Delivery and execution of programme and/or projects covering overall functional goals. Interface and communicate frequently with customers, employees, management and vendors/partners. Good knowledge of Project Manager role, functions & responsibilities. Having worked in core Project Management company related to Banking fraternity. The position reports into Head – Project Management Office. Education - B.E/B. Tech/MCA/MSc/Graduate in Computer Science. MBA in Project Management. Experience 4-8 years. Age 30+ years. Passport Mandatory. Required Skills – High proficiency level in Microsoft Project Management tool. – Customer and Project Management skills. – Equipped with problem solving techniques. – Ability to do multi-tasking. – Technical understanding of Databases, Web applications is a must. – Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy would be an added advantage. – Good knowledge of business & technology operations. – Excellent written & verbal communication skills. Key Responsibilities – - Formulate formal programme/project framework, methodology, kick-off agenda, strategy, objective, communication pattern, milestones, documents, and status reporting pattern & frequency etc. Liaison with project stakeholders on regular basis. Set the expectations right between various stakeholders as well as the customers. – Ensure proper quality standards & other statutory requirements are met during project execution. – Create project documents like SoW, MS Project plan, Issue tracking sheet, CR forms, UAT sign-off form, project timesheets, progress reports etc. – Involve Sr. Manager - Implementation and identify appropriate resources for the project. Make arrangements pertaining to travel, boarding & lodging, visa, cash advance and do end to end liaising with the customer. Approve travel expenses of the resources and keep a check on the budgeted cost. – Highlight deviations, delays, liabilities, dependencies, risk elements, scope creep etc. and bring all the stakeholders on the same page. Finish the project within agreed timeframe and within budget. – Delegate tasks and responsibilities to all the resources involved in the project. Track milestones and deliverables Confidential 2 using project management tools. – Coach, mentor & motivate the resources and extend all possible support to them. Chalk-out a plan to handle contingency. – Conduct regular project review meetings with all stakeholders involved in the project. Conduct/Attend Project governance meetings with the customers. – Track changes in the signed requirements and update all stakeholders to seek approval. – Maintain proper record of discussions, challenges, learning from the projects that can be shared later with all the teams in order to make improvements. – Prepare reports required to do management reporting. – Demonstrate good communication standard while interacting with customers. – Define the provisional acceptance and final acceptance procedures. – Follow up with customers and internal teams on escalated matters respectively. Verify and improve customer satisfaction level [CSAT]. – Assist in finance related activities related to program/project [e.g. expense tracking, invoicing, purchase orders, etc.] – Manage to get issues resolved as arising in the existing project through personal interventions. Guide resources or escalate issues to the management level on need felt basis. – Relationship building and end to end customer management. Work closely with business team to build, develop and grow relationship with the customers to target future business opportunities. – Assist in generating Change Request business. Create Change Requests proposals and take signoffs. Ascertain the impact on project delivery at different stages of project. – Ensure the commercial aspect is addressed and finalized with the customer [in advance] in case of scope creep or change requests business. – Ensure Project and support activities happen within the SLAs. – Review on-going customer requirements, issues and arrange prompt respective responses. – Plan, strategize and make arrangements to conduct UAT, Proof of concept [PoC] and take sign-off. – Ensure technical issues raised by the customers during the UAT stage or after go -live are resolved within the acceptable timelines. Escalate if there is a bug and it cannot be resolved by Implementation team. Engage L2 Support/QA/Products team to resolve issues. Work closely with implementation team and act as a bridge between onsite and offsite teams. – Escalate if there are any abnormal/unusual delays in the response time/deliverables. – Maintain clear understanding of company's business, policies, processes, user requirements and technology. Confidential 3 – Build relationship across different teams at the customer site. – Work closely with Implementation Manager, Product Managers as well as Support Manager to avoid gaps. – On regular basis update Directors about the business opportunities and different types of risks elements associated with the business. – Adhere to the established processes in the organization. Miscellaneous – Preferably PMP/Prince2 certified. – A team player and a leader who is focused to maintain healthy relationship with customers as well as internal teams. – Basic knowledge of ATM/POS Management applications, HP NonStop-BASE24 environment, payment switch application and Managed Services operations shall be an added advantage. – Visit customers to understand the challenges, new business requirements, project governance meetings etc. – Assist in upsell and cross sell activities. Support Business team in Change Request Management. Show more Show less