per month, based on experience and suitability.

Working Hours: Split shift or afternoon/evening shift, depending on studio requirements.

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time

Work Location: In person