Job Responsibilities:- Manage and nurture strong relationships with assigned clients. Execute and monitor loyalty programs: point systems, e-voucher redemptions, and rewards campaigns. Coordinate with internal teams (tech, ops, analytics, fulfillment) to deliver campaign outcomes. Ensure timely reporting through MIS and dashboards. Handle client calls, queries, and escalations professionally. Understand and optimize client KPIs: engagement rate, redemption %, ROI. Maintain CRM systems with accurate client interaction records. Key Requirements:- 4 to 6 years of experience in client relationship/client servicing roles. Mandatory: Experience in managing loyalty or rewards programs (dealer, influencer, or consumer). Strong understanding of redemption workflows, voucher systems, and reward platforms. Hands-on with CRM tools and MS Excel (VLOOKUP, Pivot, Reports). Excellent communication and coordination skills.

Job Description: We are looking for a dynamic and customer-focused individual to handle inbound and outbound calls as well as emails. The role involves resolving customer queries efficiently and professionally. Candidates should be comfortable in both English and Hindi, and willing to do cold calling when required. Responsibilities: Handle inbound & outbound customer calls Respond to customer queries via email Resolve customer complaints and ensure satisfaction Do cold calling as per requirement Maintain call logs and update CRM system Requirements: Good communication skills in English and Hindi Experience in voice process and email handling preferred Basic computer knowledge Positive attitude and willingness to learn