Executive - Operation Center

Job Summary -

Manage order processing, customer service, operational coordination, MIS reporting, and stakeholder communication to ensure smooth business operations and customer satisfaction.

Key Responsibilities -

• Manage end-to-end order processing and order management activities.
• Coordinate and communicate customer orders with warehouses for timely execution.
• Handle customer queries, concerns, and complaints and ensure prompt resolution.
• Monitor order status and send pending order reports to stakeholders regularly.
• Prepare and publish MIS reports for business visibility and operational tracking.
• Follow up with customers for outstanding payments and ensure timely collections.
• Coordinate with Customers, Warehouses, Planning Team, and Accounts Team for smooth operational flow.
• Maintain accurate records and ensure adherence to service levels. Escalate critical issues and support implementation of effective solutions.

Required Skills -

Good communication, coordination, MS Excel/MS Office proficiency, customer handling, problem-solving ability, analytical mindset, multitasking, and attention to detail.

Preferred Candidate Profile -

Graduate with 1 to 5 years of experience in Operations, Customer Service, Logistics, Supply Chain, or Order Management.

Experience in warehouse coordination and MIS reporting will be an added advantage.

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person