Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. About The Team You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions. Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely. About The Opportunity Our Customer Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction. Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail. This role is part of a global team that provides 24x7x365 support to our customers. Coverage for customer support may require work on some public holidays. Responsibilities Product understanding - Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions. Demonstrate a Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience. Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services. Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes. Tooling - You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier. Qualifications Basic Qualifications A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role Empathy, and desire to help others. Pragmatic problem-solving and critical thinking skills. Diligence, patience and friendliness under time pressure. Time management and the ability to multitask. Willingness and ability to work on some public holidays as required to provide customer support. Strong analytical skills, familiar with system log analysis. Experience writing documentation for Knowledge Base and Help Centers. Can work independently and make decisions even when limited details are available. Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries. Sense of urgency, ability to prioritize tasks based on business priorities. Experience of managing customer expectations and delivering results against tight deadlines. Fluent spoken and written English. Practical experience with at least one programming language: ideally Ruby, Python or JavaScript. Good knowledge of SQL databases. Knowledge of APIs, SDKs, and web applications and how they work. Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country Preferred Qualifications BSc/MSc in Computer Science, Engineering or other science subject. Familiarity with an Agile environment. Benefits 25 days annual leave plus a day off for your Birthday. Two paid volunteering days per year.* Private Medical Insurance with Care Health Life Assurance (3x Annual Base Salary)* Generous paid parental leave Life enrichment allowance of up to ₹8000 per month for services including gym, yoga, fitness classes, massages, childcare, and therapy. Dedicated learning opportunities including using tools like LinkedIn Learningwith availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events. Expense up to £300 (or local equivalent) to purchase workstation setup equipment The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups At Entrust, We Don’t Just Offer Jobs – We Offer Career Journeys. Here Is What You An Expect When You Join Our Team Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today! For more information, visit www.entrust.com, www.onfido.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer. At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team: Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today! For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube For US Roles, Or Where Applicable Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian Roles, Or Where Applicable Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com. Recruiter Claudia Vernon Claudia.Vernon@entrust.com Show more Show less

Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. About The Team You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions. Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely. About The Opportunity Our Customer Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction. Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail. This role is part of a global team that provides 24x7x365 support to our customers. Coverage for customer support may require work on some public holidays. Responsibilities Product understanding - Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions. Demonstrate a Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience. Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services. Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes. Tooling - You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier. Qualifications Basic Qualifications A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role Empathy, and desire to help others. Pragmatic problem-solving and critical thinking skills. Diligence, patience and friendliness under time pressure. Time management and the ability to multitask. Willingness and ability to work on some public holidays as required to provide customer support. Strong analytical skills, familiar with system log analysis. Experience writing documentation for Knowledge Base and Help Centers. Can work independently and make decisions even when limited details are available. Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries. Sense of urgency, ability to prioritize tasks based on business priorities. Experience of managing customer expectations and delivering results against tight deadlines. Fluent spoken and written English. Practical experience with at least one programming language: ideally Ruby, Python or JavaScript. Good knowledge of SQL databases. Knowledge of APIs, SDKs, and web applications and how they work. Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country Preferred Qualifications BSc/MSc in Computer Science, Engineering or other science subject. Familiarity with an Agile environment. Benefits 25 days annual leave plus a day off for your Birthday. Two paid volunteering days per year.* Private Medical Insurance with Care Health Life Assurance (3x Annual Base Salary)* Generous paid parental leave Life enrichment allowance of up to ₹8000 per month for services including gym, yoga, fitness classes, massages, childcare, and therapy. Dedicated learning opportunities including using tools like LinkedIn Learningwith availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events. Expense up to £300 (or local equivalent) to purchase workstation setup equipment The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups At Entrust, We Don’t Just Offer Jobs – We Offer Career Journeys. Here Is What You An Expect When You Join Our Team Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today! For more information, visit www.entrust.com, www.onfido.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer. At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team: Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today! For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube For US Roles, Or Where Applicable Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian Roles, Or Where Applicable Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com. Recruiter Claudia Vernon Claudia.Vernon@entrust.com Show more Show less

Join us at Entrust At Entrust, we re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely . Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It s the curiosity , dedication, and innovation that drive our success and help us anticipate the future. About the Role: We are looking for a Technical Support Specialist to join our global Digital Card Solutions (DCS) support team. As a technical support specialist you will handle technical investigations, customer incidents, and platform alerts once trained in a secure and fast-paced environment. This role requires coordination across multiple teams and time zones, with a focus on platform stability, customer satisfaction, and continuous improvement. About the Product: The Entrust Digital Card Solution (DCS) is a comprehensive platform that enables banks and financial institutions to issue and manage digital payment cards instantly. It supports provisioning of major digital wallets such as Apple Pay, Google Pay, Samsung Pay, and Fitbit Pay directly from the banks mobile application. The solution includes features like secure card display, PIN management, token lifecycle management, and strong customer authentication, all within a PCI-DSS compliant environment. By integrating a single software development kit (SDK) and a set of certified APIs, DCS allows for seamless integration into existing banking apps, providing customers with a secure and convenient digital-first payment experience. Key Responsibilities: Manage and resolve technical support tickets using Freshdesk, ensuring accurate triage, investigation, escalation, and communication both internally and externally to customers. Use Sumo Logic and internal tools to analyze logs and monitor platform behavior to detect and address issues. Write and execute SQL queries to extract and analyze data during investigations. Collaborate with internal teams to troubleshoot and resolve complex technical issues. Monitor infrastructure alerts and contribute to incident handling, including participation in the on-call rotation. Document issues and resolutions to contribute to the internal knowledge base and support efficiency. Communicate clearly and professionally with customers, particularly during incidents or service degradations. Follow internal processes for incident response, change management, and post-incident reviews. Key Tools and Technologies: Freshdesk (ticket management) Sumo Logic and internal tools (log analysis and monitoring) SQL (data analysis and investigation) Postman (API testing and validation) Confluence & SharePoint (documentation) Microsoft Teams & Outlook (internal and customer communication) What We re Looking For: Strong problem-solving and analytical skills. Investigating technical issues using logs, APIs, and SQL data. Excellent communication skills in English, both written and spoken. Ability to stay organized while prioritizing tasks, working autonomously as need dictate. Eagerness to learn and adapt in a fast-moving, technical environment. Ability to work effectively across time zones in a distributed team setup. Once trained and experienced, joining an on-call support schedule which covers evening and weekends on a rotary basis. Willing to work a varied schedule while training to collaborate and typically in British or Central European Time. Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country Nice to Have: Previous experience within a customer support or technical support environment. Interest in digital payments, fintech, or secure systems. Understanding platform monitoring, alerts, and incident handling. Familiarity with certificates and key management processes, as well as data encryption and decryption. #LI-NR1 At Entrust, we don t just offer jobs - we offer career journeys. Here is what you c an expect when you join our team: Career Growth: Whether you re a budding developer or a seasoned expert, we re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities but it doesn t stop there. At Entrust, we re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let s build a more secure world together. Apply today! For more information, visit www.entrust.com . Follow us on, LinkedIn , Facebook , Instagram , and YouTube For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com . Recruiter: Neha Rathore Neha.Rathore@entrust.com

Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!! The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves. Onfido, an Entrust company, is looking for an experienced Technical Support Engineer to join our Customer Support team. Position Overview: Onfido, an Entrust company is looking for an experienced Customer Support Engineer. Our Customer Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction. Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail. This role is part of a global team that provides 24x7x365 support to our customers. Coverage for customer support may require work on some public holidays. Responsibilities: Product understanding - Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions. Demonstrate a Customer Experience mindset - Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience. Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services. Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes. Tooling - Youre constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier. Qualifications: Basic Qualifications A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role Empathy, and desire to help others. Pragmatic problem-solving and critical thinking skills. Diligence, patience and friendliness under time pressure. Time management and the ability to multitask. Willingness and ability to work on some public holidays as required to provide customer support. Strong analytical skills, familiar with system log analysis. Experience writing documentation for Knowledge Base and Help Centers. Can work independently and make decisions even when limited details are available. Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries. Sense of urgency, ability to prioritize tasks based on business priorities. Experience of managing customer expectations and delivering results against tight deadlines. Fluent spoken and written English. Practical experience with at least one programming language: ideally Ruby, Python or JavaScript. Good knowledge of SQL databases. Knowledge of APIs, SDKs, and web applications and how they work. Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country Preferred Qualifications: BSc/MSc in Computer Science, Engineering or other science subject. Familiarity with an Agile environment. About Entrust Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations. For more information, visit www.entrust.com , www.onfido.com . Follow us on, LinkedIn , Facebook , Instagram , and YouTube Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer. #LI-NR1 For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com . Recruiter: Neha Rathore Neha.Rathore@entrust.com