Job Summary: We are hiring a responsible and self-driven Field Collection Executive - Debt Recovery to join our recovery team. The primary responsibility is to visit customers with overdue payments, follow up on dues, and collect payments in cash, cheque, or digital modes. The role requires excellent interpersonal skills, basic documentation handling, and the ability to work independently. Key Responsibilities: Visit customers at their residence or business address for loan/credit/card payment recovery. Explain the purpose of the visit and payment terms clearly and respectfully. Collect payments and issue receipts where applicable. Update daily visit logs, payment status, and feedback in the system or manual logbook. Coordinate with the telecalling team and reporting manager for daily assignments. Maintain discipline and follow code of conduct during field visits. Escalate difficult or non-cooperative cases to the supervisor. Ensure safety and professionalism at all times during field operations. Skills Required: Good communication and negotiation skills (local language preferred). Basic knowledge of smartphones, GPS, and digital payment apps. Ability to work independently and manage time effectively. Physically fit and willing to travel extensively within assigned territory. Honest and trustworthy, especially when handling money. Qualifications: Minimum 10th Pass / 12th Pass; Graduate preferred. Two-wheeler with valid driving license (mandatory). Prior experience in field collections/recovery is an advantage.
Job Summary: We are looking for a motivated and persuasive Debt Recovery Agent (Telecaller) to join our collections team. The primary responsibility will be to contact customers with overdue accounts, inform them of their debts, and persuade them to make payments in a professional and ethical manner. Key Responsibilities: Make outbound calls to customers with overdue payments or defaulted accounts. Inform customers about their pending dues and explain payment terms. Maintain a professional and persuasive communication style to ensure collections. Update system records with relevant notes, payment commitments, and customer feedback. Follow up with customers as per the follow-up schedule. Handle objections and resolve disputes to ensure positive customer experience. Escalate complex cases to supervisors if needed. Meet daily, weekly, and monthly targets for collections and call volumes. Comply with all legal and ethical standards related to debt collection. Key Skills Required: Excellent communication and negotiation skills. Patience and ability to handle tough conversations. Basic computer knowledge and data entry skills. Good listening skills and a confident tone. Ability to work in a fast-paced environment and meet targets. Qualifications: Minimum 10th / 12th pass or Graduate (any stream). Previous experience in collections or customer service is a plus.