Job Title: Guest Service Associate (GSA) - Chembur Location Department: Food & Beverage Service Location: Mumbai (Various Outlets – China Bistro, Glocal Junction, and other Foodlink brands) Company: Foodlink F&B Holdings India Ltd. Job Summary: The Guest Service Associate is responsible for providing exceptional customer service and ensuring guests enjoy a pleasant dining experience. The role includes greeting guests, taking orders, serving food and beverages, and maintaining cleanliness and service standards in the restaurant. Key Responsibilities: Greet guests warmly and assist them with seating arrangements. Present the menu and make recommendations based on guest preferences. Take accurate food and beverage orders and serve them promptly. Ensure table setup, cleanliness, and readiness before and after each service. Maintain complete knowledge of menu items, ingredients, and daily specials. Coordinate with kitchen and bar staff to ensure smooth and timely service. Handle guest queries, feedback, and complaints politely and professionally. Follow restaurant service standards, hygiene, and safety protocols. Support the team in achieving customer satisfaction and service quality goals. Assist in billing, clearing tables, and resetting for new guests. Qualifications and Experience: Minimum 1–2 years of experience in a similar role in a restaurant or hotel. Diploma or certification in Hotel Management or F&B Service preferred. Good communication and interpersonal skills. Positive attitude, grooming standards, and a strong guest service orientation. Flexible to work in shifts, weekends, and holidays. Key Skills: Guest Handling & Service Communication & Interpersonal Skills Order Taking & Coordination Attention to Detail Teamwork & Multitasking Positive Attitude & Presentation Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work Location: In person
Job Title: Guest Service Associate (GSA)—Chembur Location Department: Food & Beverage Service Location: Mumbai Chembur Company: Foodlink F&B Holdings India Ltd. Job Summary: The Guest Service Associate is responsible for providing exceptional customer service and ensuring guests enjoy a pleasant dining experience. The role includes greeting guests, taking orders, serving food and beverages, and maintaining cleanliness and service standards in the restaurant. Key Responsibilities: Greet guests warmly and assist them with seating arrangements. Present the menu and make recommendations based on guest preferences. Take accurate food and beverage orders and serve them promptly. Ensure table setup, cleanliness, and readiness before and after each service. Maintain complete knowledge of menu items, ingredients, and daily specials. Coordinate with kitchen and bar staff to ensure smooth and timely service. Handle guest queries, feedback, and complaints politely and professionally. Follow restaurant service standards, hygiene, and safety protocols. Support the team in achieving customer satisfaction and service quality goals. Assist in billing, clearing tables, and resetting for new guests. Qualifications and Experience: Minimum 1–2 years of experience in a similar role in a restaurant or hotel. A diploma or certification in hotel management or F&B service is preferred. Good communication and interpersonal skills. Positive attitude, grooming standards, and a strong guest service orientation. Flexible to work in shifts, weekends, and holidays. Key Skills: Guest Handling & Service Communication & Interpersonal Skills Order Taking & Coordination Attention to Detail Teamwork & Multitasking Positive Attitude & Presentation Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work Location: In person
Job Title: Guest Relations Executive Female Candidate Department: Front Office / Customer Service Location: Restaurant / Hotel Operations China Bistro BKC Job Summary: The Guest Relations Executive is responsible for providing exceptional customer service, ensuring guest satisfaction, managing guest inquiries, and maintaining a positive guest experience throughout their visit. The role involves greeting guests, handling reservations, addressing concerns, and coordinating with internal teams to deliver seamless service. Key Responsibilities: Greet guests warmly and ensure a welcoming atmosphere at all times. Assist guests with seating, reservations, and special requests. Handle guest inquiries, feedback, and complaints professionally and promptly. Maintain updated knowledge of menu offerings, promotions, and ongoing events. Coordinate with service staff, kitchen team, and management to ensure smooth operations. Maintain guest records, loyalty preferences, and follow-up on specific requirements. Ensure lobby/reception area is tidy, presentable, and guest-ready. Support promotional activities and upsell services when appropriate. Monitor guest satisfaction and escalate concerns to management when needed. Adhere to company service standards, grooming guidelines, and hospitality protocols. Requirements: Minimum HSC / Graduate in Hospitality or related field preferred. 1–2 years of experience in guest relations, customer service, or hospitality (freshers can be considered). Excellent communication and interpersonal skills. Pleasant personality with strong customer-handling abilities. Ability to multitask, remain calm under pressure, and work in a fast-paced environment. Basic computer skills and knowledge of reservation systems is an added advantage. Additional Skills: Strong problem-solving and conflict-resolution abilities. Good coordination and teamwork skills. High level of professionalism and a guest-first attitude. Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person