We are seeking an experienced Endpoint Management Engineer to join our dynamic team. In this role, you will have the opportunity to manage and support enterprise endpoints across a range of platforms, including Windows, macOS, iOS, and Android, with advanced tools such as Intune, Ivanti EPM, JAMF, and LRS print management. This is an exciting opportunity for a professional who thrives in a fast-paced, global environment and is passionate about ensuring security, compliance, and operational efficiency deploying and maintaining Windows Autopilot, mobile device BYOD management, and patch management solutions. What will you do? Provide L2 support for macOS/iOS-related escalations, ensuring timely resolution of complex issues. Manage and support Windows devices enrolled via Autopilot for seamless provisioning. Develop and maintain Intune policies, compliance baselines, and security settings for Windows endpoints. Oversee the deployment, configuration, and management of macOS, iOS, iPadOS, and tvOS devices using Jamf Pro . Android BYOD devices via Intune MDM. Develop and maintain Jamf policies, configuration profiles, Smart Groups, Static Groups, and Patch Management strategies . Manage Self-Service portals, enrolment workflows, and automated device provisioning . Good Understanding of (Okta, Azure AD, LDAP) for authentication and device access control. Perform log analysis (Console, Jamf logs, system logs) to diagnose root causes of performance or security issues. Develop custom scripts (Bash, Python, AppleScript, or Jamf API) to automate workflows and enhance system performance. Excellent problem-solving skills, analytical mindset, and ability to work under minimal supervision . Automate device provisioning, application deployment, and updates via Intune & Windows Update for Business (WUfB) . Troubleshoot Intune, Autopilot enrolment failures, policy conflicts, and performance issues . Manage Ivanti Endpoint Manager (EPM) for patching Windows devices , ensuring compliance with security policies. Monitor patch success rates, troubleshoot failures, and generate compliance reports. Optimize EPM performance, integration with Intune, and policy enforcement strategies . Enforce app protection policies, remote wipe, and data loss prevention (DLP) for corporate apps. Administer LRS print management solutions for enterprise print control. Manage printers , ensuring proper driver deployment, security policies, and print queue management . Troubleshoot print failures, driver conflicts, and LRS system integrations . Implement device security policies, endpoint protection, and compliance baselines in Intune & Ivanti EPM . Monitor BitLocker encryption, Defender for Endpoint integration, and identity access management (IAM) . Develop and maintain custom scripts for device enrolment, policy application, and compliance enforcement . Diagnose and resolve Outlook performance issues, crashes, and email delivery failures . What will you bring to ESP? 3+ years of proven experience working with Intune, Autopilot, and Ivanti EPM for managing Windows and mobile endpoints. Demonstrated experience managing and supporting multi-platform environments, including macOS, Windows, iOS, and Android devices. Proven ability to interact with clients and communicate complex technical issues and solutions effectively. Microsoft Certified: Modern Desktop Administrator Associate (Exam MD-100 and MD-101) Ivanti Endpoint Manager (EPM) Certified Professional (Desirable) Expertise in Jamf Pro for managing Apple devices (macOS, iOS, iPadOS, tvOS)-(Desirable)

We are seeking an experienced Windows Migration Engineer to join our dynamic team. In this role, you will have the opportunity to support the transition from Windows 10 to Windows 11 across the enterprise. This is an exciting opportunity for a professional who thrives in a fast-paced, global environment and has strong expertise in OS deployment, endpoint management, user data migration, application compatibility testing, and troubleshooting. What will you do? Plan, design, and execute Windows 10 to Windows 11 migration strategies. Assess system compatibility, hardware requirements, and application readiness for Windows 11. Utilize tools like Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune, and Autopilot for deployment. Develop and test golden images, task sequences, and group policies for Windows 11. Perform pilot migrations , analyze feedback, and implement improvements before full-scale deployment. Troubleshoot and resolve hardware, software, driver, and compatibility issues related to the upgrade. Work with IT support teams and end-users to ensure a seamless migration experience. Document migration processes, standard operating procedures (SOPs), and best practices. Ensure compliance with security policies, patch management, and endpoint protection standards. Troubleshoot network, application, and compatibility problems . Assist users with profile migration, file recovery, and access issues . Post installation Windows 11 support when needed. Work with IT Service Desk teams to resolve escalated tickets. Perform log analysis and event viewer troubleshooting for system errors. What will you bring to ESP? 3+ years of proven experience working with Windows 11 transitions. IT certifications (e.g., Microsoft Certified: Windows 11 or Google IT Support Certification). Experience in managing enterprise-scale OS deployment projects. Familiarity with PowerShell scripting for automation (deep dive scripting is out of scope). Prior experience working in a global support model with offshore teams. Proven ability to interact with clients and communicate complex technical issues and solutions effectively.

About the Job: To take ownership of and manage any projects which may be assigned by the Project Services manager on behalf of ESP and its customers and ensure that these are implemented in line with agreed project plans and Service Level Agreements (SLAs). What will you do? General Act as the Single Point of Contact (SPOC) for internal and customer Project, Engineering and Service Delivery teams and manage all project and transitional activities and develop and sustain excellent relationships with ESP s customers. Ensure projects are managed from inception through all project phases to completion in line with the requirements, quality standards, budget and timescales to meet the customers expectations Create and regularly maintain all required project documentation, i.e. PID, Project Workbook (incl., Action Log, Risk Log), Project Schedule, Project Cost Tracker. Produce weekly and/or monthly reports on performance on assigned projects and, for Cat C projects, present project status monthly to senior management at Project Review Board (PRB). Scope Management/ Change Control Successfully manage project scope and implement change control as required to control scope creep, throughout the project lifecycle Identify any required amendments to project documents e.g. plans or contracts and, where appropriate and via approved change control, update as required, or advise the relevant owner to update as necessary. Ensure that the Customers SDM, ESP Regional Operations teams and ESP Bid Team (as required) are fully engaged in this process Resource Management Ensure that any ESP resources are assigned to individual project activities and that they are fully briefed and have the required skills, tools and instructions to complete the required work to the agreed quality and performance levels Cost Management Identify & track all costs incurred in delivering the project via the Project Cost Tracker, created during project startup. Costs to be captured/tracked will include; Labour costs (internal & partner if applicable), O/T costs, travel expenses, other expenses i.e. setup costs, access permit costs, vehicle hire/purchase costs, shipping/logistics, training costs etc. Provide accurate and timely billing to the customer for all assigned projects on a monthly basis, working closely with the ESP Project Services and Finance teams to ensure that costs are allocated to the correct project and that any invoice queries are swiftly resolved. Quality Management & Process Improvement Apply ESP quality policy and processes to project activities and deliverables, where appropriate, or where necessary define project specific quality processes, to ensure that ESP delivered products and services are of the required standards. Receive and validate all engineering documentation on completion of project activity to ensure that the work has been completed on time and to the agreed quality. Working with the Project Services Manager, review all of the current Project processes and provide creative input into identifying improvements within these processes Stakeholder Management Identify all key stakeholders internal & external during project startup and manage them accordingly throughout the project. Develop and maintain close working relationships with the Customers Project and Operations/Service Delivery teams to understand their business needs and highlight any account development/new business opportunities to the ESP SDM or Bid Team. Own any Project related escalation or complaint logged by the customer, as required, and work with the relevant ESP SDM to identify and implement corrective actions, until the issue is fully resolved to the customer s satisfaction. Risk Management Manage any risks to project delivery, by analyzing them and identifying actions to mitigate the impact of the risk, using the Risk Log tab in the Project workbook, to capture all progress and other updates. Escalate where appropriate to the Project Services Manager. Schedule Management Where appropriate, for large projects, an MS Project schedule should be created capturing all significant project activities and any external dependencies, and used to track progress throughout the project, via regular reviews and updates taking input from the project team members and key stakeholders. Bid Team input Provide support to the ESP Bid Team, in the generation of new bids & proposals, as required. Mentoring/Coaching Act as mentor to other members of the Project Services Team and provide coaching and mentoring in any aspect of Project management. Provide project management-related support to other team members as required. What will you bring to ESP? Minimum 5 years experience as a Project Manager delivering mainly IT infrastructure and change projects. Formal ITIL Foundation qualification desirable Formal Project Management qualification (Prince2, PMI, or equivalent) is essential Proficient level knowledge of MS Office/O365 suite. Financial and commercial acumen Proven track record of delivery of large and/or complex projects across multiple users/locations using leveraged resources rather than dedicated project teams. Experience of working with offshore/best shore/remote teams/resources. Experienced in delivering presentations and customer facing Service/Project reviews Dimensions: Financial: Responsible for managing project budgets up to 1M Staff: No direct reports, but resources will need to be matrix managed. The roles and numbers will be dependent on the specific project. If you are . Motivated to develop your career in ServiceNow Business, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments we should connect and explore. What we will offer: Personal & Professional Development Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. Salary: We offer a competitive range based upon suitability or experience. Benefits: Holiday Leave Medical Insurance Perkbox discounts Who are we: ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that s manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world. We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together. Join a team that prioritizes excellence our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an equal opportunity employer.

About the Job: We are looking for a detail-oriented and proactive Billing Delivery Executive and Supplier Billing Analyst to oversee and ensure the accuracy of customer billing processes, supplier invoicing, and payments. The role requires expertise in financial data management, contract interpretation, and customer interactions to maintain seamless billing operations. The ideal candidate will possess strong analytical skills, proficiency in financial tools, and a collaborative approach to problem-solving. Key Responsibilities: Maintain a thorough understanding of customer contracts, SLAs, and KPIs to ensure accurate service billing. Work closely with internal stakeholders and managers to address billing inquiries and issues. Process and manage billing data, ensuring high levels of accuracy and compliance with contractual agreements. Assist in customer satisfaction by developing and maintaining excellent working relationships with key departments. Monitor financial aspects of assigned accounts, including billing, time tracking, and cost allocation, ensuring timely resolution of invoice queries. Invoice Creation and Management: Generate supplier / partner invoices by creating accurate individual invoice records in ServiceNow which are correctly matched to closed tasks and tickets. Ensure invoices are aligned with the terms of service contracts and any predefined pricing models. Ticket Review and Verification: Verify the accuracy of data entered into ServiceNow related to supplier / partner dispatch services. Reporting: Create accurate supplier invoice backer which corresponds to the original supplier invoice, resolving any issues or queries in a timely manner and forward this to AP for processing in Navision. Conduct root cause analysis on billing issues and collaborate with relevant teams to implement corrective actions. Optimize billing workflows using systems like ServiceNow to enhance efficiency. Required Skills & Experience: Minimum 2 years of experience in billing and invoicing, preferably in international billing within IT or BPO industries. Strong knowledge of accounting software such as Navision, Microsoft Dynamics, SAP, or Oracle. Proficiency in ServiceNow for invoice processing and ticket management will be considered an added advantage. Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, Formulas), Word, and PowerPoint. Experience in end-to-end invoice processing and financial data reconciliation. Ability to extract and interpret details from contracts and Statements of Work (SOWs). Strong multi-tasking skills with attention to detail and problem-solving abilities. Effective communication skills for engaging with internal teams and external suppliers. High level of organization, initiative, and ability to work independently.

In this role, you will have the opportunity to provide and maintain continuity of service for all Desktop & Laptop devices (hardware, software, and connectivity) for the customer and deliver hard and soft break-fix services to resolve any technical issues which may occur within agreed contractual service levels. What will you do? Providing IT Infrastructure deskside support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Firsthand experience in installing, troubleshooting, and fixing desktops, printers, laptop, and other computer peripherals hardware problems. Experience or ability to follow installation instructions in installation and troubleshooting desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50Lbs. Skilled in desk side support and PC break/fix including basic administration of Windows O/S. Experience with Anti-spyware and Anti-virus software. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability supported by Company. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. under Smart Hands capability supported by Company. Knowledge of wireless networking Installation of primary and peripheral computer and networking hardware, to include Smart Hands support. Support of computer networks, as directed by a Level III technician or service desk support. What will you bring to ESP? 1-3 years experience in onsite IT support for role holder to perform fully and effectively in role. Ability to work with deadlines and complete tasks on-time. Aware of ITIL process of Incident, Change, Problem, Service Request Ability to troubleshoot issues using good deductive reasoning skills. Ability to work independently. Can support ticket handling based on client requirement. and related activities like spare and buffer stock management Good to have knowledge in AD. Good to have knowledge and experience of supporting tablets. Good to have Knowledge and experience on software and OS deployment using tools. Good knowledge and experience in Microsoft Office software & Windows Operating Systems Previous experience with Service Management Tool Service Now Experience of EUC & remote support tools Awareness of the ITIL process of Incident, Change, Problem, Service Request, and related activities such as spare and buffer stock management. Effective communication skills (verbal, written and reading) in English to ensure tickets can be understood and responded to within agreed service levels

In this role, you will have the opportunity to provide and maintain continuity of service for all Desktop & Laptop devices (hardware, software, and connectivity) for the customer and deliver hard and soft break-fix services to resolve any technical issues which may occur within agreed contractual service levels. What will you do? Providing IT Infrastructure deskside support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Firsthand experience in installing, troubleshooting, and fixing desktops, printers, laptop, and other computer peripherals hardware problems. Experience or ability to follow installation instructions in installation and troubleshooting desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50Lbs. Skilled in desk side support and PC break/fix including basic administration of Windows O/S. Experience with Anti-spyware and Anti-virus software. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability supported by Company. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. under Smart Hands capability supported by Company. Knowledge of wireless networking Installation of primary and peripheral computer and networking hardware, to include Smart Hands support. Support of computer networks, as directed by a Level III technician or service desk support. What will you bring to ESP? 1-3 years experience in onsite IT support for role holder to perform fully and effectively in role. Ability to work with deadlines and complete tasks on-time. Aware of ITIL process of Incident, Change, Problem, Service Request Ability to troubleshoot issues using good deductive reasoning skills. Ability to work independently. Can support ticket handling based on client requirement. and related activities like spare and buffer stock management Good to have knowledge in AD. Good to have knowledge and experience of supporting tablets. Good to have Knowledge and experience on software and OS deployment using tools. Good knowledge and experience in Microsoft Office software & Windows Operating Systems Previous experience with Service Management Tool Service Now Experience of EUC & remote support tools Awareness of the ITIL process of Incident, Change, Problem, Service Request, and related activities such as spare and buffer stock management. Effective communication skills (verbal, written and reading) in English to ensure tickets can be understood and responded to within agreed service levels

In this pivotal role, based in our Pune, India office, you ll play a key part in supporting our Sales function by preparing compelling proposals that highlight our tailored IT solutions and secure new business opportunities. If you thrive in a fast-paced, global environment where precision and strategy drive success, we want to hear from you! Key Responsibilities: Provide advice and guidance to the Sales Team as required on RFP responses to ensure new opportunities completed on time with the latest information. Become the Subject Matter Expert on the solutioning of all complex & significant bids to ensure proposals are commercially and operationally viable Liaise with the relevant operational departments to assess each new opportunity and ensure that feedback is incorporated into each individual submission Manage the completion of the required documentations (with input from various departments), ensuring that each submission is made within the required timescales Define and implement a bid process governance model, including a repeatable Bid Review & Validation process for new business which incorporates financial and operational reviews and required sign-off procedures. Develop and maintain excellent internal relationships with key contacts across the business to maximise collaboration on bid responses, ensuring that proposals are operationally and commercially viable Continually enrich the bid information library and best practices as a key resource for both the Bid Team and wider company use. Coordinate the proposal process from start to finish, including kick-off meetings, storyboarding sessions, and final document reviews. Conduct proposal reviews to ensure compliance, accuracy, and clarity. Ensure that all deadlines are met Develop and implement proposal strategies, including win strategies and storyboarding. Lead the creation of compelling and persuasive narratives, ensuring alignment with client needs and company branding. Manage proposal timelines, budgets, and resources effectively. Work with subject matter experts, sales teams, marketing, and other internal stakeholders to gather information and develop proposals. Ensure that bids comply with client requirements and company standards Respond to client and stakeholder questions, and present bids to clients Support communicate with clients to understand their needs and address their questions. Prepare and deliver presentations to clients and internal stakeholders. Support the market research and competitor analysis to identify opportunities and develop winning proposals. Maintain through the CRM accurate records of proposal activities and outcomes. Identify and implement process improvements to enhance proposal efficiency and effectiveness. What you will bring: At least 3 years experience in proposal management within IT Managed Services or similar large IT Company. Excellent negotiation and influencing skills Proven experience in complex commercial IT solutions delivery Strong Microsoft Office skills Excellent presentation and interpersonal skills Strong negotiation and persuasion skills Strong organizational skills Strong analytical skills Strong project management skills Attention to detail