Flight Support Executive

Flight Support Executive

Company: EaseMyTrip
Location: Sector 63, Noida, Uttar Pradesh
Employment Type: Full-time
Working Days: 6 Days a Week (1 Rotational Week Off)

About EaseMyTrip

EaseMyTrip began its journey in 2008 as a B2B2C travel platform, enabling travel agents to book domestic airline tickets efficiently. In 2011, the company expanded into the B2C segment, serving the growing travel needs of India's middle-class population. Today, EaseMyTrip is one of India's leading online travel companies, committed to delivering seamless travel experiences.

Job Summary

We are looking for enthusiastic and customer-focused Flight Support Executives to join our Customer Support team. In this role, you will assist customers with travel-related queries, provide timely resolutions, and ensure a high-quality customer experience through voice, email, and chat support.

Key Responsibilities

• Handle customer queries through voice calls, email, and chat.
• Deliver prompt and effective resolutions while ensuring first-contact resolution whenever possible.
• Understand customer requirements and provide accurate travel-related assistance.
• Communicate professionally and courteously with customers.
• Demonstrate empathy and actively listen to customer concerns.
• Maintain accurate customer records and update case details in the system.
• Provide exceptional customer service while adhering to company quality standards.

Eligibility & Requirements

• Freshers are welcome to apply.
• Excellent verbal and written communication skills.
• Knowledge of domestic and international travel processes is preferred.
• Positive attitude, enthusiasm, and willingness to learn.
• Ability to work in a fast-paced customer support environment.

What We Offer

• Opportunity to work with one of India's leading online travel companies.
• Comprehensive training and learning opportunities.
• Career growth in the travel and customer service industry.
• Dynamic and collaborative work environment.

Work Location:
H-173, Sector 63 Road, H Block, Sector 63, Noida, Uttar Pradesh – 201309.

How to Apply
Interested candidates can share their resume directly at mansi.agrawal@easemytrip.com.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person