Roles and Responsibilities Handle international calls from clients across various countries, including UK and US. Provide excellent customer service to resolve customer queries and concerns. Work on an international voice process, processing calls efficiently and effectively. Utilize strong communication skills to build rapport with customers. Meet performance targets set by the organization.
Job Opportunity: Senior Manager Software Development About Epicenter For 25 years, Epicenter has been at the forefront of the Technology & Business Process Management industry, driven by a single belief: happy employees deliver exceptional results. Here you'll find a career built on innovation, led by seasoned experts with over two decades of experience. Our commitment to our team is the secret behind our lasting success and the reason we're trusted by global clients. Ready to be part of a team where your happiness is a priority and your work truly makes an impact? Join Epicenter. About the Job The Senior AI, RPA Software Development and Delivery manager will lead end-to-end AI, RPA, software development and deliveries initiatives focusing on Business Process Management (BPM) solutions and product development. The role requires strong AI, RPA technical expertise, strategic vision, and leadership skills to drive high-quality, scalable, and innovative software products that enhance operational efficiency, client satisfaction, and business growth. Location/Hours Location: Bhayandar, Mumbai Shift: 12.00 PM to 9.00 PM IST (9-hour shift, 5 days a week) Job Responsibilities / Expectations Lead, mentor, and manage software development teams working on AI, RPA, BPM tools, internal systems, and product platforms. Oversee the design, development, and deployment of enterprise applications and automation projects. Collaborate with operations, process, and product teams to optimize workflows and deliver innovative solutions. Implement AI, RPA and software development best practices, coding standards, and quality assurance processes. Drive technology innovation using RPA (MS Power Automate, UiPath), AI/ML, analytics, and cloud platforms. Ensure compliance with security, scalability, and performance standards across all applications. Manage budgets, resource allocation, vendor partnerships, and technology contracts. Participate in product strategy sessions, solution design workshops, and client discussions. Track KPIs for development efficiency, system uptime, product delivery, and innovation outcomes Minimum Qualifications Hands-on experience with AI (Hugging Face Transformers, OpenAI APIs, LangChain, PrivateGPT, Whisper, Vosk, pyttsx3), RPA (MS Power Automate), full-stack development, BPM tools, and workflow/product automation. Strong understanding of databases, cloud infrastructure, and DevOps practices. Proven leadership experience in AI, RPA, BPM or product development projects. Knowledge of Agile/Scrum methodologies. Excellent leadership, communication, and stakeholder management skills. Strategic thinker with strong problem-solving and decision-making skills. Ability to align technology initiatives with business goals, BPM processes, and product strategy. Ability to lead teams in a fast-paced BPM/product development environment. Excellent interpersonal and team management skills Desired Qualifications Experience with RPA (UiPath and MS Power Automate). Familiarity with analytics dashboards and product lifecycle management. PMP / Agile / Scrum certification. Why Join Epicenter? We believe in investing in our people. At Epicenter, you'll have the opportunity to make a global impact with a company consistently ranked among the Top 20 BPOs in India. Were also the proud recipient of the Best Customer Service Provider award for nine consecutive years. Our commitment to your future is our priority. We offer ongoing training, mentorship, and upskilling opportunities to ensure you stay at the forefront of the industry.
Job Opportunity: Manager, Financial Planning & Analysis (FP&A) About Epicenter For 25 years, Epicenter has been at the forefront of the Technology & Business Process Management industry, driven by a single belief: happy employees deliver exceptional results. Here you'll find a career built on innovation, led by seasoned experts with over two decades of experience. Our commitment to our team is the secret behind our lasting success and the reason we're trusted by global clients. Ready to be part of a team where your happiness is a priority and your work truly makes an impact? Join Epicenter. About the Job We're seeking an experienced Manager, Financial Planning & Analysis (FP&A) to lead our financial planning, budgeting, and analysis functions. In this critical role, you'll develop strategic financial plans, provide insightful analysis to drive business decisions, and enhance the efficiency of our finance team. You'll work closely with executive management and the Board, delivering timely and accurate financial reporting that shapes Epicenter's strategic direction. Location/Hours Location: Mumbai Shift: UK Shift (3.00 PM 12.00 AM IST) Job Responsibilities / Expectations Financial Planning and Budgeting Develop and implement the financial plan and annual budget Monitor budget initiatives and ensure timely reporting of adverse variances Prepare monthly project-wise Profit & Loss statements Conduct scenario planning and financial modeling for strategic initiatives Reporting and Analysis Conduct weekly profitability discussions, providing insightful comments on developments and corrective actions Create and maintain a weekly revenue dashboard Perform quarterly evaluations of low-margin projects and recommend corrective actions Ensure timely submission of Management Information Systems (MIS) reports to the Board, CEO, and executive management Analyze financial trends and provide actionable recommendations to improve business performance Data Management and Automation Automate data capture and flow within the FP&A processes to improve efficiency Develop Excel sheets that are visually appealing and contain meaningful content Create PowerPoint presentations featuring accurate data, eye-catching visuals, and insightful commentary Streamline reporting processes and reduce manual effort through automation Team Leadership and Improvement Enhance the efficiency, effectiveness, and quality of the finance team's output to ensure fast and factual reporting Mentor and develop team members, fostering a culture of continuous improvement Set performance standards and drive accountability within the team Lead cross-functional collaboration to improve financial processes Minimum Qualifications MBA degree or Chartered Accountant (CA) qualification Minimum of 5 years of relevant FP&A experience Strong Excel modeling skills, with the ability to present data in a clear and visually appealing manner Excellent PowerPoint presentation skills, showcasing data effectively with a cohesive theme Strong analytical and research skills, with a focus on identifying trends and opportunities for improvement Exceptional communication skills, ensuring clarity and ease of understanding in all financial reporting Proven ability to automate financial processes and improve efficiency Strong business acumen and strategic thinking abilities Desired Qualifications Experience in the BPO/BPM industry Knowledge of ERP systems and financial management software Experience with data visualization tools (Power BI, Tableau, etc.) Proven track record of leading and developing high-performing teams Experience presenting to C-level executives and Board members Advanced knowledge of financial modeling and scenario analysis Understanding of BPO business models and project economics Experience with process automation and workflow optimization Why Join Epicenter? We believe in investing in our people. At Epicenter, you'll have the opportunity to make a global impact with a company consistently ranked among the Top 20 BPOs in India. Were also the proud recipient of the “Best Customer Service Provider” award for nine consecutive years. Our commitment to your future is our priority. We offer ongoing training, mentorship, and upskilling opportunities to ensure you stay at the forefront of the industry.