1. Responsible for answering customer support calls for general queries related to products. 2. To provide a quality customer service & support via telephone to ensure that customer's issues & complaints are resolved. 3. To provide quality service to all clients. 4. To provide quality customer assistance via telephone to bring resolution to escalated customer product and service issues. 5. Should be trained and updated in industry specific technology and in client's processes, applications, utilities and products. 6. Maintain high level of expertise, soft-skills and telephone etiquettes. 7. Escalate appropriate issues to team leads. .

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