Jobs
Interviews
S

Flipkart Support Executive

Shopemet Networks Private Limited

3 Lacs

Bengaluru

Posted:14 hours ago

Job Description

  • Handle customer queries through phone, email, chat, or support tickets across multiple channels.
  • Troubleshoot product or service issues and escalate to the appropriate department when necessary.
  • Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
  • Deliver timely resolutions that align with your company’s service-level agreements (SLAs).
  • Represent the brand tone and values in every interaction to build trust and retention.
  • Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
  • Contribute to team quality goals by meeting first-response targets, CSAT scores, and resolution rates.

Pay: Up to ₹30,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)

Location:

  • Bangalore City, Bengaluru, Karnataka (Required)

Work Location: In person

Skills Required

Customer Queries Email Chat CRM Service Level Product Sales Continuous Improvement Health Insurance Provident Fund Chat and email support CRM tools

Learn the skills this job asks for

Free courses, interview questions and practice for each skill.

Job Type

Full Time

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
S
Shopemet Networks Private Limited

RecommendedJobs for You

S

Flipkart Support Executive

Shopemet Networks Private Limited

Bengaluru

S

Flipkart Support Executive

Shopemet Networks Private Limited

Bengaluru