Foundever® is a global leader in the customer experience (CX) industry. With +150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Get to know us at www.foundever.com
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INR 0.5 - 1.5 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Preferred candidate profile Perks and benefits
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INR 1.0 - 3.0 Lacs P.A.
Work from Office
Full Time
Greetings from Foundever. We are hiring for Customer Service Executive at Our Mumbai office (Chandivali, Andheri East). This is a 5 day working role and will have Rotational Night shifts which will be decided as per the Roaster.Please see below the role requirements and skills required.At least HSC Passed and above with relevant documents1 or more year experience with Any International Bpo.Candidates with Excellent communication skillsGraduate Freshers are also welcomeAspirant should be Flexible with the Rotational weekoffs and Rotational shifts.Contact HR Florica:7861817388 OR Drop your Resume on Florica.rathod@Foundever.com
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INR 1.0 - 3.5 Lacs P.A.
Work from Office
Full Time
FOUNDEVER JOB OPPORTUNITIES!!!!!!!!! Greetings from Foundever. We are hiring for Customer Service Executive at Our Mumbai office (Chandivali, Andheri East). This is a 5 day working role and will have 50% Day shifts and 50% Night shifts which will be decided as per the Roaster.Please see below the role requirements and skills required.Atleast HSC Passed and above with relevant documents1 or more year experience with Any International Bpo.Candidates with Excellent communication skillsGraduate Freshers are also welcomeAspirant should be Flexible with the Rotational weekoffs and Rotational shifts.Contact HR Ramesh 7303443025 OR Drop your Resume on ramesh.pal@Foundever.com
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INR 0.5 - 2.0 Lacs P.A.
Work from Office
Full Time
Hiring Now: Chat Support Executive at Foundever( Sitel) Candidates from Mumbai Location can apply. We are hiring for CSR for Chat Process At our Mumbai Office (Chandivali, Andheri East.) This is a 5 Days working role and will have US Shift and UK Shift which will be decided as per the roster. Candidate should be comfortable working in night shift. Please see below the role requirements and skills required.HSC with 6months or above experience into relevant field. Salary: Up to 22k In-hand (Relevant Feild Experience & On Paper Documents)Graduates Fresher can apply.Salary: Up to 20k In-hand (For Fresher)Experience into Chat/ Voice process.Strong Communication, teamwork, time management and problem solving.Strong Analytical, Multitasking and decision-making abilities. Strong Emotional IntelligenceCandidates those who are interested to apply.Candidates from Mumbai Location can apply.Connect on call with HR Manali Pawar9324290301.ORKindly drop your resume on below mail IDmanali.pawar@foundever.com
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INR 0.5 - 3.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Preferred candidate profile Perks and benefits
Not specified
INR 1.0 - 3.0 Lacs P.A.
Work from Office
Full Time
FOUNDEVER JOB OPPORTUNITIES!!!!!!!!!Job Openings:1. UK Voice Process (Train Ticketing Customer Service)2. US Voice Process (E-commerce, Technical Support, and Utility Customer Service)3. US Chat Process (Broadband, Fashion, and Money Transfer Customer Service)Location: Andheri Chandivali, Mumbai Job Type: Full-time Shifts: 24x7 Rotational Night Shifts Salary: 20K to 24K Depending on interview and ProfileRequirements:1. Excellent communication skills in English (both verbal and written).2. Willingness to work in rotational night shifts.3. Technical knowledge or experience in technical support for candidates interested in work-from-home positions.4. Ability to adapt to changing priorities and handle challenging situations.Perks:.2. Night drop facility provided.3. Centralized pick-up from Andheri and Ghatkopar Station during the day.4. Traveling allowance in addition to the salary.How to Apply: Interested candidates can apply by sending their resume to Florica.Rathod@foundever.com. Please mention "Customer Service Representative Application" in the subject line.Note: Only shortlisted candidates will be contacted for further interview rounds.Should you have any further queries or require additional information, please do not hesitate to contact us at 7861817388( HR FLORICA).
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INR 3.75 - 5.0 Lacs P.A.
Work from Office
Full Time
Urgent Hiring!We are currently seeking candidates for the following positions:Position: Medical Billing ( Voice Process )Location: Andheri East, ChandivaliQualifications: Graduation or HSC {Mandatory 6 Month of Experience}Work Mode: Work from OfficeWorking Hours: US Shift (24/7) Rotational 9 hoursWorking days: 5 days ( 2 rotational weekly off )Responsibility:- Answering queries and concerns about a company's products or services.- Resolving issues and handling customer complaints.- Tracking customer service metrics.- Delivering information about a company's products and services.Key Skills:~ Fluent in English communication skills.~ Good at computer skill.~Ready to work in the night shift.~Ready to work in Voice ProcessBenefits:1. One way home pick up or one way home drop provided depends on your shift timing.2. Centralized pick-up and drop from Andheri and Ghatkopar Station during the day.Only Mumbai Location Candidates can apply for this role. For further inquires contact: HR Komal- 8261801788
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INR 0.5 - 2.0 Lacs P.A.
Work from Office
Full Time
Excellent Opportunity for International BPO.We are only Hiring for the candidates those who are from Mumbai Location.We are hiring for CSR for Voice / Chat Process At our Mumbai Office (Chandivali, Andheri East.) This is a 5 Days working with two rotational weekly off. There will be rotational shifts of 24*7 (Any 9hours Rotational Shifts) Candidates should be comfortable working in Night Shifts.Please see below the role requirements and skills required.HSC with 6months or Above experience into relevant field.Salary: Up to 22k In-hand (Proper Experience & On Paper Documents)Graduates Fresher can apply. Salary: Up to 18k In-hand (For Fresher)Experience into Chat / Voice process.Strong Communication, teamwork, time management and problem solving.Strong Analytical, Multitasking and decision-making abilities.Strong Emotional Intelligence.Candidates from Mumbai Location can apply. Candidates those who are willing to apply kindly connect on below number with HR Manali Pawar9324290301.ORKindly drop your resume on below mail IDmanali.pawar@foundever.com
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INR 1.0 - 3.5 Lacs P.A.
Work from Office
Full Time
FOUNDEVER JOB OPPORTUNITIES!!!!!!!!! Greetings from Foundever. We are hiring for Customer Service Executive at Our Mumbai office (Chandivali, Andheri East). This is a 5 day working role and will have 50% Day shifts and 50% Night shifts which will be decided as per the Roaster.Please see below the role requirements and skills required.Atleast HSC Passed and above with relevant documents1 or more year experience with Any International Bpo.Candidates with Excellent communication skillsGraduate Freshers are also welcomeAspirant should be Flexible with the Rotational weekoffs and Rotational shifts.Contact HR Florica:7861817388 OR Drop your Resume on Florica.rathod@Foundever.com
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INR 1.0 - 3.5 Lacs P.A.
Work from Office
Full Time
FOUNDEVER JOB OPPORTUNITIES!!!!!!!!! Greetings from Foundever. We are hiring for Customer Service Executive at Our Mumbai office (Chandivali, Andheri East). This is a 5 day working role and will have Rotational Night shifts which will be decided as per the Roaster.Please see below the role requirements and skills required.Atleast HSC Passed and above with relevant documents1 or more year experience with Any International Bpo.Candidates with Excellent communication skillsGraduate Freshers are also welcomeAspirant should be Flexible with the Rotational weekoffs and Rotational shifts.Contact HR Florica:7861817388 OR Drop your Resume on Florica.rathod@Foundever.com
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INR 4.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Duties and Responsibilities May Include:1. Creates short-term forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data.2. Defines short-term projections across multiple accounts for multiple contact types based on customer requirements, historical, and future trends.3. Forecasting is prepared with both utilization of forecasting software (R-studio) and with Excel spreadsheet programs developed and customized by the analyst.4. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.5. Facilitates short-term forecasting discussions with necessary stakeholders.6. Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness.7. Provides what-if analysis and recommendations to improve staffing levels and efficiency, working with Contact Center Consulting to determine the best skilling mix and allocations.8. Assists during new account sales process by producing staffing projections Skills Required:1. Advanced knowledge of call center management and all related calculations2. Advanced knowledge of various forecasting software & models3. Strong analysis skills, understanding complex formulas, data transformations and record keys from multiple sources4. Strong organizational skills5. Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail6. Strong interpersonal skills7. Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion8. Effective organizational and time management skills9. Ability to work independently with minimal supervision10. Capability of problem-solving Qualifications:1. Some college desired with mathematical or statistical course work2. Minimum of one (1) year of experience forecasting in a multi-channel call center environment3. Minimum of one (1) years of experience in trend analysis4. Understanding of Shinyapp will be added advantage5. Hands-on experience on R-Studio statistical tool6. Candidate should have BPO Experience
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INR 4.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Utilize historical data to coordinate and schedule all TC Flow Operations work activities to meet or exceed KPIs working in a multi-lingual / multi-site operation. Use available tools/software(s) (e.g. IEX, Blue Pumpkin) to staff appropriately for all channels. Provide recommendations on adjusting staffing levels based on future business needs. Emphasize & enforce the importance of the CSC Key Performance Indicators & support business processes and decisions implemented by management and the Board.Identify problems with systems and general toll issues and communicate or escalate these issues to the proper area for resolution. Coordinate with other unit personnel as necessary to resolve issues. Manage UCCX skill-based call routing based on Operations requirements/direction. Regularly communicate with other units to foster an effective team environment and ensure these areas are aware of issues that may impact their area. Ensures compliance with toll system agreement contract. Perform other work as required and assigned.Typical Qualifications: (education, experience, knowledge, skills and abilities typically needed to perform this job) 2-4 years of WFM experience with minimum 1 year as a Planner.Minimum HSCExpertise in erlang methodFlexible, creative problem-solving, anticipates changes and welcomes challenges.Strong computer skills that include proficiency in MS Office suite, particularly Excel.Knowledge of UCCX/Cisco phone systems/WFM scheduling tools a definite asset.Previous experience in a dynamic, fast-changing call centre environment required.Proven analytical skills ability to communicate with various management levels.Must be able to communicate clearly and effectively with all levels within the organization.Knowledge of various Call Center Reporting Systems would be a plus. Essential Functions: (describe job responsibilities necessary to achieve the positions purpose) ImportanceEssential Functions and DutiesApproximate % of Total Job 1. Accuracy of hiring plans in terms of forecasting and shrinkages - 40% 2. Timeliness of Plans - 15% 3.Holding Conference calls with HR and Operations - 30% 4.Analytics and data mining - 15%
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INR 5.0 - 12.0 Lacs P.A.
Hybrid
Full Time
Role & responsibilities Design, develop, and deploy automation solutions using Power Automate (Cloud Flow & Desktop) and UiPath.Develop and maintain RPA solutions to automate business processes and increase operational efficiency.Troubleshoot, debug, and provide ongoing support for deployed automations.Work with cross-functional teams to integrate RPA solutions with other technologies and systems.Continuously identify opportunities for process improvement and automation within the organization.Stay up-to-date with the latest RPA tools, trends, and best practices.Ensure all automation solutions are developed in compliance with organizational standards and governance.Collaborate with crossfunctional teams, including IT, business analysts, process owners, data management teams, and clients, to support successful project delivery.Support the maintenance of comprehensive documentation of automation solutions, including design specifications, test cases, and operational procedures. Assist in generating reports and dashboards to track automation performance and ROI.Preferred candidate profile Bachelors degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.Proven 3- 4 Year experience in developing RPA solutions with Power Automate (Cloud Flow and Desktop) and UiPath.Experience in automating both back-office and front-office business processes.Strong understanding of RPA concepts, frameworks, and best practices.Knowledge of scripting languages such as C#, JavaScript, Python, or VB.NET.Experience with REST APIs and system integrations in an automation context.Strong problem-solving skills and ability to troubleshoot complex workflows.Familiarity with version control tools like Git.Excellent communication skills to collaborate effectively with both technical and non-technical stakeholders.Ability to work independently and as part of a team.Experience with other RPA frameworks (e.g., Automation Anywhere, Blue Prism) is a plus.RPA Developer Certification (UiPath or Power Automate) and Experience with Cloud platforms (Azure, AWS) is a plus.Familiarity with Agile or Scrum development methodologies.
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INR 1.0 - 3.75 Lacs P.A.
Work from Office
Full Time
Greetings from Foundever. We are hiring for Customer Service Executive at Our Mumbai office (Chandivali, Andheri East). This is a 5 day working role and will have 50% Day shifts and 50% Night shifts which will be decided as per the Roaster.Please see below the role requirements and skills required.Atleast HSC Passed and above with relevant documents1 or more year experience with Any International Bpo.Candidates with Excellent communication skillsGraduate Freshers are also welcomeAspirant should be Flexible with the Rotational weekoffs and Rotational shifts.Contact HR Florica:7861817388 OR Drop your Resume on Florica.rathod@Foundever.com
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INR 1.0 - 3.5 Lacs P.A.
Work from Office
Full Time
Greetings from Foundever. We are hiring for Customer Service Executive at Our Mumbai office (Chandivali, Andheri East). This is a 5 day working role and will have Rotational Night shifts which will be decided as per the Roaster.Please see below the role requirements and skills required.Atleast HSC Passed and above with relevant documents1 or more year experience with Any International Bpo.Candidates with Excellent communication skillsGraduate Freshers are also welcomeAspirant should be Flexible with the Rotational weekoffs and Rotational shifts.Contact HR Florica:7861817388 OR Drop your Resume on Florica.rathod@Foundever.com
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INR 0.5 - 2.0 Lacs P.A.
Work from Office
Full Time
Greetings from Foundever!,JOB ROLE: Outbound Sales (Real Estate).As a Customer Service Representative, your primary responsibility is to ensure a positive and satisfying experience for our customers. This involves addressing inquiries, resolving issues, and providing information about our products or services.Eligibility Criteria: 1.Age of applicant should be Between 20 - 39 years. 2. Minimum Qualification Intermediate (or +2 equivalent) 3. Exceptional written and verbal communication skill in English. 4. Shifts: Day Rotational shifts (6am to 9am) any 9 hours of shift. 5. Real Estate Experience preferred. 6. 6 days of working and 1 rotational week off.Employee Perks:Transport facility: Centralized pickup and drop would be provided.Performance Bonus: Based on your monthly performance.Job Location: ANDHERI (EAST), Mumbai, (Post 2 months will move to Ghansoli).Note: Drop your updated resume or contact on the number given belowVidhika ChavanHR Team8999220422vidhika.chavan@foundever.com
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INR 0.5 - 1.75 Lacs P.A.
Work from Office
Full Time
We are hiring for Voice Support Representative. Looking for Immediate Joiners Only Candidates from Mumbai can apply.Position: Customer Service Representative.Location: Andheri East (Chandivali) Work Mode: Work From OfficeShift: Starts From 6:00 Am to 1:00 Am (Any 9Hours Rotational Shifts)Working Days: 6Days (One Rotational Weekly off) Qualification: HSC & Graduation with proper 6 months experience.Candidate should be comfortable working in any shift timings.Salary: Up to 16k In-hand (Relevant Experience of 6Months with all documents on paper)Salary: Up to 18k In-hand (Relevant Experience of more than one year with all documents on paper)Skills:Strong Communication, teamwork, time management and problem solving.Strong Analytical, Multitasking and decision-making abilities.Strong Emotional IntelligenceExperience into Voice/ Chat process. Benefits: Centralized pickup and drop From Andheri & Ghatkopar. And One way Pick up OR Drop from Doorstep depending upon the shift timing.Start your career today! Apply Now! Connect between 11:30Am to 8:00Pm Candidates from Mumbai Location can apply. Interested Candidates kindly share your updated CV's at manali.pawar@foundever.com.OR Connect on call with HR Manali Pawar9324290301.
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INR 2.5 - 3.5 Lacs P.A.
Work from Office
Full Time
Hiring For international Voice executiveJob Title: International voice process Location: HyderabadShift: Night Shifts Job Description: We are looking for dedicated individuals to join our team as International Voice - Customer Support Executives with Excellent communication. Eligibility Criteria: Fresher or any BPO related experience. (10+2 undergraduates can apply) Excellent verbal communication skills in English.Ability to work night shifts.Key Responsibilities: Responding promptly to customer inquiries.Handling and resolving customer complaints.Providing information about products and services.Troubleshooting and resolving product issues and concerns.Ensuring customer satisfaction and providing professional customer support.Perks and benefits: Performance-based Monthly & quarterly incentives.Health insurance and other benefits.Two-way transportation.If you meet the above criteria and are eager to join a dynamic team, please send your resume via WhatsApp or call 9032679227 / 9032470898. Contact timings: 11 am to 6 pm (Monday - Saturday)
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INR 0.5 - 2.0 Lacs P.A.
Work from Office
Full Time
We are currently seeking fresh and talented individuals like you to join our dynamic team at Foundever for the following opportunities:(E-Commerce Business PROCESS)As a Customer Service Representative, your primary responsibility is to ensure a positive and satisfying experience for our customers. This involves addressing inquiries, resolving issues, and providing information about our products or services.Eligibility Criteria:1. Age of applicant should be Between 20 - 39 years. 2. Minimum Qualification Intermediate (or +2 equivalent).3. Exceptional written and verbal communication skill in English. 4. It will be a day rotational shift.5. Salary: 16k to 18k + Performance Payout.6.Minimum 1year of experienced on paper.Employee Perks:Transport facility: One way home pickup/drop provided.Performance Bonus: Based on your monthly performance.Drop Your Resume on the details given below.Vidhika ChavanHR Team8999220422vidhika.chavan@foundever.com
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INR 0.5 - 1.25 Lacs P.A.
Work from Office
Full Time
Greetings from Foundever!,JOB ROLE: INTERNATIONAL / DOMESTIC CUSTOMER SUPPORT.As a Customer Service Representative, your primary responsibility is to ensure a positive and satisfying experience for our customers. This involves addressing inquiries, resolving issues, and providing information about our products or services.Eligibility Criteria: 1.Age of applicant should be Between 20 - 39 years. 2. Minimum Qualification Intermediate (or +2 equivalent). 3. Exceptional written and verbal communication skill in English. 4. Shifts: Rotational shifts (Should be comfortable to work 24/7.Employee Perks:Transport facility: One way home pickup/drop provided depending upon your shift timings.Travelling Allowance: Rs.100/day of Work from office.Performance Bonus: Based on your monthly performance.Job Location: ANDHERI (EAST), Mumbai.Note: Drop your updated resume or contact on the number given below.Best Regards,Vidhika ChavanHR Team8999220422vidhika.chavan@foundever.com
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INR 0.9 - 2.25 Lacs P.A.
Work from Office
Full Time
Greetings from Foundever!,As a Customer Service Representative, your primary responsibility is to ensure a positive and satisfying experience for our customers. This involves addressing inquiries, resolving issues, and providing information about our products or services.Eligibility Criteria: 1.Age of applicant should be Between 20 - 39 years. 2. Minimum Qualification Intermediate (or +2 equivalent). 3. Exceptional written and verbal communication skill in English. 4. Shifts: Rotational shifts (Should be comfortable to work 24/7). 5 days working and 2 rotational offs.Employee Perks:Transport facility: One way home pickup/drop provided.Travel Allowance: Rs.100/day of Work from office.Performance Bonus: Based on your monthly performance.Job Location: ANDHERI (EAST), Mumbai.Note: Drop your updated resume or contact on the number given below.Vidhika ChavanHR Team8999220422vidhika.chavan@foundever.com
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INR 0.5 - 1.75 Lacs P.A.
Work from Office
Full Time
Greetings from Foundever!,We are currently seeking fresh and talented individuals like you to join our dynamic team at Foundever .Position : India E-Commerce CUSTOMER SERVICELocation : Andheri East, ChandivaliProcess : Blended ProcessEducation : HSC/Any Graduate Age limit: 20 to 39 yearExperience: Both Fresher and ExperienceShift timing: From 6:00 am till Midnight 12 any 9 hours Rotational Shift, 6 Days Working and 1 Rotational week off.Salary : Between 16k to 18k in hand + PacMan Responsibilty:- Answering queries and concerns about a companys products or services.- Resolving issues and handling customer complaints.- Tracking customer service metrics.- Delivering information about a company’s products and services.Key Skills:~ Good communication skill in English.~ Good at computer skills.~Ready to work in blended Process.Benefits:* Centralized pick-up and drop from Andheri and Ghatkopar Station during the day.* One way home drop service after 9pm. Best Regards,Vidhika ChavanHR Team8999220422vidhika.chavan@foundever.com
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INR 0.5 - 1.0 Lacs P.A.
Work from Office
Full Time
Greetings from Foundever!,JOB ROLE: DOMESTIC CUSTOMER SUPPORT.As a Customer Service Representative, your primary responsibility is to ensure a positive and satisfying experience for our customers. This involves addressing inquiries, resolving issues, and providing information about our products or services.Eligibility Criteria: 1.Age of applicant should be Between 20 - 39 years. 2. Minimum Qualification Intermediate (or +2 equivalent). 3. Exceptional written and verbal communication skill in English. 4. Shifts: Day Rotational shifts .Employee Perks:Transport facility: One way home pickup/drop provided depending upon your shift timings.Performance Bonus: Based on your monthly performance.Job Location: ANDHERI (EAST), Mumbai.Note: Drop your updated resume or contact on the number given belowVidhika ChavanHR Team8999220422vidhika.chavan@foundever.com
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INR 0.5 - 3.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities:Outline the day-to-day responsibilities for this role.Preferred candidate profile:Specify required role expertise, previous job experience, or relevant certifications.Perks and benefits:Mention available facilities and benefits the company is offering with this job.
Not specified
INR 0.6 - 0.8 Lacs P.A.
Work from Office
Full Time
Education (if beyond High School or equivalent): ): Degree, professional qualification or equivalent directly related work experience. Experience Target (in this job or a related function/field: 2-3 years proven success as an internal/external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment. Solid understanding of training processes and practices for adult learners. Experience in benchmarking HRD best practices.Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)Strong understanding of computer basics (Windows, Excel, Word, Email and Internet). Background in MCP minimum 2000 and/or Windows XP and 2003. Proven client relationship skills. Well-developed consultancy skills. Delivering and facilitating learning and development interventions. Proven ability to use IT competencies and skills to analyze client needs and agree on client specifications for learning content/materials. Ability to design and evaluate learning material – create a facilitators guide and participants material to support technical programs. Experience in coaching, mentoring and developing others in a complex, fast paced environment.Results driven to achieve key objectives at a corporate and site level. A strong problem solver and researcher with the emotional and intellectual resilience to make key decisions. Excellent interpersonal, organization and time management skills. Excellent listening, oral, and written communication skills.Ability to deliver both UK and US contentKnowledge/Abilities: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)Strong background in Customer Service industry (call center preferred, but not essential). Ability to manage deadlines, manages people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems. Good judgment and the ability to express thoughts clearly and simply. Special Certifications (if appropriate--identify if required to perform the job or just preferred): Training and Development qualifications strongly preferred.Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues):Some travel and overnight stays (in country) required to support other sites. Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above) Flexibility in work schedules required as the role requires to interact with clients from different regions/ countries.
Not specified
INR 1.5 - 2.75 Lacs P.A.
Work from Office
Full Time
Role & responsibilities nbound Telco - Answers inbound Business-to-Business (B2B) customer requests or inquiries concerning service, products, equipment and report problem areas. Triages, troubleshoots and resolves service issues and addresses routine customer questions.NSL Arena, Uppal, Hyderabad, India24/7 Support5 Working days and 2 rotational week offCustomer Service AgentAs per company standard1. Basic level screening by recruiter2. Maki assessment / Manual assessment by trainer for language proficiency and maintain the scores/grades 3. Tech Test - Basic tech test questionnaire module available on Harver which we are going to use for screening. 4. Ops round. Please contact to this number 9182547678Preferred candidate profile Perks and benefits
Not specified
INR 2.5 - 3.5 Lacs P.A.
Work from Office
Full Time
Job Title: International Voice process Location: Uppal Shift: Night Shifts Job Description: We are looking for dedicated individuals to join our team as International Semi & chat Customer Support Executives with Excellent communication. Eligibility Criteria: Fresher or any BPO related experience. (10+2 undergraduates can apply) Excellent verbal communication skills in English.Ability to work night shifts.Key Responsibilities: Responding promptly to customer inquiries.Handling and resolving customer complaints.Providing information about products and services.Troubleshooting and resolving product issues and concerns.Ensuring customer satisfaction and providing professional customer support.Perks and benefits: Performance-based Monthly & quarterly incentives.Health insurance and other benefits.Two-way transportation.If you meet the above criteria and are eager to be part of a dynamic team, please send your resume via WhatsApp or call 8125709164 / 6302252792Contact timings: 11 am to 6 pm (Monday - Saturday)
Not specified
INR 7.5 - 9.0 Lacs P.A.
Work from Office
Full Time
Foundever is hiring for Gurgaon Location French Team Leader Operations –Voice /Blended Required: Should speak French Fluently B1 & C1 Level Completed Need on papers as Team Leader Worked with BPO Background Client Management & Process Management Skills Controlling of Attrition & Shrinkage, SLA Feedback & Performance ManagementFeatures 5-Day working role Work from office opportunity Shift timings rotated weekly(US shifts) Interested candidates can share their updated resume on the below email id Farzeen.baig@foundever.comRole & responsibilities Preferred candidate profile Perks and benefits
Not specified
INR 2.75 - 3.5 Lacs P.A.
Work from Office
Full Time
Greetings from FOUNDEVER (SITEL India Pvt Ltd)***HIRING FOR WORK FROM HOME ,FIRST 3 MONTHS IT WILL WORK FROM OFFICE AFTER 3 MONTHS WORK FROM HOME.HOME *** - Immediate joinerExcellent verbal and written communication skillsStrong problem-solving and decision-making abilitiesAbility to multitask and prioritize tasks effectivelyPatience and empathy for customersProficiency in customer support software and toolsPrevious experience in customer service is preferred but not requiredRespond to customer inquiries via phone and email.Identify and resolve customer issues promptly and effectively.Provide clear and informative solutions to customer problems.Build strong customer relationships through excellent communication and empathy.Document customer interactions and resolutions in our CRM system.Contribute to the improvement of customer support processes and procedures.Meet performance metrics, such as customer satisfaction and first-contact resolution rates. SHIFT :Should be flexible for night shifts and rotational week offs5 days working and 2 days rotational week offTRANSPORT : Free Door step pick up and drop Cab facility is provided within 15km to 20km of boundary limit. INTERESTED CANDATES ,PLEASE SHARE YOUR UPDATED RESUME TO WHATSAPP NUMBER (Vinitha) - 7845813019LOCATION: Ramanujan IT city, Taramani , chennai .
Not specified
INR 0.5 - 2.0 Lacs P.A.
Work from Office
Full Time
We are hiring for Voice/Chat Support Representative. Looking for Immediate Joiners Only Candidates from Mumbai can apply.Position: Customer Service Representative.Location: Andheri East (Chandivali) Work Mode: Work From OfficeShift: Starts From 6:00 Am to 1:00 Am (Any 9Hours Rotational Shifts)Working Days: 6Days (One Rotational Weekly off) Qualification: HSC & Graduation with proper 6 months experience.Candidate should be comfortable working in any shift timings.Salary: Up to 16k In-hand (Relevant Exp of 6Months with all documents on paper)Salary: Up to 18k In-hand (Relevant Experience with all documents on paper)Skills:Strong Communication, teamwork, time management and problem solving.Strong Analytical, Multitasking and decision-making abilities.Strong Emotional IntelligenceExperience into Voice/Chat process. Benefits: Centralized pickup and drop From Andheri & Ghatkopar. And One way Pick up OR Drop From Doorstep depending upon the shift timing.Start your career today! Apply Now! Connect between 11:30Am to 8:00PmInterested Candidates kindly share your updated CV's at Vidhika ChavanHR Team8999220422vidhika.chavan@foundever.com
Not specified
INR 0.5 - 2.0 Lacs P.A.
Work from Office
Full Time
Greetings from Foundever!,We are currently seeking fresh and talented individuals like you to join our dynamic team at Foundever .Position : India E-Commerce CUSTOMER SERVICELocation : Andheri East, ChandivaliProcess : Blended ProcessEducation : HSC/Any Graduate Age limit: 20 to 39 yearExperience: minimumn 6 months (On paper)Shift timing: From 8:00 am to 10:00 pm any 9 hours Rotational Shift, 6 Days Working and 1 Rotational week off.Salary : Between 16k to 20k in hand + PacMan Responsibilty:- Answering queries and concerns about a companys products or services.- Resolving issues and handling customer complaints.- Tracking customer service metrics.- Delivering information about a companys products and services.Key Skills:~ Good communication skill in English.~ Good at computer skills~Ready to work in blended process.Benefits:* Centralized pick-up and drop from Andheri and Ghatkopar Station during the day.* One way home drop service after 9pm. Best Regards,Vidhika ChavanHR Team8999220422vidhika.chavan@foundever.com
Not specified
INR 2.25 - 3.25 Lacs P.A.
Work from Office
Full Time
Hiring For international semi-voice executiveJob Title: International semi voice process Location: Hitechcity / Nanakramguda Shift: Night Shifts Job Description: We are looking for dedicated individuals to join our team as International Voice - Customer Support Executives with Excellent communication. Eligibility Criteria: Fresher or any BPO related experience. (10+2 undergraduates can apply) Excellent verbal communication skills in English.Ability to work night shifts.Key Responsibilities: Responding promptly to customer inquiries.Handling and resolving customer complaints.Providing information about products and services.Troubleshooting and resolving product issues and concerns.Ensuring customer satisfaction and providing professional customer support.Perks and benefits: Performance-based Monthly & quarterly incentives.Health insurance and other benefits.Two-way transportation.If you meet the above criteria and are eager to join a dynamic team, please send your resume via WhatsApp or call 9032679227 / 9032470898. Contact timings: 11 am to 6 pm (Monday - Saturday)
Not specified
INR 2.5 - 3.5 Lacs P.A.
Work from Office
Full Time
Job Title: International Voice processLocation: Hyderabad Shift: Night Shifts Job Description: We are looking for dedicated individuals to join our team as International Voice - Customer Support Executives. Eligibility Criteria: Fresher or any BPO related experience. Excellent verbal communication skills in EnglishAbility to work night shifts.Key Responsibilities: Responding promptly to customer inquiries.Handling and resolving customer complaints.Providing information about products and services.Troubleshooting and resolving product issues and concerns.Ensuring customer satisfaction and providing professional customer support.Perks and benefits: Performance-based Monthly & quarterly incentives.Health insurance and other benefits.Two -way transportation. If you meet the above criteria and are eager to be part of a dynamic team, please send your resume in WhatsApp to 8125709164 . ( Mounika Janapati )Contact timings: 11am to 6 pm
Not specified
INR 3.0 - 3.5 Lacs P.A.
Work from Office
Full Time
Job Title: Technical Support International Voice Process Location: Hyderabad Shift: Night Shifts Job Description: We are looking for dedicated individuals to join our team as International Voice - Customer Support Executives. Eligibility Criteria: Fresher or any BPO related experience. (10+2 undergraduates can apply) Excellent verbal communication skills in English.Ability to work night shifts.Key Responsibilities: Responding promptly to customer inquiries.Handling and resolving customer complaints.Providing information about products and services.Troubleshooting and resolving product issues and concerns.Ensuring customer satisfaction and providing professional customer support.Perks and benefits: Performance-based Monthly & quarterly incentives.Health insurance and other benefits.Two-way transportation.If you meet the above criteria and are eager to be part of a dynamic team, please send your resume via WhatsApp 9618356588 (No calls)
Not specified
INR 6.0 - 9.5 Lacs P.A.
Work from Office
Full Time
Education (if beyond High School or equivalent): College degree in Accounting or FinanceExperience Target (in this job or a related function/field): 3 to 5+ years, Financial Planning & Analysis or Reporting & Analytics or accounting experience.Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)Business ExpertiseShould have experience in Financial Analysis, Annual Budgeting and Forecasting activities Should understand the BPO space, understand the details of the financial functions Should have a good firm grip of the subject and help / assist the stakeholders in making the right decisionsShould be able to strategize and create reports / analytics for stakeholdersProblem SolvingLeadership skills and ability to work with various teams; should be able to forge meaningful and well established relationships with the global leadersMust possess analytical skills. Responsible for advanced problem solving and must filter, prioritize, analyze and validate information. Must analyze and resolve issues in a variety of complex situations and diverse activities.Interpersonal & Leadership Skills Excellent verbal and written communication, interpersonal/collaborative, facilitation/presentation and influencing skills.Ability to put together information in a structured manner; building the business case, white papers etc.Should be able to build solutions, drive consensus across stakeholders and help them make the right choicesSuccess in developing and making compelling written/oral proposals. Ability to drive change initiatives, with good understanding of the principles of change management. Ability to be hands-on and also work on strategic projects. Problem-solving, conflict resolution, consulting, motivation and negotiation skills.Assertive with a can do attitude.Attention to detail.Excellent time management skills. Excellent planning and organizing skills, especially prioritizing multiple projects/tasksAccounting technical expertise, including research, applying appropriate/consistent accounting treatment, consolidations/eliminations, financial statement preparation, equity accounting and exposure to foreign currency translations. Experience in Budgeting and Forecasting. Strong system skills, including prior experience with data extractions and ability to work across diverse financial systems (SAP, Oracle, etc.). Proficiency with Excel and Access including links, macros, database development and forms. Strong communication skills. Strong analytical skills.Knowledge/Abilities: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)Strong technical accounting knowledge. Knowledge of Sarbanes Oxley requirements. Ability to analyze new accounting pronouncements a plus. Ability to document processes and policies Attention to detail. Commitment to deadlines. Ability to provide leadership across own department and others departments.Special Certifications (if appropriate--identify if required to perform the job or just preferred): CA Inter or MBA
Not specified
INR 2.25 - 3.25 Lacs P.A.
Work from Office
Full Time
Job Title: International voice process Location: HyderabadShift: Night Shifts Job Description: We are looking for dedicated individuals to join our team as International Voice - Customer Support Executives with Excellent communication. Eligibility Criteria: Fresher or any BPO related experience. (10+2 undergraduates can apply) Excellent verbal communication skills in English.Ability to work night shifts.Key Responsibilities: Responding promptly to customer inquiries.Handling and resolving customer complaints.Providing information about products and services.Troubleshooting and resolving product issues and concerns.Ensuring customer satisfaction and providing professional customer support.Perks and benefits: Performance-based Monthly & quarterly incentives.Health insurance and other benefits.Two-way transportation.If you meet the above criteria and are eager to be part of a dynamic team, please send your resume via WhatsApp or call 6302252792 / 8125709164. Contact timings: 11 am to 6 pm (Monday - Saturday)
Not specified
INR 2.25 - 3.25 Lacs P.A.
Work from Office
Full Time
Job Title: International semi voice & chat process. Location: Hitechcity / NanakramgudaShift: Night Shifts Job Description: We are looking for dedicated individuals to join our team as International Semi & chat Customer Support Executives with Excellent communication. Eligibility Criteria: Fresher or any BPO related experience. (10+2 undergraduates can apply) Excellent verbal communication skills in English.Ability to work night shifts.Key Responsibilities: Responding promptly to customer inquiries.Handling and resolving customer complaints.Providing information about products and services.Troubleshooting and resolving product issues and concerns.Ensuring customer satisfaction and providing professional customer support.Perks and benefits: Performance-based Monthly & quarterly incentives.Health insurance and other benefits.Two-way transportation.If you meet the above criteria and are eager to be part of a dynamic team, please send your resume via WhatsApp or call 9032679227 / 9032470898Contact timings: 11 am to 6 pm (Monday - Saturday)
Not specified
INR 3.0 - 3.25 Lacs P.A.
Work from Office
Full Time
Job Title: International semi voice process Location: Hitechcity / NanakramgudaShift: Night Shifts Package: for freshers 2.5 LPA to 3.1 LPA for experience: 2.9 LPA to 3.4 LPA Job Description: We are looking for dedicated individuals to join our team as International Voice - Customer Support Executives with Excellent communication. Eligibility Criteria: Fresher or any BPO related experience. (10+2 undergraduates can apply) Excellent verbal communication skills in English.Ability to work night shifts.Key Responsibilities: Responding promptly to customer inquiries.Handling and resolving customer complaints.Providing information about products and services.Troubleshooting and resolving product issues and concerns.Ensuring customer satisfaction and providing professional customer support.Perks and benefits: Performance-based Monthly & quarterly incentives.Health insurance and other benefits.Two-way transportation.If you meet the above criteria and are eager to be part of a dynamic team, please send your resume via WhatsApp or call 9032679227 / 9032470898Contact timings: 11 am to 6 pm (Monday - Saturday)
Not specified
INR 3.0 - 4.75 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Inbound Telco - Answers inbound Business-to-Business (B2B) customer requests or inquiries concerning service, products, equipment and report problem areas. Triages, troubleshoots and resolves service issues and addresses routine customer questions.Work Location : Hyderabad, India5 Working days and 2 rotational week offCustomer Service AgentAs per company standard1. Basic level screening by recruiter2. Maki assessment / Voice&Chat 3. Manual assessment by trainer for language proficiency and maintain the scores/grades 4. Ops round.Please contact to this number or Share your resume to this number : 9182547678. Preferred candidate profile Perks and benefits
Not specified
INR 0.9 - 2.5 Lacs P.A.
Hybrid
Full Time
JD- Qualifications 5+ years of experience in NetSuite development, administration, or implementation. Strong expertise in SuiteScript (1.0 & 2.0), SuiteFlow, SuiteTalk, and SuiteBuilder. Hands-on experience with NetSuite integrations using APIs, web services, or middleware solutions. Familiarity with NetSuite modules, including financials, procurement, order-to-cash, and revenue management. Knowledge of JavaScript, SQL, and REST/SOAP-based web services. Experience working in a SaaS, fintech, or high-growth technology company is preferred. Ability to analyze complex business requirements and translate them into scalable NetSuite solutions. Strong problem-solving, communication, and collaboration skills. Passion for social impact and alignment with Benevitys mission. Key Responsibilities Design, develop, and customize NetSuite solutions to enhance business operations, including financials, billing, procurement, and reporting. Collaborate with internal teams to understand business needs and translate them into NetSuite configurations and custom scripts (SuiteScript 1.0/2.0). Develop and maintain integrations between NetSuite and other enterprise applications using SuiteTalk, RESTlets, or middleware platforms. Optimize NetSuite workflows, custom records, saved searches, and reports to improve efficiency and decision-making. Lead system upgrades, patches, and enhancements while ensuring minimal disruption to business processes. Troubleshoot and resolve NetSuite-related issues, ensuring system stability and performance. Provide technical guidance and mentorship to junior developers and system administrators. Stay up-to-date with NetSuite best practices, emerging technologies, and industry trends. Support compliance initiatives by ensuring data integrity, security, and adherence to internal controls.
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