Summary ESET Technical Support Engineer provides technical product support to all ESET customers, partners, resellers, and internal personnel. This candidate needs to take ownership of reported issues and seeing problems through to resolution. Researching, diagnosing, and troubleshooting security-related problems with systems and applications, resolving incidents, and ensuring the proper implementation and maintenance of security solutions. Job Description Effectively troubleshoot, resolve and properly document support issues. Perform remote analysis and diagnosis of client issues and recommend and/or implement corrective solutions. Test and replicate reported issues in test environment then report/document findings and results. Assist with identifying, troubleshooting and cleaning of viruses and/or malware within client's operating environment. Accurately log and track support requests Communicate trending support issues to Regional customer care team. Ability to communicate with administrators of large private business and government systems with confidence and authority. Ability to work independently on multiple projects and tasks simultaneously in an efficient manner. Skills and competencies: Bachelor’s degree in Computer Science or four-year related degree highly desired. 5+ years of technical support, experience in the software industry desired, including but not limited to: malware handling, troubleshooting, and diagnosis experience. Network infrastructure experience or knowledge (i.e. switches, routers, firewalls, etc). Knowledge of DNS, DHCP, AD, Group Policy. Working technical knowledge of current protocols, operating systems, and standards, including TCP/IP, Windows, Android, Mac OSX, and Linux. General competencies include: Excellent report writing and communication skill Minimum 5+ years’ experience in IT security Industry Experience in working with enterprise customers Fluent in English and Hindi The ability to work well independently as well as with a team Primary location India Additional locations Time type Full time At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation. Show more Show less

Summary Channel Manager (SAARC) will be responsible for remotely managing ESET distributors in Bangladesh, Sri Lanka & Nepal, reporting directly to Country Head SAARC. Candidate should have relevant experience of minimum 5 years . Domain experience in Cybersecurity products will be added advantage. Job Description Management of relationship with assigned distributors with knowledge of their market and business Achieve set sales target for assigned territories Acting as the single point of contact and providing required level of support for distributor for ESET Preparing (with distributor) yearly business plan and key development targets for the territory Performing regular review of distributor performance Responsible for contract management and resolution of any outstanding issues Ensuring correct and timely invoicing and management of receivables Working closely with marketing to specify and analyze market data for assigned territories Designing and executing marketing programs with our channel partners that help build the ESET brand and generate qualified leads Territorial administration, development of new strategic accounts, relationships development, presenting in public, representing ESET at various events Working closely with technical sales to provide training and education on ESET products to the partner and their resellers Understanding the competitive landscape of endpoint security market in assigned territories Working closely with Marketing to create and develop campaigns to drive sales, analyze market intelligence reports, planning and keeping track of MDF usage per territory Helping with reseller/partner recruitment to position non-core AV products (Encryption, Technological alliance) Primary location India Additional locations Time type Full time At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation. Show more Show less

Summary Based in India and reporting directly to the Country Head SAARC, the Business Development Manager, South is responsible for growing the business in South India (Karnataka, Tamil Nadu, Kerala, Andhra Pradesh & Telangana) across the Enterprise and SMB segments through deep research on market trends, deepening existing relationships in developing the ESET business strategy. Job Description FUNCTIONAL RESPONSIBILITIES AND DUTIES Developing growth strategies and plans in the assigned region/territory Execute sales activity plans to achieve the agreed targets Understand the target region, including industry, company, project, company contacts and which market strategies can be used to attract clients Managing and retaining relationships with existing resellers and identify new prospects within the area which have been assigned Writing business proposals, identifying and mapping new client’s needs and matching these requirements with ESET’s products Exploring new business opportunities and viable income streams Keep up to date with local and international industry trends Reporting on successes and areas needing improvements to reporting manager/regional office Be “the feet on the street” to monitor and report on sales and marketing activities that channel partners are engaging in the assigned region/territory Support Channel Activity with Partner Account Mapping and Partner Activities Territorial administration, development of new strategic accounts, relationships development, presenting in public, representing ESET at various events Working closely with technical sales to provide training and education on ESET products to the partner and their resellers. Working closely with the local sales team/regional marketing team to create and develop campaigns to drive sales and analyze market intelligence reports Impart sales and basic product training to channel partners The successful candidate should have experience/skills in the following - Sound knowledge of IT security partners and System integrators in India Enterprise cyber security products sales experience of minimum 5 to 7 years required. Overall 10 + years’ experience preferred Understanding and knowledge of enterprise security products/ services in channel environment is must Experience in EDR, DLP & MSP sales will be preferred Successful track record of target achievement in competitive environment is must Possess a strong understanding of our products, our competition in the endpoint security industry and positioning Excellent spoken/written proficiency in English and Hindi is a must; Telugu is optional Primary location India Additional locations Time type Full time At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation. Show more Show less