Franchise operations manager

Job Description: Franchise Operations Manager

Company: Bijliride Pvt. Ltd.

Location: Hyderabad

Employment Type: Full-Time

About Bijliride

Bijliride is a growing electric mobility company providing electric two-wheeler rental solutions, battery

swapping, delivery support, breakdown assistance, and fleet management services. We aim to build a

reliable and scalable EV mobility ecosystem through operational excellence and franchise partnerships.

Role Overview

We are looking for a proactive and organized Franchise Operations Manager to manage franchise

onboarding, documentation, operational hiring, SOP implementation, and day-to-day franchise activities.

The candidate will be responsible for establishing standardized processes and ensuring smooth, efficient

operations across franchise locations.

Key Responsibilities

1. Franchise Onboarding

* Manage end-to-end onboarding of new franchise partners.

* Coordinate with franchise partners to complete onboarding formalities.

* Ensure franchise locations are prepared to begin operations.

2. Documentation and Record Management

* Prepare and maintain franchise agreements, onboarding documents, and operational records.

* Ensure all required documentation is completed and properly organized.

* Maintain franchise databases and documentation trackers.

3. Operational Hiring

* Identify staffing requirements for new and existing franchise locations.

* Coordinate recruitment, selection, and onboarding of operational employees.

* Ensure adequate staffing to support franchise operations.

4. SOP Development and Implementation

* Create and implement Standard Operating Procedures (SOPs) for franchise operations.

* Establish standardized workflows, guidelines, and reporting processes.

* Monitor SOP implementation and ensure consistency across locations.

5. Day-to-Day Operations

* Monitor daily franchise activities and ensure smooth business operations.

* Coordinate with franchise partners to resolve operational challenges.

* Identify operational gaps and implement corrective actions.

* Track operational performance and ensure timely execution of activities.

6. Reporting and Coordination

* Maintain franchise performance reports, operational trackers, and documentation.

* Coordinate with internal teams and franchise partners to achieve business objectives.

* Monitor progress, identify bottlenecks, and recommend process improvements.

Required Skills

* Strong operational and coordination skills.

* Experience in franchise management, business operations, or process management.

* Knowledge of SOP development and documentation.

* Good communication and problem-solving abilities.

* Ability to coordinate hiring and manage multiple operational activities.

* Strong organizational skills and attention to detail.

* Proficiency in MS Excel and reporting tools.

Preferred Candidate Profile

* Experience in operations, franchise management, or business expansion is preferred.

* Candidates with experience in EV, logistics, mobility, or startup operations will have an advantage.

* Ability to work in a fast-paced environment and manage multiple priorities.

* Self-motivated, accountable, and focused on execution.

What We Offer

* Opportunity to work with a growing EV mobility company.

* Exposure to franchise expansion and business operations.

* Opportunities for professional growth and increased responsibility.

* A dynamic and collaborative work environment.

Immediate joiners are preferred.

Pay: ₹14,000.00 - ₹50,000.00 per month

Work Location: In person