E Commerce Business Expert

Job Title:

We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce and Q commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.

Job Objectives :

• To retain long-term consumer relationships
• Coordinate with the E-Commerce Manager in planning promotional offers and product discounts
• Organize e-commerce and q commerce activites

Roles & Responsibilities

• Managing Online Portals of the clients
• Manage online e-commerce and q commerce accounts of clients
• Respond to customer web inquiries regarding online merchandise or service orders
• Assists customers with product selection, answer basic questions and suggest various product options that are available.
• Understanding client problems
• Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue
• Take accountability and responsibility for the work assigned

Competencies Required

• Excellent written and verbal communication skills
• Proficiency in MS Office and relevant software
• Excellent organizational and time management skills
• Ability to work collaboratively with other departments
• Handle multiple projects/assignments at the same time
• Build client relations

Preferred Key Responsibilities :

• Monitor daily sales, advertising campaigns, and overall account health on marketplaces.
• Analyze traffic, conversion rates, customer behavior, and competitor activity to recommend data-driven improvements.
• Maintain catalog hygiene ensuring accurate product titles, bullet points, descriptions, and backend keywords.
• Conduct regular market research and pricing benchmarking.
• Assist in generating weekly/monthly reports and business reviews.
• Track and manage return rates, customer feedback, and negative reviews initiate corrective

action.

• Stay updated on latest policies, trends, and features across marketplaces to stay competitive.
• Regularly audit listings to fix suppressed/inactive SKUs, content errors, or violations.

Education :

Any Graduate or Post Graduate (BE/B Tech/ B.com/BBA/MBA)

Work Location & Job Type :

Youll be required to work full-time from our head office in Indore