Executive- Dealer Support

Job Summary We are looking for an Insurance Operations Executive to manage day-to-day motor insurance policy issuance and provide operational support to dealers. The candidate should be comfortable communicating with dealers over calls and chat and should have good working knowledge of Hindi and English.

Key Responsibilities:
1.Manually issue motor insurance policies accurately and on time. Handle daily dealer queries related to policy issuance and insurance operations.
2.Raise and process policy endorsements through the insurance portal. Raise and follow up on policy cancellation requests.
3.Assist dealers with portal-related issues and operational queries. Support dealers through chat, WhatsApp, calls, and email.
4. Attend incoming dealer calls and provide timely resolutions. Coordinate internally for cases requiring additional support or approval.
5.Maintain proper records of policy issuance, endorsements, cancellations, and pending cases. Follow up on open cases until closure.
5.Ensure accuracy of customer, vehicle, premium, and policy details before issuance.

Candidate Requirements:
Graduate preferred; candidates with relevant insurance experience will have an advantage. Basic understanding of motor insurance and policy issuance preferred.Comfortable working on web portals and handling manual data entry. Good communication skills in Hindi and English. Comfortable attending dealer calls and resolving queries. Basic knowledge of MS Excel, email, and online portals. Good typing speed and strong attention to detail. Ability to handle multiple dealer queries and prioritize urgent cases.

Preferred Background: 0-2 years of experience in Motor Insurance, Insurance Operations, Dealer Support, Customer Support, or Back Office Operations. Freshers with strong communication skills and willingness to learn motor insurance operations may also be considered. Key Skills Page 1Motor Insurance | Policy Issuance | Endorsement | Cancellation | Dealer Support | Customer Service | Portal Operations | Hindi & English Communication | MS Excel

Pay: ₹300,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• What is your expected monthly CTC?
• How many years of experience do you have?
• Are you comfortable attending dealer calls and providing support over calls?
• What is your current location?

Work Location: In person