JOB DESCRIPTION BRANCH MANAGER A Branch Manager at Finovest Group is responsible for overseeing the daily operations of a branch office, ensuring adherence to company policies, and driving business growth. Key responsibilities include: Key responsibilities include: Team Leadership: Manage, train, and motivate branch staff to achieve performance targets and deliver exceptional customer service. Operational Oversight: Ensure efficient branch operations, including compliance with regulatory requirements and internal procedures. Business Development: Identify and pursue opportunities to expand the client base, enhance revenue streams, and promote Finovest Group's financial products and services. Financial Management: Monitor branch financial performance, prepare reports, and implement strategies to meet or exceed financial goals. Customer Relationship Management: Build and maintain strong relationships with clients, addressing their needs and resolving any issues promptly. Improve and maintain Branch Score Card consistently Requirements A graduate in any discipline 3-5 years relevant industry experience in NBFC & financial services Local candidate, speaking Malayalam & English fluently
JOB DESCRIPTION CUSTOMER RELATIONSHIP EXECUTIVE Finovest Group is seeking a dynamic and customer-focused Client Relationship Executive to join our growing team. The ideal candidate will have excellent communication and convincing skills, along with sound knowledge of financial products such as Recurring Deposits (RDs), Fixed Deposits (FDs), Gold Loans, and related services. This role involves building and maintaining strong relationships with clients, understanding their financial needs, and providing suitable product recommendations. Requirements Develop and maintain strong relationships with new and existing clients. Clearly explain financial products (FD, RD, Gold Loans, etc.) and services to clients. Identify customer needs and provide tailored financial solutions. Achieve sales targets for assigned financial products. Handle client queries professionally and resolve issues promptly. Conduct follow-ups to ensure customer satisfaction and repeat business. Maintain accurate client records and prepare daily/weekly reports. Collaborate with internal teams to ensure smooth onboarding and service delivery.