Franchise Associate

To guide, assist & serve all customers to facilitate store operations and thereby achieving the sales targets I          Financial:    a.              To achieve the daily sales targets    b.              To meet and improve average per bill for all the transactions.    c.              To encourage multiple product sales by effective up-selling & suggestive selling   II Customer:    a.              To understand customers’ needs and expectations    b.              To map products and services to customer’s needs.    c.              To ensure customer grievances, if any, are effectively addressed and resolved; to request intervention by the Shift Manager in the event of not being able to address every requirement of the customer as per the customer care process SOP and Handling Customer Concern SOP    d.              To satisfy customer needs and expectations in terms of product information.    e.              To create repeat customers through building customer relationships.   III       Operational:    a.              Meet and exceed the sales targets.    b.              Constantly seek to update own knowledge of products    c.              Participate in the regular Training programs to enhance functional and behavioral skills.    d.              Carry out opening, operating and closing procedures as per Company standard procedures.    e.              Greet customers with a SMILE and be polite and courteous at all times     f.              Coordinate with Store Manager when certain items are not available and during rush hours to effectively handle customers.    g.              To ensure that all mis-en-place is complete prior to the opening of the store at 11 AM.    h.              To ensure that all items served have been done so as per standards lay down.      i.              To ensure that item portion sizes are in conformity with standards.      j.              To serve the order to the customer while adhering to the company norms & recipe procedures.    k.              To keep all the working stations free from dust and grease.      l.              To be courteous and polite to customers no matter what the situation.  m.              Ensure that there is enough packing material ready for take away and FT orders.