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Enterprise Platform Front-Door Triage Coordinator

Everforth Quinnox

6 - 11 years

8 - 18 Lacs

Bengaluru Mumbai

Posted:10 hours ago

Job Description

Role & responsibilities

  • 6 +years of experience in an IT service desk, tier-1/tier-2 application support, or incident triage coordinator role for an enterprise application environment.
  • Deep proficiency with enterprise ticketing systems (ServiceNow preferred), including queue management, SLA tracking, and catalog routing.
  • Working knowledge of enterprise HR, CRM, and financial terminology (payroll cutoffs, LMS compliance, timecards, commission cycles).
  • Demonstrated ability to remain calm and decisive during high-pressure major incident bridge calls.
  • Excellent verbal and written communication skills with strong customer-service focus.

Preferred candidate profile

Skills Required

Enterprise Triage Incident SLA Coordination Ticketing Classification Major

Work Mode

Hybrid

Job Type

Full Time

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