Food and Beverage Assistant

Job Description: FMCG Store Manager

Job Title: FMCG Store Manager / Retail Store Manager
Department: Retail Operations
Industry: FMCG (Fast-Moving Consumer Goods)
Employment Type: Full-Time
Location: Noida / Greater Noida
Reports To: Operations Manager / Business Owner

Job Summary

We are looking for a responsible and experienced FMCG Store Manager to manage daily store operations, inventory, product availability, sales, customer service, and staff performance. The ideal candidate should have knowledge of FMCG products, inventory management, stock replenishment, billing systems, vendor coordination, and retail store operations.

The candidate will ensure smooth store functioning, minimize stock losses, maintain product quality, and deliver an excellent customer experience while achieving sales and profitability targets.

Key Responsibilities

1. Store Operations

• Manage day-to-day store activities and ensure smooth operations.
• Maintain store cleanliness, product displays, shelves, and product availability.
• Ensure proper opening and closing procedures.
• Follow company policies, operational procedures, and store standards.

2. Inventory and Stock Management

• Monitor stock levels and maintain optimum inventory.
• Manage stock receiving, verification, storage, and replenishment.
• Conduct regular physical stock counts and reconcile inventory discrepancies.
• Monitor expiry dates, damaged goods, and near-expiry products using FIFO/FEFO practices.
• Reduce stock shortages, wastage, pilferage, and inventory losses.

3. FMCG Product and Vendor Management

• Handle FMCG categories such as packaged foods, snacks, beverages, dairy products, personal care, and household essentials.
• Coordinate with distributors, wholesalers, and manufacturers for timely deliveries.
• Verify purchase invoices, quantities, product prices, and batch details.
• Maintain records of purchases, returns, schemes, and vendor payments as applicable.

4. Sales and Customer Service

• Achieve daily, weekly, and monthly sales targets.
• Monitor fast-moving and slow-moving products.
• Ensure correct pricing, barcode scanning, promotions, and product placement.
• Handle customer complaints and resolve issues professionally.
• Recommend products and promotional offers to improve sales.

5. Billing and Cash Management

• Supervise POS billing, cash handling, UPI, and digital payments.
• Ensure accurate billing and daily cash reconciliation.
• Monitor discounts, refunds, returns, and billing discrepancies.
• Prepare daily sales and collection reports.

6. Staff Management

• Allocate duties and prepare staff schedules.
• Train employees in customer service, billing, stock handling, and store procedures.
• Monitor staff attendance, discipline, and productivity.
• Ensure adequate staffing during peak business hours.

7. Reporting and Performance Monitoring

• Prepare daily sales, stock, wastage, and expense reports.
• Track sales, gross margins, inventory turnover, and stock availability.
• Maintain purchase orders, invoices, stock registers, and other store records.
• Suggest improvements in product assortment, purchasing, and store profitability.

8. Compliance and Safety

• Follow applicable FSSAI requirements for food products and other relevant regulations.
• Maintain proper storage conditions and food hygiene.
• Ensure safe handling of goods and compliance with fire and workplace safety procedures.

Required Qualifications and Skills

• Graduate or equivalent qualification; a degree or diploma in Retail Management, Business Administration, or Commerce is preferred.
• 2–5 years of experience in FMCG retail, supermarket, grocery, or convenience-store operations.
• Knowledge of FMCG brands, product categories, distributors, and retail pricing.
• Experience with POS billing, inventory software, MS Excel, and stock reporting.
• Strong communication, leadership, problem-solving, and negotiation skills.
• Ability to manage stock, staff, sales targets, and multiple operational tasks.

Key Performance Indicators (KPIs)

• Monthly sales growth.
• Gross profit margin.
• Inventory accuracy and stock availability.
• Expiry, damage, and wastage percentage.
• Reduction in stock loss and pilferage.
• Customer satisfaction and complaint resolution.
• Billing accuracy and cash reconciliation.
• Vendor delivery performance.

Preferred Candidate Profile

Candidates with experience at supermarkets, grocery chains, FMCG distributors, convenience stores, or organised retail businesses will be preferred. Experience in multi-store operations or franchise-based retail management is an added advantage.

How to Apply: Interested candidates may share their updated resume, relevant work experience, current salary, expected salary, and notice period.

Recommended positions for My Store 24/7

For your movable-container convenience-store franchise model, you may consider hiring for these roles:

Position

Primary responsibility

FMCG Store Manager

Daily store operations, staff, sales and stock

FMCG Purchase Executive

Supplier sourcing, purchasing and negotiations

Inventory Executive

Stock tracking, expiry control and replenishment

Store Operations Manager

Monitoring multiple outlets and franchise standards

FMCG Sales Executive

Distributor relationships and product procurement

My recommendation: If you are hiring one person to manage your first store, use the title “FMCG Store Manager – Inventory, Sales & Operations.” Look for someone who understands both FMCG purchasing and retail stock control, not just customer service.

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Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Noida, Uttar Pradesh 201301