At EventConnect, a team of sports and technology enthusiasts is dedicated to supporting partners daily. The product, EventConnectTM, serves as a bridge connecting event organizers, hotels, and cities, offering a comprehensive solution for communication, marketing, reporting, and more. Located in downtown London, Ontario, EventConnect's head office fosters an open, fun, and energetic workspace. The company values teamwork, integrity, innovation, intuitiveness, and reliability, which drive cross-departmental collaboration to enhance partners" and customers" experiences. EVENTCONNECT OFFERS: - Competitive salary and benefits - Casual yet vibrant work environment tailored for modern workers - Performance-driven culture - Growth opportunities - Provided IT equipment - Emphasis on teamwork, success celebrations, social gatherings, and goal-oriented work culture As a Customer Success Specialist at EventConnect, you play a pivotal role in ensuring that individual athletes and team players have a positive experience. You serve as the primary point of contact, leaving a lasting first impression. Collaborating with the team, you support athletes and players with hotel block room reservations. RESPONSIBILITIES: - Assist clients via telephone, email, and live chat regarding the platform - Collaborate with internal teams to offer high-quality support, meet service response time goals, and maintain customer satisfaction - Troubleshoot queries continuously - Fulfill additional customer support duties to enhance the overall experience for teams and athletes - Manage individual reservations within team blocks - Monitor hotel compliance with rooming lists - Complete, track, and report support tickets via CRM system - Data input QUALIFICATIONS: - Ability to multitask and adapt in a fast-paced setting - Quick identification and assessment of customers" needs for satisfaction - Openness to new challenges - Accountability as a team member contributing to goals - Professional, friendly, and confident communication on phone and email - Strong problem-solving skills and collaboration abilities - Skill to adjust approach based on client feedback - Detail-oriented and precise team player with organizational skills - CRM experience - Preferably a University or College graduate in Travel & Tourism, Hospitality, or Sports Management - Minimum of 1 year experience in tech support or customer service - Previous hotel management or sales experience is advantageous - Travel Industry Council of Ontario (TICO) certification preferred; candidates without it will be considered and must complete it within the first 3 months of employment, covered by EventConnect EventConnect encourages applications from individuals with disabilities and provides accommodations upon request throughout the selection process. Should an applicant require accommodations, EventConnect is committed to making adjustments to support specific needs. We appreciate all applications and will contact only those selected for screening and interviews.,
As a Strategic Partnerships Advisor at EventConnect, you will play a crucial role in identifying and developing new, long-lasting business relationships across the sports and tourism sector. Your efforts will directly impact EventConnect's overall performance by presenting a highly unique sales model with limitless potential for growth. **Responsibilities:** - Initiate sales development and identify top prospects - Motivate prospects through creative problem-solving related to product improvements and service offerings - Monitor dashboards to ensure data accuracy and goal achievement, taking action when necessary - Develop or enhance processes and best practices related to product and service development - Define performance-driven metrics and expectations for pipeline creation - Regularly report on individual results - Manage sales engagement software and CRM via Hubspot and owned data **Job Skills And Qualifications:** - Proven ability to articulate the distinct aspects of services and products - Experience in developing strategic market plans - Excellent written and verbal communication skills - Proven ability to drive the sales process from start to finish - Excellent listening, negotiation, and presentation skills - Knowledge of developing client-focused, differentiated, and achievable solutions - Understanding of how to position products and services against competitors - Experience working regionally and nationally - Worked in SaaS platform, tech-enabled business, sports, and hospitality service areas - Travel required to industry trade shows and possibly client engagement If selected for this role, you will have the opportunity to work in a fast-growing and constantly evolving business and market where you will be challenged and grow. You will also have the chance to hire, lead, develop, and inspire a team to match our success potential, get involved with planning and execution while directly impacting our future and how we are viewed in the market and by our customers. Additionally, you can expect personal and professional growth through ownership, new experiences, and stretch opportunities, while being surrounded by a set of extraordinarily hardworking, innovative, open, fun, and dedicated peers. Travel and participation in top-tier industry events are also part of the perks offered. **Qualifications:** - 3-5 years leading sales teams selling B2B at a SaaS + Service and/or enterprise software company - Sports, travel, and tourism experience is a must - A passion for sales: 2+ years of sales experience as an individual contributor - An analytical & decisive approach - High energy and contagious optimism - Motivated self-starter who thrives working alone and with team members - Collaborate & gain commitment cross-functionally - A strong executive presence, with polish & dedication to customer outcomes - Superior tech skills, including Hubspot, Google Drive, Slack, and others,