Facilitator- Digital marketing

Job Description

Eligibility

• Minimum 3 years of professional experience in digital marketing or a related field

(EdTech experience preferred).

• Strong communication skills to deliver live lessons and interact with a U.S.-based

audience.

• Proficiency in Zoom and other online learning platforms.

• Solid understanding of digital marketing concepts, tools, and best practices,

supported by a relevant degree.

• Familiarity with subject-specific software and tools such as Google Analytics,

Google Ads, Meta Business Suite, SEO tools, email marketing platforms, and

content management systems.

Primary Responsibilities

1. Student Engagement & Support

o Conduct mentoring sessions and live lessons on assigned digital marketing

topics.

o Maintain a QA score of 80% or above in all student interactions and

deliverables.

o Provide on-demand academic support, including tailored guidance and

video explanations, to help students clarify concepts and apply them to their

assignments.

o Participate in Q&A sessions to reinforce student understanding and

application of concepts.

o Contribute to discussions and share relevant resources within the student

community to keep learners engaged and informed.

2. Content Quality & Grading

o Review and grade student assignments according to defined guidelines and

benchmarks.

o Deliver clear, actionable feedback to help students improve their

submissions. o Check grading work to ensure accuracy and compliance with updated

processes.

o Review content from approved sources to confirm accuracy, relevance, and

alignment with course objectives.

3. Team Contribution

o Share observations on skill gaps or process challenges to support ongoing

improvements.

o Assist in onboarding activities for new team members during their initial

training period.

o Provide day-to-day support to ensure grading and feedback maintain

consistent quality.

4. Curriculum & Process Input

o Suggest curriculum updates or additions based on learner needs and

market trends.

o Share ideas for new course topics aligned with current digital marketing

practices.

o Recommend refinements to process documents for better efficiency and

clarity.

o Research and share tools, resources, and emerging technologies to

enhance subject delivery.

5. Operational Support

o Monitor grading volumes to help identify potential workload adjustments.

o Contribute to preparing performance summaries for grading activities.

Secondary Responsibilities

• Review graded checkpoints, Slack discussions, and on-demand support sessions to

ensure quality compliance.

• Suggest improvements based on analysis of content quality and learner

interactions.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

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Chegg is an equal opportunity employer