Job Description: Service Coordinator (Education Sector)
Location: Indirapuram, Ghaziabad
Position Summary
The Service Coordinator in the education sector is responsible for facilitating effective communication between parents and the educational institution, ensuring a seamless counseling experience for prospective students and their families. This role involves coordinating and assigning candidates, addressing inquiries, and supporting the overall enrollment process.
Key Responsibilities
1. Counseling and Support
- Engage with Parents:
- Provide information and guidance to parents regarding educational programs and services.
- Address queries and concerns through in-person meetings, phone calls, and emails.
- Conduct Assessments:
- Assess the needs and preferences of families to recommend suitable educational pathways for their children.
2. Coordination and Administration
- Candidate Assignment:
- Coordinate the assignment of candidates to appropriate educational programs based on their needs and interests.
- Maintain a database of candidates and track their progress through the enrollment process.
- Schedule Appointments:
- Organize and manage counseling sessions and meetings with parents and prospective students.
- Ensure that all appointments are well-coordinated and that all relevant materials are prepared in advance.
3. Collaboration
- Work with Educational Staff:
- Collaborate with teachers, administrators, and counselors to align services with student needs.
- Communicate any specific requirements or concerns raised by parents to the appropriate educational personnel.
4. Documentation and Reporting
- Maintain Records:
- Keep accurate records of counseling sessions, communications with parents, and candidate assignments.
- Generate reports on enrollment statistics and feedback for management.
5. Continuous Improvement
- Feedback Collection:
- Gather feedback from parents and candidates to improve counseling services and educational offerings.
- Participate in training and professional development to enhance counseling skills and knowledge.
Qualifications
- Education:
- Bachelor’s degree in Education, Psychology, Social Work, or a related field. Master’s degree preferred.
- Experience:
- Previous experience in counseling, educational coordination, or customer service, preferably within the education sector.
- Skills:
- Strong communication and interpersonal skills.
- Ability to build rapport with parents and students.
- Organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and experience with CRM software.
Key Competencies
- Empathy: Ability to understand and relate to the concerns of parents and students.
- Problem-Solving: Proactive in identifying issues and finding effective solutions.
- Team Player: Ability to collaborate effectively with colleagues and educational staff.
Work Schedule
- Weekdays: 12:00 PM – 8:00 PM
- Weekends: 9:30 AM – 7:30 PM
- Weekly Off: Tuesday
To apply, connect with us at: 8929412164
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Application Question(s):
- Are you fluent and confident in spoken English, especially while speaking with parents and students?
- Do you have experience in counseling, customer service, parent handling, or student coordination?
- Are you comfortable working from our Indirapuram, Ghaziabad office and following the given work timings?
Work Location: In person
