Enterprise Account Management – Freight Forwarding SaaS

About Newage

Newage Software is a leading provider of FreightForwarding ERP and digitized back-office solutions for the global logisticsindustry. Our SaaS-based platform helps freight forwarders streamlineoperations, improve visibility, reduce operational leakages, and drive businessefficiency across sales, finance, documentation, customer operations, andlogistics workflows.

With 18+ years of domain expertise, Newageserves freight forwarding and logistics companies across global markets.

Role Overview

We are seeking anexperienced and customer-centric professional for the role of EnterpriseAccount Management to drive strategic customer acquisition, account growth, andlong-term customer success for our Freight Forwarding SaaS platform.

The ideal candidate willpossess strong domain expertise in Freight Forwarding & Logistics alongwith proven experience in enterprise SaaS, customer relationship management,renewals, and business expansion across large enterprise accounts.

Key Responsibilities

Enterprise & Business Development

• Identify, engage, and acquire enterprise customers in Freight Forwarding, Logistics, CHA, NVOCC, and Supply Chain sectors.
• Drive consultative customer engagements by understanding business processes and recommending the most suitable SaaS solutions.
• Conduct product presentations, solution discussions, commercial negotiations, and contract closures.
• Build and manage enterprise pipeline to achieve revenue and growth targets.
• Collaborate with implementation and product teams for smooth customer onboarding and transition.
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Enterprise Account Management

• Manage strategic enterprise accounts and build strong \relationships with CXOs, business heads, and operational stakeholders.
• Drive customer retention, renewals, and long-term account growth.
• Identify upsell and cross-sell opportunities across business units and regions.
• Conduct periodic business reviews and strategic account planning sessions.
• Act as trusted advisor and primary escalation point for key customers.
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Customer Success & StakeholderCoordination

• Ensure successful adoption and utilization of the SaaS platform.
• Coordinate with implementation, product, support, and leadership teams to address customer needs and escalations.
• Capture customer feedback and collaborate internally for continuous product and service improvement.
• Monitor customer health, engagement, and satisfaction metrics.
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Skills & Experience

• 8–15 years of experience in:
  • Enterprise SaaS Products
  • Enterprise Account Management
  • Freight Forwarding / Logistics Domain
  • Customer Relationship & Revenue Management
• Strong expertise in:
  • Ocean & Air Freight Operations
  • Customs / CHA Processes
  • Transportation & Warehousing
  • Shipment Lifecycle, Documentation & Billing
• Proven experience handling large enterprise customers across India and Middle East markets.
• Strong track record in:
  • Customer acquisition
  • Account growth & retention
  • Revenue ownership
  • Strategic relationship management
• Excellent communication, presentation, negotiation, and stakeholder management skills.

Preferred Qualifications

• Bachelor’s degree in business, Logistics, Supply Chain, or related field.
• Experience working with Freight Forwarding ERP / SaaS platforms.
• Exposure to digital transformation projects within logistics and supply chain organizations.
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Key Success Metrics

• Enterprise customer acquisition
• Revenue growth and account expansion
• Customer retention and renewals
• Strategic account development
• Customer satisfaction and adoption rates