Export Facilitators / Case Managers

We are looking for skilled Export Facilitators / Case Managers with 2 to 7 years of experience to join our team in Mumbai. The ideal candidate will have a strong background in export readiness diagnostics and formulation of export action plans.

• Conducts export-readiness diagnostics for assigned MSME participants.


• Formulates participant-validated export action plans.


• Operates helpdesk channels to maintain case files and track progress.


• Coordinates day-to-day participant queries and escalations.


• Conduct cohort sessions/clinics to monitor progress and provide support.


• Maintains accurate records of participant interactions and progress.

• Minimum 2 years of experience in export facilitation or case management.


• Strong knowledge of export regulations and procedures.


• Excellent communication and interpersonal skills.


• Ability to work independently and as part of a team.


• Strong analytical and problem-solving skills.


• Familiarity with export software and systems.