Job Description: Franchise Manager (Property Listing Company)
Department: Franchise Operations & Network Growth
Reports To: Head of Franchise Operations / VP – Business Expansion
Employment Type: Full-time
Job Purpose
The Franchise Manager will oversee, mentor, and drive the profitability of our franchised network partners within an assigned territory. Your core objective is to ensure that franchise partners actively source high-quality property listings (residential/commercial), maximize platform adoption, maintain corporate compliance, and hit their quarterly transaction targets.
Key Roles & Responsibilities
1. Inventory & Listing Growth
- Listing Audits: Monitor and ensure franchise partners maintain a highly active, accurate, and premium inventory of property listings on the platform.
- Supply Generation: Guide franchisees on local supply aggregation strategies (e.g., how to source exclusive builder mandates, high-street commercial spaces, and premium residential listings).
- Data Hygiene: Enforce strict quality checks on property photos, documentation verification (RERA compliance), and pricing accuracy submitted by the franchise teams.
2. Franchise Performance & Business Coaching
- Revenue Management: Conduct weekly and monthly reviews of franchisee P&L statements, lead conversion rates, and subscription/brokerage revenue.
- Action Planning: Identify underperforming franchise units and implement immediate turnaround strategies (e.g., hyper-local marketing campaigns, targeted lead distribution).
- Tech Adoption: Ensure the franchisee and their local property agents are fully utilizing the company’s proprietary CRM, matching algorithms, and premium listing tools.
3. Onboarding & Enablement
- Launch Management: Oversee the end-to-end setup of new franchise offices, ensuring the physical space aligns with corporate brand guidelines.
- Agent Training: Deliver structured training modules covering real estate laws (RERA), corporate pitch frameworks, commercial lease structuring, and digital lead generation.
4. Brand Compliance & Relationship Management
- SLA Enforcement: Ensure franchisees adhere to standard customer service levels (e.g., prompt follow-ups on user leads, transparent deal closures).
- Conflict Resolution: Act as the primary mediator for disputes arising between franchise partners, or between franchisees and direct company clients.
Core Requirements & Experience
- Experience: 4–7 years in Real Estate Operations, Property Tech (PropTech), or Multi-unit Franchise Management (preferably from premium real estate or fractional ownership platforms).
- Industry Knowledge: Deep understanding of the local real estate market dynamics, commercial property leasing cycles, and RERA regulations.
- Analytical Skills: Proficient in reading sales funnels, lead-to-conversion metrics, and evaluating market demand data.
- Communication: Exceptional relationship-building skills; ability to influence independent business owners.
Key Performance Indicators (KPIs)
- Active Inventory Growth: % increase in verified property listings onboarded by the franchise network quarter-on-quarter.
- Franchise ROI: Percentage of franchise units operating at net profitability within your territory.
- NPS / CSAT: Customer satisfaction scores achieved by the franchise offices during property transactions.
Pay: From ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
Work Location: Hybrid remote in Bengaluru, Karnataka 560083
