The Field Supervisor will play a crucial role in maintaining the integrity and reliability of our fiber optic network infrastructure. This role involves overseeing overhead fiber maintenance, implementing proactive measures to prevent fiber cuts, monitoring fiber assets, and ensuring efficient execution of fiber laying projects. The ideal candidate will have extensive experience in fiber optic maintenance and installation, strong leadership skills, and a proactive approach to problem-solving.Key Responsibilities:Supervise a team of field technicians engaged in overhead fiber maintenance, proactive maintenance activities, and fiber laying projects.Plan and coordinate daily work schedules, assignments, and priorities to ensure timely completion of maintenance tasks and projects.Conduct regular inspections of overhead fiber routes to identify potential hazards, vulnerabilities, or signs of deterioration that could lead to fiber cuts.Implement proactive maintenance measures, such as tree trimming, pole reinforcement, and route diversification, to minimize the risk of fiber cuts and service disruptions.Monitor fiber assets, including cables, connectors, splices, and termination points, to identify and address potential issues proactively.Coordinate with internal teams, contractors, and external stakeholders to facilitate the execution of fiber laying projects, ensuring compliance with quality standards and safety regulations.Provide technical guidance and support to field technicians, assisting with troubleshooting, equipment operation, and adherence to best practices.Maintain accurate records of maintenance activities, asset inventory, work orders, and project documentation.Collaborate with the engineering team to provide feedback on network performance, maintenance challenges, and opportunities for improvement.Stay updated on industry trends, emerging technologies, and best practices in fiber optic network maintenance and installation. Interested candidates can share their CV's : 8253071086/janhvi.p@elxer.com

Responsibilities:Customer Assistance:Respond to customer inquiries via phone, email, or chat.Help with setting up new services or upgrading existing ones.Guide customers through troubleshooting steps for connectivity issues.Assist with billing questions and resolving billing issues.Technical Support:Diagnose and resolve connectivity problems.Support modem/router configurations and other network devices.Escalate complex issues to higher-level technical support.Account Management:Process service requests, including installations, cancellations, and plan changes.Update customer account information.Handle and resolve customer complaints.Documentation and Reporting:Maintain accurate records of customer interactions.

Supervise a team of field technicians engaged in overhead fiber maintenance, proactive maintenance activities, and fiber laying projects. Plan and coordinate daily work schedules, assignments, and priorities to ensure timely completion of maintenance tasks and projects. Conduct regular inspections of overhead fiber routes to identify potential hazards, vulnerabilities, or signs of deterioration that could lead to fiber cuts. Implement proactive maintenance measures, such as tree trimming, pole reinforcement, and route diversification, to minimize the risk of fiber cuts and service disruptions. Monitor fiber assets, including cables, connectors, splices, and termination points, to identify and address potential issues proactively. Coordinate with internal teams, contractors, and external stakeholders to facilitate the execution of fiber laying projects, ensuring compliance with quality standards and safety regulations. Provide technical guidance and support to field technicians, assisting with troubleshooting, equipment operation, and adherence to best practices. Maintain accurate records of maintenance activities, asset inventory, work orders, and project documentation. Collaborate with the engineering team to provide feedback on network performance, maintenance challenges, and opportunities for improvement. Stay updated on industry trends, emerging technologies, and best practices in fiber optic network maintenance and installation.

Job Responsibilities :- 1.Be the brand ambassador of Elxer on field and actively represent and pitch Elxer s products and services to prospective customers 2.Generate new sales leads, successful negotiation and closing skills, and fostering customer relationships.proactively prospect and close new sales leads through solution-selling to residential customers. 3.Identify prospective customers by using business directories, CRM software, referrals, participating in networking events such as organizations events, society events, attending trade shows etc. 4.Proactively engage with the newly on-boarded customers, gather feedback and proactively resolve their initial level queries. 5.Visit residential colonies, societies and other prospective areas to evaluate needs and to promote products and services. 6.Complete online sales training to obtain certifications. 7.Emphasize product features based on analysis of customers needs, and on technical knowledge of product capabilities and limitations. 8.Initiate sales campaigns and follow marketing plan guidelines in order to meet or exceed sales goals. 9.Continuously upgrade knowledge of new and existing products and services.

Key Responsibilities: 1.Relationship Management: Develop and maintain strong, long-term relationships with key clients. Act as the primary point of contact for client inquiries, concerns, and feedback. Understand client needs and objectives to provide tailored solutions. 2.Customer Satisfaction: Monitor client satisfaction levels and implement strategies to address any issues. Conduct regular check-ins and business reviews with clients to ensure service expectations are met. Gather and analyze client feedback to inform service improvements. 3.Service Delivery: Collaborate with internal teams to ensure timely and accurate delivery of services. Oversee the resolution of any service-related issues, ensuring minimal disruption to clients. 4.Sales Support: Identify opportunities for upselling and cross-selling additional services to existing clients. Assist in the development of proposals and presentations for potential clients. 5.Reporting and Analysis: Maintain accurate records of client interactions and transactions. Prepare regular reports on client satisfaction, service performance, and sales activities.